Warranty and assistance
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17 : 1.Warranty
17 : 1.1. Product warranty
Powersoft guarantees its manufactured products to be
free from defective components and factory workmanship
for a period of 48 (forty eight) months, starting from the date
of purchase printed on Powersoft’s (or any of its Authorized
Dealer’s) invoice to the end customer. All warranty repairs
and retrofits must be performed at Powersoft facilities or at
an Authorized Service Center at no cost for the purchaser.
Warranty exclusion: Powersoft’s warranty does not cover
product malfunctioning or failure caused by: misuse, abuse,
repair work or alterations performed by non-authorized per-
sonnel, incorrect connections, exposure to harsh weather
conditions, mechanical damages (including shipping ac-
cidents), and normal wear and tear. Powersoft will perform
warranty services provided that the product is not damaged
during transportation.
17 : 1.2. Return of Goods
Goods can be returned to Powersoft only after they have
been granted a Return Merchandise Authorization (RMA)
number to be attached to the external packaging. Powersoft
(or its Authorized Service Center) has the right to refuse any
returned good without a RMA number.
17 : 1.3. Repair or replacement
Powersoft reserves the right to repair or replace any
defective goods covered by product warranty at its sole
discretion and as it deems best.
17 : 1.4. Cost and responsibility of transport
The purchaser (or end user/customer) is solely re-
sponsible for all transportation costs and risks associated
with sending warranty covered goods to Powersoft or its
Authorized Service Center. Powersoft will assume full re-
sponsibility and cover all costs incurred to send the goods
back to the purchaser (or end user/customer).
17 : 2.Assistance
There are no user-serviceable parts in your amplifier.
Refer servicing to qualified technical personnel. In addi-
tion to having an in-house service department, Powersoft
supports a network of authorized service centers. If your
amplifier needs repair contact your Powersoft dealer (or
distributor). You can also contact the Powersoft Technical
Service department to obtain the location of the nearest
authorized service center.
Even though most product malfunctioning can be
solved at your premises through Powersoft Customer Care
or your direct knowledge, occasionally, due the nature
of the failure, it might be necessary to return defective
products to Powersoft for repair. In the latter case, before
shipping, you are kindly asked to follow step by step the
procedure described below: Obtain the “Defect Report
Form” by contacting our Customer Care Department
via email:
or download the
“Defect Report Form” from Powersoft’s website
(
http://www.powersoft-audio.com/en/support/service
).
Fill out one “Defect Report form” for each returned
item (the form is an editable tab guided document) and
save as your name, amp model and serial Number (for
example: distributornamek10sn17345.doc) providing all
required information except the RMA code/s and send it to
for Powersoft approval.
In case of defect reports approved by the Powersoft
Customer Service Representative you will receive an RMA
authorization code (one RMA code for each returning de-
vice). Upon receiving the RMA code you must package the
unit and attach the RMA code outside the pack, protected
in a waterproof transparent envelope so it is clearly visible.
All returning items must be shipped to the following
address:
Powersoft
Via Enrico Conti, 13-15
50018 Scandicci (FI) Italy
In case of shipment from countries NOT belonging to the
European Community make sure you have also followed the
instructions described in the document available for down-
load at the TEMPORARY EXPORTATION / IMPORTATION
PROCEDURE link at
http://www.powersoft-audio.com/en/
support/service
.
Thank you for your understanding and cooperation and
continued support as we work to improve our partnership.
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