21
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What is Consumer Centered Management (CCM)?
This is the system to evaluate and certify whether a corporation restructures all
the activities from a consumer’s perspective into customer-driven activities and
improves the relevant business activities on an ongoing basis.
The purpose of this system is to reinforce the internal and external competitiveness
through the distribution of consumer-oriented business culture and establishment
and reorganization of consumer-related system and contribute to the improvement
of consumer benefits through efforts to improve consumers’ rights.
- PN
PoongNyun acquired CCM certificate on December 2010 for the first time in
the kitchen appliance manufacturing industry.
20
Please Check before Reporting Malfunction
Common problems
Checkpoint
Solutions
Steam comes out from
below the top cover
Check the status of top cover being
closed.
∙ Check the instructions in this manual.
Check the operation of pressure
indicator.
∙ Remove foreign substances around the top
cover completely.
Check for foreign substances between
gasket (packing).
Wear of gasket (packing) occurred.
∙ Contact the Service Center.
Check for any impact on the top cover.
Steam is not released
after 15 minutes of
heating
Cooking or boiling too small amount of
food.
∙ Adjust the amount of rice.
Cooking too large amount of food.
Heat is too low.
∙ Increase heat to a normal level.
Rice keeps burning
The amount of food is too much.
∙ Fill the pot with water up to the surface with
burnt food, boil water properly to make the
burnt food soft and remove.
Cooking for too long time in low heat.
∙ Adjust the amount of rice and use proper heat.
Water for boiling
rice overflows from
underneath the alarm
weight
Water for boiling rice is too much or too
little.
∙ Adjust the amount of water or the level of heat.
Heat is too high.
The top cover cannot be
opened
Steam remains in the pot.
∙ Tilt the rolling alarm weight diagonally to
remove steam from the inside.
Pressure indicator does not come
down.
∙ Contact the Service Center.
