10. Warranty and Service.
Warranty Condition
The standard warranty is TWO (2) years from the date of purchase. The standard
PowerShield procedure is to replace the original unit with a factory refurbished
unit. PowerShield will ship the replacement unit once the defective unit has been
received by the service department, or cross ship upon the receipt of a valid
credit card number. The customer pays for shipping the defective unit to
PowerShield. PowerShield pays ground freight transportation costs to ship the
replacement to the customer within Australian capital cities metro areas only.
WARRANTY SEVICE PROCESS :
1. Review the problems discussed in the troubleshoot section of this manual to
eliminate common problems.
2. Verify that no input/output circuit breaker is tripped. A tripped circuit breaker
is the most common problem.
3. If the problem still persists, please call
1300-305-393
for technical support or
fill in the form in PowerShield web page for on line technical support.
Following details are needed for warranty claims.
Model number
Serial number
The date of purchase
4. Be prepare to troubleshoot the problem over the phone with PowerShield
technical support.
5. If technical support found that the product is defective, then the technical
support will issue a Return Material Authorization Number ( RMA # )
6. If the unit is under warranty, repair is free. If not there is a repair charge.
7. Pack the unit in its original packaging. Pack properly to avoid damage during
transit. Damage sustained in transit is not covered under warranty.
8. Mark the RMA # on the outside of the package.
9. Return the defective unit by insured, prepaid carrier to the address given to
you by Technical support.
11. Storage and Maintenance
Operation
Defenders contains no user-serviceable parts other than battery
pack. If the battery service life (3~5 years at 25°C ambient
temperature) has been exceeded, the batteries must be replaced.
Please contact your dealer or visit PowerShield web site.
www.powershield.com.au/support.php
Storage
Before storing, charge the UPS 6 hours. Store the UPS covered
and upright in a cool, dry location. During storage, recharge the
battery in accordance with the following table:
Storage Temperature
Recharge Frequency
Charging Duration
-25°C - 40°C
Every 3 months
1-2 hours
40°C - 45°C
Every 2 months
1-2 hours
Be sure to deliver the spent battery to a recycling facility
or ship it to your dealer in the replacement battery packing
material.
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