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Polycom VVX410, User Manual

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Polycom VVX410 User  Guide 

Table of Contents 

 

1.

 

Introduction to the Polycom VVX410 

2.

 

Making a Call 

3.

 

Ending a Call 

4.

 

Call Park 

a.

 

Parking A Call 

b.

 

Retrieving a Call 

c.

 

Traditional Hold 

5.

 

Transferring a Call 

a.

 

Attended Transfer 

b.

 

Blind Transfer 

c.

 

2Vmail 

6.

 

Conferencing 

7.

 

Paging and Intercom 

8.

 

Menu, DND, and other Useful Functions 

a.

 

Directories and Favorites 

9.

 

Voicemail 

10.Troubleshooting 

a.

 

How to Powercycle 

b.

 

How to find the IP 

c.

 

Star Codes 

Summary of Contents for VVX410

Page 1: ...Page 1 Polycom VVX410 User Guide VOIP Customer Service 682 333 0747 ...

Page 2: ... Call Park a Parking A Call b Retrieving a Call c Traditional Hold 5 Transferring a Call a Attended Transfer b Blind Transfer c 2Vmail 6 Conferencing 7 Paging and Intercom 8 Menu DND and other Useful Functions a Directories and Favorites 9 Voicemail 10 Troubleshooting a How to Powercycle b How to find the IP c Star Codes ...

Page 3: ...o the PolycomVVX410 The Polycom VVX410 is a business class IP phone this means that it uses VoIP technology to make and receive telephone calls To accomplish this the call is converted to a digital format and sent across the internet ...

Page 4: ...keys are customizable to fit your needs Typically the line keys are used for a directory and the soft keys are functional in nature common soft keys are Park 2Vmial Transfer Hold DND Conference Intercom and Page These keys and what they do will be explained further in this guide ...

Page 5: ...r connection unplugging this cable from the phone and plugging it back in after a few seconds is called powercycleing This is the first thing to try if a phone is malfunctioning if this does not fix the issue please call us If you are having audio issues check to make sure that the Handset cable is plugged all the way in ...

Page 6: ...en press dial You can also simply press the speakerphone button then dial the number to make a call on speakerphone If you want to call someone listed on a line key simply press the corresponding button to initiate the call During a call if you would like to mute your microphone press the Mute button the button itself will turn red indicating that you are muted ...

Page 7: ... a call most of which will be described in further detail later in the guide The easiest way is to simply hang the handset up or push the speakerphone button if you are using speakerphone You can also transfer the call transfer to voicemail park the call or use traditional hold ...

Page 8: ...ake up the first spots on the left side of your directory When a call is parked the light next to the line that the call is parked at will illuminate red on every phone in your domain Anyone in your domain the people within your office can pick the parked call up The Park key is a soft key and will only appear during a call You can also use the traditional hold that appears during a call but this ...

Page 9: ...e line key associated with it Once you select an extension and press send it will call that extension or number When the other party answers you can tell them who is calling and then press transfer again to complete the transfer If you immediately press transfer after pressing send or hang up it will blind transfer the caller over There is also an optional soft key called 2Vmail if that option is ...

Page 10: ... key during a call During a call press the Conference button just like a transfer the caller will be placed on hold while you dial the extension or number that you wish to start a conference with once that person answers just push the conference button again to bring the first caller into the conversation ...

Page 11: ...Paging allows you to send burst audio to every phone that has paging enabled all of these phones will auto answer on speakerphone and whatever you say will be broadcast Intercom is similar it allows you to call a specific extension and have their phone auto answer on speakerphone Both of these are soft keys and can be added to your phones upon request ...

Page 12: ...ss your voicemail box Hold also works exactly the same as the Hold soft key On the right side of the dial pad is the Mute key this will mute your mic during a call The Volume keys will allow you to increase or decrease the volume of a call If there is a red light blinking on the top right side of the phone it is letting you know that you have a voicemail The Navigation Keys allow you to reach diff...

Page 13: ...5309 but can be changed upon request The first time that you access your voicemail box it will ask you to record your name and greeting The name is only important if you are using a company directory that is searchable by the name the greeting is what a caller will actually hear when he or she gets your voicemail After doing that you will be sent to the voicemail menu where you can listen save or ...

Page 14: ...we can open a ticket and get it fixed If we call and ask for the IP of a phone you can find this by pressing the Home button to get to the main menu then select settings status network TCP IP Parameters the IPv4 Address is the one we need Example 192 168 11 214 Star Codes You have star codes to activate and deactivate your after hours auto attendants To use a star code dial the star code and then ...

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