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FREQUENTLY ASKED QUESTIONS
Is the receiver
collar waterproof?
•
Yes. When changing the battery, be sure to keep the battery area free
from dirt and debris.
Will the Premier Pet
™
Wireless
Fence cover a larger circle than
180 ft. across?
•
You can use another Wireless fence transmitter with overlapping
boundaries of at least 30 ft. to increase the size of the pet area.
Will a sloping yard or hills
affect the pet area?
•
The fence transmitter signal extends 90 ft. in all directions. A sloping yard
or a yard with hills can cause the pet area to appear less or more than
expected. Consider repositioning the fence transmitter to maximize your
pet area.
Can I use more than one
receiver collar with the
Wireless Fence transmitter?
•
Yes. There is no limit to the number of pets you can contain with the
Wireless Fence transmitter. You must purchase an additional Wireless
Fence receiver collar for each pet. Contact the Customer Care Center or
visit our website to locate a retailer near you.
Will the Wireless Fence keep
other pets out of my yard?
•
No. The Wireless Fence is only effective on pets who wear the
receiver collar.
Is there a hand-held remote
trainer that will work with the
Wireless Fence receiver collar?
•
No. You would need to purchase a separate Remote Training System.
Contact the Customer Care Center or visit our website to locate a retailer
near you.
If I have a question about
my Wireless Fence or need
replacement parts, where can I
get answers or service?
•
Contact the Customer Care Center or visit our web site.
Can I use the Wireless Fence
on an aggressive pet?
•
We do not recommend using any electronic training devices on aggressive
pets. If you are unsure if your dog is aggressive, please consult your
veterinarian or a certified trainer.
Can I use the Wireless Fence
on a cat?
•
The Wireless System can be used as long as the cat can comfortably
wear the receiver collar.
What happens if the power
goes out?
•
The Wireless System is designed to recognize power outages and shuts
down without activating the receiver collar. However, if your pet is near the
boundary zone during the power failure, he may receive a static correction.
What can happen if I turn
off or unplug the fence
transmitter power?
•
If your dog is wearing the receiver collar, he may receive an unintended
correction. Always remove your dog’s receiver collar before removing
power from the fence transmitter or before performing any fence
transmitter testing.
What if I lose the clear plastic
cover for the correction level
button?
•
The clear plastic cover prohibits the static correction level from
accidentally being changed and also helps keep the receiver waterproof.
Contact the Customer Care Center for a replacement.
If my pet leaves the pet area,
how long will he be corrected?
•
Your pet will receive static correction as long as he is outside the pet area,
for up to 30 seconds. The receiver collar has a safety time-out to stop
correcting and toning after 30 seconds until it is returned to the pet area.
How often do I need to replace
the receiver collar battery?
•
Battery life depends on how frequently your pet tests the boundary
zone. The receiver indicator light acts as a low battery indicator, flashing
every 4 to 5 seconds when replacement is required. Typical battery life
lasts 1- 2 months.
