Warranty Information
Warranty policy
PQI warrants that the JoyTone U650, under normal circumstances of usage, is free from mate-
rial and workmanship defects for a one-year period from the date of purchase. For any unit
proved to be defective within this period, PQI will, at its discretion, either repair or replace the
unit, free of charge. The replacement unit will be either new or refurbished to be functionally
equivalent to new, at PQI's option.
Willful damage to the product, damage due to neglect or ignorance, or tampering with the prod-
uct components will void the warranty.
Warranty procedure
To request servicing or repair assistance from PQI, please do the following:
• Contact the PQI customer service department using the contact information provided in
this manual.
• Have the product receipt or serial number ready when you contact the PQI customer ser-
vice department. This will be considered as the proof of your purchase and will help you
to get service more quickly.
• Follow the instructions for returning the product. Our service personnel will provide a
return merchandise authorization (RMA) number and shipping instructions for returning
the product. No return will be accepted without the pre-authorization and the RMA num-
ber clearly marked outside the shipping box.
• Make sure that you pack the JoyTone U650 in a protective package and prevent its damage
during shipping and handling. Ship the product to our customer service department as
instructed by our personnel.
