You are responsible for the cost of returning the product. You can locate your order
number at www.customerstatus.com. You can call customer service at 973-287-5106
or email [email protected] for any additional questions. Pack the product
carefully and include in the package a note with (1) your name, (2) mailing address,
(3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase
or order number, and (7) specify on the note whether you are requesting a refund or
replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL
™
Boost Blender Plus
™
HPC BRANDS, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two
weeks, please contact Customer Service at 973-287-5106.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to
the payment method used at purchase if the item was purchased directly from
HPC BRANDS. If the item was purchased from an authorized retailer, proof of
purchase is required, and a check will be issued for the item and sales tax amount.
Processing and handling fees are non-refundable.
90-Day Money-Back Guarantee
The
PowerXL
™
Boost Blender Plus
™
is covered by a 90-day money-back
guarantee. If you are not 100% satisfied with your product, return the product
and request a replacement product or refund. Proof of purchase is required.
Refunds will include the purchase price, less processing and handling. Follow the
instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year
replacement guarantee if your product or component part does not perform as
expected, the guarantee extends only to the original purchaser and is not
transferable. If you experience an issue with one of our products within 1 year of
purchase, return the product or the component part for replacement with a
functionally equivalent new product or part. The original proof of purchase is
required, and you are responsible to pay to return the appliance to us. In the event
a replacement appliance is issued, the guarantee coverage ends six (6) months
following the receipt date of the replacement appliance or the remainder of the
existing guarantee, whichever is later. HPC BRANDS reserves the right to replace
the appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-
back guarantee, your order number can be used as the return merchandise
authorization number (RMA). If the product was purchased in a retail store, return the
product to the store or use “RETAIL” as the RMA. Return your product to the address
provided below for a replacement, which will incur no additional processing and
handling fees, or for the refund of your purchase price, less processing and handling.
14
PowerXL
™
Boost Blender Plus
™
PowerXL
™
Boost Blender Plus
™
15