23
6 Warranty
6.1
Warranty Information
NSB-Series Stageboxes
Owner’s Manual
Who This Warranty Protects
This Warranty protects only the original retail purchaser of the product
(products that have transferable warranties are excluded from this provision
provided the customer and the product are registered with PreSonus)
How Long This Warranty Lasts
The Warranty begins on the original date of purchase from
the retail purchaser, and the duration is as follows:
1-Year Limited Warranty
Product Category
Model
Transferable
Recording Interfaces
AudioBox-, Studio-, Studio 192-, FireStudio™-, and Quantum-series
No
Preamplifiers
ADL-series, BlueTube DP V2, DigiMax-series, RC500, Studio Channel,
and TubePre V2
No
StudioLive® Mixers
AI-series, AR-series, Classic, and Series III
No
Monitoring & Controlling
Central Station Plus, Ceres-series, Eris®-series, FaderPort™-series, HP-series,
Monitor Station V2, R-series, Sceptre®-series, Temblor®-series
No
Accessories
Covers, Dolly, PRM1 mic, Sub Pole, breakout cables, power supplies, M10 Kit
No
3-Years Limited Warranty
Product Category
Model
Transferable
Live Sound
StudioLive AI 328, 312, 315, 18S
Yes
6-Years Limited Warranty
Product Category
Model
Transferable
Live Sound
AIR10, AIR12, AIR15, AIR15s, AIR18s, ULT10, ULT12, ULT15, ULT18
Yes
What PreSonus Will Do
PreSonus will repair or replace, at our sole and absolute option, products
covered by this warranty at no charge for labor or materials. If the product
must be shipped to PreSonus for warranty service, the customer must pay the
initial shipping charges. PreSonus will pay the return shipping charges.
How to Get Warranty Service (USA)
1. You must have an active user account with PreSonus and your hardware
must be on file with your account. If you do not have an account, please
go to
https://my.presonus.com
and complete the registration process.
2. Contact our Technical Support Department at (225) 216-7887 or log a
support ticket at:
http://support.presonus.com
. TO AVOID THE POSSIBILITY
OF SENDING IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE
REQUESTS SHALL BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number, as well as shipping instructions, shall
be provided after your service request is reviewed and confirmed.
4. The product should be returned for service in the original product
packaging. Products may be shipped in a manufactured “flight” or “road”
style cases but PreSonus will NOT cover any shipping damage to these
cases. Products that are not shipped in the original product package or
a manufactured case may not receive a warranty repair, at PreSonus’ sole
discretion. Depending on the product model and the condition of your
original packaging, your product may not be returned to you in the original
packaging. The return shipping box may be a generic box that has been
fitted for that model tested if the original gift box is not available.
