A
N
s
Do NOT hold the glass spiral tube.
C
A
With care and attention the Appliance should provide trouble free heating and lighting for at least two years from
d
2960 W
L
5 m or as per outer box
G
N
50 cm Base diameter x 190 cm height
A
light head can be tilted in 4 positions
D
& replacement
B
replacement
T
9
2 x Oval plates
2
Troubleshooting
Turn Power Switch ON at the heater’s back.
Check the mains or the socket or plug’s fuse(if there is) to restore circuit.
Ensure Heater is situated on a level and solid surface.
Power Switch OFF
No Power to unit
Safety Thermal Fuse in
Operation.
Safety Tip Over Switch
Malfunction
Heater not on a level
Surface
Power Cord Damaged
Heater won't operate
(indicated by the
absence of the red LED
power standby light
being visible in the unit
control panel display)
Problem
Possible cause
Solution
Heat tubes only not working
(indicated by the presence of
the RED power standby light
being visible in the unit
control panel display but no
heat from tubes)
Tube Failure / Safety
Thermal Fuse in
operation.
Blown Carbon Fibre
Tubes
O
Visible
Not visible
Inspect power cable for cuts, breaks and kinks. Replacement power
cords and fitting instructions can be obtained from
the technical
helpdesk - see warranty card.
Safety Tip Over stuck in OFF position. Give the unit a rigorous shake
which may reset the switch. If this does not rectify the problem, please
call the technical helpdesk -- see warranty card.
Unplug and switch unit OFF. Wait 30 minutes for unit to auto-reset then
switch on. Repeat if necessary. If this continues to occur please
call the
technical helpdesk -- see warranty card.
R
These are only available from
Blown tubes are usually visible. Check for black or white discolouration
at either end of the tubes.
Firstly try the following procedures to ensure it is in fact the tubes that
are faulty.
1) If one tube out then the tube is faulty and should be replaced.
2) If two tubes out then push the remote on/high/med button again
just to check the tubes don’t heat up. Also try pushing the button on
the control panel “on/high/med button” & “off” button again in case any
have jammed in some way.
3) If still no tubes heating – then check if any of the Orange Power LED’s
are on? If LEDs are ON (ORANGE) then tube / tubes have blown. If NO
LED’s are lit and NO tubes are heating up then wait 30 minutes for unit
to auto-reset then switch on. Repeat if necessary. If this continues to
occur please
call the technical helpdesk -- see warranty card.
This unit uses specialised high temperature carbon fibre heating tubes
only. These are only available from
call the technical helpdesk -- see
warranty card.
Problem
Possible cause
Solution
Problem
Possible cause
Solution
Remote control inoperative
Battery dead
Make sure the red power indicator is visible otherwise you need to
replace battery (Type CR2025).
9
ECONOMY
HEAT
ON/OFF
HEAT
HI/LOW
ECONOMY
HEAT
ON/OFF
HEAT
HI/LOW
Country Testmark on Equipment
T
is RoHS compliant
I
guaran-
t
I
or sales receipt (where applicable).
I
& replacement
B
replacement
T
1
Turn Page
D
S
t
C
t
D
E
t with the applian
c
.
l
v
a
a
e t
b
n
e
t
A
x
t
E
oublesh
r
T
ol panel displ
r
t
n
o
c
eing visible in the unit
b
er stand
w
o
p
c
absen
t
a
(indic
er
t
a
He
oblem
r
P
oting
o
oublesh
mal
y)
a
ol panel displ
eing visible in the unit
t
h
y lig
b
er stand
ed LED
r
e of the
y the
b
ed
t
e
t
a
r
on't ope
w
oblem
r
he
T
y
t
e
f
a
S
o unit
t
er
w
o
P
No
ch OFF
t
wi
S
er
w
o
P
ause
c
ossible
P
use in
et or plu
k
heck the mains or the soc
C
t the he
a
ch ON
t
wi
S
er
w
o
P
n
r
u
T
ait 30 minu
F
o unit
ch OFF
ause
W
F
ch unit OF
t
Unplug and swi
olution
S
.
cuit
r
e ci
r
o
t
es
r
o
t
e is)
r
s fuse(if the
’
g
et or plu
.
s back
’
r
e
t
a
eset then
r
o-
t
o au
t
or unit
f
es
t
ait 30 minu
a
l
t
I
Country Testmark on Equipment
I
Country Testmark on Equipment
I
a
&
t
a
d
t
2 x
:
1 x CFL lamp
G
(
t
2960
:
EH1466
:
I
~ 50 Hz
A
I
T
b
e
c
.
.
e
.
x
No
amaged
D
d
r
o
C
er
w
o
P
e
c
fa
r
Su
er not on a l
t
a
He
tion
c
alfun
M
er
v
O
ip
T
y
t
e
f
a
S
tion.
a
r
e
p
O
mal
r
he
T
y
t
e
f
a
S
ot visible
amaged
e
ed on a l
t
a
er is situ
t
a
e
H
e
r
Ensu
technical helpdesk -- see warranty card.
el
v
e
er not on a l
ch
t
wi
S
use in
F
f this
I
.
y
r
essa
c
t if ne
a
epe
R
.
ch on
t
swi
ait 30 minu
W
.
F
ch unit OF
t
Unplug and swi
call the technical helpdesk -- see warranty card.
f this d
I
.
ch
t
eset the swi
r
y
a
which m
er stuck in OFF position
v
O
ip
T
y
t
e
f
a
S
tions can be obtained f
c
u
r
ds and fitting inst
r
o
c
eaks and
r
b
,, b
s
or cut
f
er cable
w
o
t p
c
Inspe
.
e
c
fa
r
el and solid su
v
e
technical helpdesk -- see warranty card.
call the
o occur please
t
tinues
n
o
c
f this
eset then
r
o-
t
o au
t
or unit
f
es
t
ait 30 minu
call the technical helpdesk -- see warranty card.
please
,,
oblem
r
tify the p
c
e
r
es not
o
f this d
e
k
ous sha
r
igo
r
e the unit a
v
i
G
.
er stuck in OFF position
the technical
om
r
tions can be obtained f
er
w
o
t p
n
eme
c
epla
R
.
s
ink
k
eaks and
a
n
e
I
I
N
t
1 x Remo
H
o
e
o
&
t
50 cm
:
:
t
d
a
A di
.
.
o
t
oblem
om tubes)
r
t f
a
he
ol panel displ
r
t
n
o
c
eing visible in the unit
b
the RED
t
a
(indic
t tubes only not
a
He
r
P
ause
oblem
tion.
om tubes)
y but no
a
ol panel displ
eing visible in the unit
t
h
y lig
b
er stand
w
o
p
the RED
e of
c
esen
r
y the p
b
ed
t
ing
k
r
o
w
t tubes only not
c
ossible
P
a
r
e
p
o
use in
F
mal
r
he
T
a
S
e /
r
ailu
F
ube
T
helpdesk - see warranty card.
ause
olution
use in
oll
S
y
t
e
f
a
f
y the
r
irstly t
F
e jammed in some
tions can be obtained f
c
u
r
ds and fitting inst
r
o
c
h
on/high/med but
“
ol panel
r
t
n
o
c
the
t he
’
n
es do
b
o check the tu
t
just
es out then push the
b
o tu
w
t
f
I
2)
f one tube out then the tube is faul
I
1)
.
y
t
e faul
r
a
edu
c
o
r
wing p
o
the technical
y
om
r
tions can be obtained f
n
ase a
c
on again in
t
but
”” but
f
offf
“
&
”” &
n
o
t
on/high/med but
on on
t
y pushing the but
r
lso t
A
.
p
t u
a
t he
on again
t
e on/high/med but
t
emo
r
es out then push the
.
d
e
c
epla
r
e
b
y and should
t
f one tube out then the tube is faul
t
a
t the tubes th
c
e it is in fa
r
o ensu
t
es
r
edu
o
h
W
is RoHS compliant
i
W
W
o
o
a
B
t
t
t
y
o
n
t
ubes
T
F
on
b
ar
C
wn
o
l
B
Visible
e
.
r
ib
s
t either end of the tube
a
.
e
e usually visibl
r
es a
b
wn tu
o
l
B
warranty card.
r
ailable f
v
a
e only
r
hese a
T
.
y
onl
t
ecialised high
p
his unit uses s
T
call the technical helpdesk -- see warranty card.
ccur please
o
e
R
.
ch on
t
eset then swi
r
o-
t
o au
t
e he
r
es a
b
e lit and NO tu
r
s a
’
D
LE
ANGE) then tu
R
e ON (O
r
f LEDs a
I
e on?
r
a
ting – then check if a
a
es he
b
f still no tu
I
3)
.
y
a
w
e jammed in some
v
a
h
tion
a
r
olou
c
e dis
t
or black or whi
f
heck
C
call the technical helpdesk -- see
om
ting tubes
a
e he
r
e carbon fib
r
tu
a
r
e
p
em
call the technical helpdesk -- see warranty card.
o
t
tinues
n
o
c
f this
I
.
y
r
essa
c
t if ne
a
e
p
e
or unit
f
es
t
ait 30 minu
w
ting up then
a
e he
f NO
I
.
wn
o
e bl
v
a
es h
b
e / tu
b
ANGE) then tu
s
’
D
er LE
w
o
P
ange
r
y of the O
n
ting – then check if a
y
.
c
r
e
e
t
t
1
e
y
v
C
r
o
C
l
t and
p
.
e
t
o
oblem
e
t
emo
R
r
P
ubes
T
oblem
ause
e
y dead
r
e
t
t
a
B
v
ti
a
r
e
p
ol ino
r
t
n
o
c
e
c
ossible
P
ause
olution
.
S
e CR2025)
p
y
T
(
y
r
e
t
t
a
e b
c
epla
r
t
a
c
er indi
w
o
p
ed
r
e the
r
e su
k
a
M
o
9
t
ou need
y
wise
r
or is visible othe
t
a
o
o
P
P
1
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