10
1.
3.
4.
5.
2.
Troubleshooting
1. Make sure your filtration
system is working properly
(i.e. clean filter, skimmer and
pump basket).
2. Make sure circulation time
is adequate – increase pump
time if not.
3. Make sure the pool is
properly balanced
(see page 4).
4. Shock the water to
eliminate build up of any
organic matter.
5. Make sure pool has a
free chlorine reading of
0.5 to 1.0 ppm.
6. Check with your dealer
for more information.
1. Metals in the fill water may
have been oxidized. Have the
pool tested. Shock the pool
and clean the filter until water
clarity returns.
2. Algae may be trying to
form – shock the pool,
increase circulation time if
needed and clean the filter.
3. Check with your dealer for
more information.
1. Use a nonmetallic
(polyquat) algaecide per the
directions on the bottle and
brush the sides of the pool
often.
2. Clean the filter and shock
the pool with chlorine daily
until water clarity returns.
3. If you are in an area of the
country that struggles with
algae growth, see your dealer
regarding a 90-day Algae
Protection Guarantee using
FROG BAM®.
See product
hang tag for guarantee
details.
4. Check with your dealer for
more information.
1. If you are unable to
maintain 0.5 to 1.0 ppm, first
make sure there are chlorine
tablets in the tower areas
of the POOL FROG® Bac Pac
and it is installed properly. If
a correction was made, test
the water in 24 hours.
2. If still low, turn the dial up
one setting and test the
water again in 24 hours.
Continue raising the setting
by one increment each day
until the proper reading is
achieved.
3. Shock the pool if the
reading has been lower than
0.5 ppm for more than one
day.
4. Make sure pump run time
is at least 6 hours on high
speed (40 gpm or higher) or
if not, bleed the air from the
cap knob (see page 6 for
directions).
5. Contact your dealer to have
your back pressure tested to
ensure it is at least 4 psi.
6. Check for a suction side
leak by looking for air bubbles
in your pump basket or at
the return jet. Contact dealer
for help in correcting this
situation.
7. Contact King Technology’s
Customer Service Department
at 800-222-0169.
1. If the chlorine reading is
over 3.0 ppm, remove the
POOL FROG® Bac Pac from
the POOL FROG® Mineral
Reservoir and test the water
daily until the reading is down
to 1.0 ppm.
2. Reinsert the POOL FROG®
Bac Pac, lower the dial one
setting and test the water
again in 24 hours. If the
reading has risen, lower
the dial one setting again.
Continue this process until
proper reading is achieved.
3. If over-chlorinating at the
lowest possible setting,
consider decreasing the
circulation time. Depending
on your pump size, you may
be circulating the water more
than is necessary.
4. Contact your dealer to
have your back pressure
tested. If over 8 psi consider
a larger eye-ball fitting in the
return jet.
5. Check to see if the
pressure relief valve is loose
or missing and replace.
It is a clear plastic piece
approximately 1” long
installed inside near the base.
If loose or missing, it can
provide another avenue for
water to reach the chlorine.
6. Contact King Technology’s
Customer Service Department
at 800-222-0169.
What do I do
if I am over
chlorinating with
the POOL FROG®
Bac Pac?
What do I do
if I am under
chlorinating with
the POOL FROG®
Bac Pac?
What do I do
if algae forms in or
on my pool?
What do I do
if the water turns
color?
What do I do
if the water looks
cloudy?
Problem
Remedy
For more in-depth troubleshooting, go to www.kingtechnology.com
