Warranty and Contact Details
Kmate Pty Ltd provides a 12 month warranty for this product when used for domestic purposes.
This product is not intended for commercial use and any such use will void all warranty.
The benefits of this warranty are provided in addition to other rights and remedies you may
have under a law in relation to the goods and services to which this warranty relates. Our
goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
Before making a claim under warranty, please refer to your user/installation manual to ensure
that you have followed correct operating procedures of your product, and refer to the trouble
shooting section (if such exists) to assist solving any problems.
The warranty period begins from the day of purchase.
Your proof of purchase must be produced before assistance will be provided.
Where the Product is replaced pursuant to this Warranty, the replacement Product will be
subject to the warranty terms and warranty commencement date of the original product.
This warranty is only valid if the product is operated and maintained in accordance with the
manufacturer’s instructions.
Damage to property including but not limited to furniture, carpets, walls, ceilings or any other
event either directly or indirectly are excluded from warranty as well as any losses or expenses
incurred by you in relation to the product or making a claim under this warranty including
without limitation any costs associated with installation, reinstallation or transporting the
product.
Light globes, remote controls, batteries, filters or similar perishable parts are not covered under
this warranty.
A claim may be refused if the defective claim has arisen for reasons other than a
manufacturers fault or defective parts or workmanship. Circumstances in which a warranty
claim may be declined include, but are not limited to the following:
•
Normal wear and tear;
•
Misuse or abuse, including failure to properly maintain or service;
•
Damages caused by improper or incorrect installation, force-majeure, electrical surges,
lightning, power grid fluctuations, water or by connection to alternative power supply
sources (such as solar inverters etc), are not eligible for warranty repair;
•
Insect or vermin infestation;
•
Failure to clean or improper cleaning and/or operation of the product;
•
If the product is modified without authorisation from Kmate Pty Ltd in writing;
•
If you are unable to supply a certificate of compliance for installation of any type as
required by State & Territory Laws
Contact Details
Kmate Pty Ltd
PO Box 234, Mount Waverley VIC 3149
Email:
Phone: 03 9790 0055
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