Precor Media Adapter, User Manual, Page: 17 / 20

Service the Media Adapter
The following sections contain information about how to correct problems with the Media Adapter and how to obtain service.
Troubleshooting
If you encounter problems with the Media Adapter, please check the common solutions in the following table before contacting
Precor Customer Support or your Precor dealer.
Problem Possible Solutions
No picture or sound is played on
one or more channels.
• Verify that all cables are in place and fully connected.
• Verify that the dialing sequences set in the channel guide are correct.
• If you are using I-O DATA receivers, check that the quick selection list on the receiver
has been set up correctly.
• Check that the receiver is still set to 720p. If not, use a remote control to reconfigure
the receiver.
The cable channels (or the HDMI
channels) on the channel guide
are not displayed correctly.
• The networked fitness console cannot receive both HDMI channels and cable
channels at the same time.
After the user changes the
channel, the text messages
describing the new channel
remain on the screen for seven
seconds or more.
• If you are using I-O DATA receivers, check that the quick selection list on the receiver
has been set up correctly and that the channel guide on the P82 or P62 console is
using it.
• Some receiver manufacturers design this behavior into their software, and there is no
way to deactivate it.
Remove and replace the IR transmitter
Under most circumstances, Precor does not recommend removing the IR transmitter once it has been mounted on the external
receiver. However, you may need to remove a transmitter for one of the following reasons:
• The transmitter is not operating correctly.
• The transmitter's programming has been lost or corrupted, requiring you to reconfigure it using a remote control.
Before you remove the transmitter, make sure you have the following items available:
• A short piece of black thread, slightly longer than the transmitter is wide
• A replacement for the transmitter (if it is defective) or the adhesive gasket (if the transmitter can be reused)
To remove the IR transmitter:
1. Pull the thread tight and position it against the surface of the external receiver.
2. While keeping the thread tight, move it across the surface of the receiver so that it cuts through the adhesive gasket as close to the
receiver as possible.
3.
Lift the IR transmitter off of the receiver.
4. Remove as much gasket material from the receiver and the IR transmitter as possible.
5. If you can reuse the same IR transmitter, remove the backing from one side of the new adhesive gasket. Apply the new gasket to
the transmitter in place of the old gasket.
Once the surface of the receiver has been cleaned, you can replace the IR transmitter using the same steps as you used to mount it
originally.
Obtain service
DO NOT attempt to service the equipment except for maintenance tasks. If any items are missing, contact your dealer. For more
information regarding customer support numbers or a list of Precor authorized service centers, visit the Precor website at
www.precor.com .