11
Powr-Touch 5.0 Equipment Control System
TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE SOLUTION
Unable to connect to system
Ensure you are connected to the same network as the Powr-Touch
system (Ethernet or Wi-Fi). Ensure the eBox ethernet cables are
plugged in and have a solid yellow light and green blinking lights.
Ensure the eBox is powered on (blue solid light on power button).
Restart the eBox if you still cannot connect to the system.
Selection moves the wrong
equipment
Ensure the correct relays are energizing in the control panel according
to the Unit Map and Wiring Diagram. If they are, make sure the field
terminal wiring to the motors is correct.
Selection moves equipment in
the wrong direction
Check that equipment winch is wrapping cable in the correct direction.
Equipment does not stop at
limits
Check that limits are set correctly and cable is wrapping correctly and
tightly on the drum.
Password doesn’t work
The default password is 1234. If it was changed and forgotten, type
this URL into a browser:
[EBOX IP ADDRESS]:9080/parameters
(e.g.: 192.168.2.2:9080/parameters).
Ctrl + F for “passcode” (i.e. “passcode”: 1234).
Equipment stops moving
Check that the yellow “hold” square is not selected for the piece of
equipment.
Graphics are too small to see
Use a screen with a diagonal dimension of at least 7”. The
recommended device is an iPad.
Equipment cannot be selected
Make sure you have selected the correct zone before attempting to
move equipment.
Slider does not move
equipment.
In the Powr-Touch Home Screen press Settings -> Change IP
Address. Ensure the PLC IP address or addresses are set correctly
and the Test buttons return successfully.
If you experience any problems that you cannot solve, please contact Porter at [email protected].
