20 www.pridemobility.com Lift Chair Series
LIFT CHAIR SERIES
Your Pride Lift Chair is a state-of-the-art product designed to enhance your mobility. Your lift chair
should bring you years of trouble-free service, however, it may require occasional troubleshoot-
ing. The following troubleshooting tips and FAQs should summarise what you need to know about
your lift chair. If at any time you do not feel comfortable performing the troubleshooting steps listed
in this manual, contact your authorised Pride Provider for service. Please have the model number,
serial number, and nature of the problem when calling.
FREQUENTLY ASKED QUESTIONS
What if my lift chair does not operate at all?
Ensure the external transformer is plugged into a properly wired electrical outlet.
Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.
Ensure the low voltage connection cable is plugged into the external transformer.
Ensure that all cables are connected properly.
What if my lift chair operates in one direction only?
Check the up and down buttons on the hand control to make sure the buttons do not stick. If the buttons
are sticking in either position, the hand control may need to be replaced.
Contact your authorised Pride Provider for further assistance.
What if my lift chair stops during a lifting cycle?
Your lift chair is equipped with an internal thermal shutoff switch located inside the external transformer
that prevents the motor control box from overheating. If the thermal shutoff activates, allow the lift chair
to remain in a stationary position for 10 minutes to allow the motor to cool, then resume normal operation.
If you notice the motors overheating frequently, contact your authorised Pride Provider.
There may have been a power failure and/or there are no batteries in the external transformer or the
batteries have no charge. Always make sure there are fresh 9V batteries in the external transformer if
equipped with battery backup.
Check the circuit breaker box connected to the electrical outlet to ensure the outlet is receiving power.
What if the heat and massage options on my lift chair do not function?
Ensure the junction box is connected properly to the external transformer and that there is power to the
transformer. A green LED will light on the transformer to indicate power.
Ensure the heat and massage units are connected properly to the junction box at the rear of the lift chair.
Ensure the hand control is connected properly to the junction box. If connected properly, the LEDs on the
hand control will be lit.
If any of the LEDs do not light, contact your authorised Pride Provider for further assistance.
What if my lift chair is rocking from corner to corner after I position the chair?
The floor may be uneven or the carpet may be affecting chair position. Adjust the leg levelers in the area
where the chair is rocking. See III. “Your Lift Chair” for instructions on leveling your chair.
Where can I place the external transformer box?
On the floor away from heat sources in an open, well-ventilated area where it will not be an obstruction.
On the wall away from heat sources utilising the optional external transformer wall mount. Refer to
“Appendix B.”
VI. TROUBLESHOOTING
