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30 

T

ROUBLESHOOTING

 

 

 

•

 

Make sure the receiver is plugged in.  There should be a red LED that is lit 
constantly on the top right of the receiver. 

•

 

Check the Device ID of the EF Device.  An incorrect ID will prevent the receiver 

from sending commands to the device. 

•

 

Check the flow control and baud rate of the EF Device.  The receiver transmits at 
9600 baud with no flow control.  Any deviation from those settings inside the EF 

Device will prevent the receiver from sending commands to the device. 

•

 

If you have multiple EF Devices linked together (via EF Bus or ASPI Bus), leave 

the PC connected to one EF Device and open the Console Window of Conference 
Composer.   Connect the EFIR10 to another EF Device and push buttons on the 

transmitter.  You should see activity in the Console Window (assuming the 
Device ID and flow control / baud rate settings are correct). 

•

 

If you are using a RS-232 cable (greater than 50 feet), double check the wiring. 

•

 

The cable should be wired straight through, i.e. pin 2-2, pin 3-3, and pin 5-5. 

•

 

If you are using an infrared repeater, make sure it can pass a 38 kHz signal.  Try 

pointing the transmitter at the receiver and see if the receiver sends the 
command. 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

Summary of Contents for Vortex EF-IR11

Page 1: ...yright 2003 Polycom Inc Polycom and the Polycom logo are registered trademarks of Polycom Inc ASPI Vortex VS4000 Viewstation and iPower are registered trademarks of Polycom Inc All other brand names product names and trademarks are the sole property of their respective owners ...

Page 2: ... 8 USER MACROS 0 34 13 BUTTON COMMAND ASSIGNMENT REFERENCE LIST 14 EXAMPLES 19 Example 1 Mute Local Codec Audio in addition to Telephone Audio 19 Example 2 Mute Local and Remote Audio Telephone 21 Example 3 Mute Local and Remote Audio Telephone and Codec 23 Example 4 Sending Commands to other Linked Units 26 Example 5 Making Your Own Commands 27 SPECIFICATIONS 29 TROUBLESHOOTING 30 TECHNICAL SUPPO...

Page 3: ...n Unlike the EF2241 EF2201 and EF2211 the EF2280 does not have a built in telephone hybrid however you can still control the EF2280 via Macros See the Examples page for more information DEVICE ID S In order for the EFIR11 to work properly the Device ID s of the Vortex unit s needs to be set properly EF2280 ID 00 EF2211 ID 01 or ID 02 01 is recommended EF2241 ID 03 or ID 04 03 is recommended EF2201...

Page 4: ...R and use the DOWN or UP buttons to change the Flow Control of the unit If you ve changed Flow Control to Off press ENTER in order to save the flow control setting to the non volatile memory of the unit Press the DOWN button to change the Baud Rate of the unit If you ve changed the Baud Rate to 9600 press ENTER in order to save the Baud Rate setting to the non volatile memory of the unit PHYSICAL ...

Page 5: ...er Macro 13 User Macro 12 User Macro 10 User Macro 11 User Macro 14 User Macro 18 User Macro 17 User Macro 15 User Macro 16 User Macro 19 User Macro 23 User Macro 22 User Macro 20 User Macro 21 User Macro 24 User Macro 28 User Macro 27 User Macro 25 User Macro 26 User Macro 29 User Macro 33 User Macro 32 User Macro 30 User Macro 31 User Macro 34 Speed Dial 1 Speed Dial 2 1 PHONE OFF 2 PHONE ON 3 V...

Page 6: ...CONNECT button when the Vortex is off hook 2 PHONE ON Pressing this button allows you to make a phone call It is similar to picking up a handset You will hear a normal dial tone from the local room loudspeakers after this button is pushed which indicates that you can dial the phone number This has the same effect as pushing the front panel PHONE CONNECT button when the Vortex is on hook ...

Page 7: ...ch time the Volume Down button is pushed First go to the Macros page of Conference Composer and scroll down until you see MACRO 53 Now right click your mouse under the COMMAND column Select INSERT COMMAND OUTPUT A GAIN 2 DB You should see this when you are finished If you want to lower the gain on multiple outputs just add another command to Macro 53 In this example let s lower Output B also by 2 ...

Page 8: ...8 You should see this when you are finished ...

Page 9: ...Up button is pushed First go to the Macros page of Conference Composer and scroll down until you see MACRO 54 Now right click your mouse under the COMMAND column Select INSERT COMMAND OUTPUT A GAIN 2 DB You should see this when you are finished If you want to lower the gain on multiple outputs just add another command to Macro 54 In this example let s raise Output B by 2 dB each time the Volume Up...

Page 10: ...ll be sent to the local room loudspeakers to give audible indication that the audio has been muted The Mute On button is associated with Macro 52 See the Examples section for more information on customizing the Mute On button MUTE OFF This button permits the local audio to send audio to the far side When this button is pushed an ascending doorbell like tone will be sent to the local room loudspeak...

Page 11: ...ine This process quickly takes the phone hybrid on and off hook This button does not have any effect if the Vortex is on hook You can use the FLASHT command to change the amount of delay between on and off hook states if you are behind a PBX We don t recommend changing FLASHT if you use a direct line to the central office REDIAL This button recalls the last number entered into the Vortex since the...

Page 12: ...D DIAL 2 is associated with Macro 71 To store a number go to the Macros page and scroll down until you see Macro 67 Now right click your mouse under the COMMAND column Select INSERT COMMAND DIAL TELEPHONE Next enter the telephone number you want stored in the Vortex You should see this when you are finished Follow the same procedure for Speed Dial 2 except that you will assign the number to be dia...

Page 13: ...13 8 USER MACROS 0 34 These buttons execute User Macros 0 34 in the Vortexes Note that these Macros must be programmed with commands in order for these buttons to have any effect on the system ...

Page 14: ...Macro 8 User Macro 7 User Macro 5 User Macro 6 User Macro 9 User Macro 13 User Macro 12 User Macro 10 User Macro 11 User Macro 14 User Macro 18 User Macro 17 User Macro 15 User Macro 16 User Macro 19 User Macro 23 User Macro 22 User Macro 20 User Macro 21 User Macro 24 User Macro 28 User Macro 27 User Macro 25 User Macro 26 User Macro 29 User Macro 33 User Macro 32 User Macro 30 User Macro 31 User...

Page 15: ... MT06MACROX54 MT07MACROX54 M 7 F00MACROX55 MS01MUTEOT0 MS01SOUNDL04 MS01MACROX55 MS02MACR OX55 MB03MUTEOT0 MB03SOUNDL04 MB03MACROX55 MB04MACROX55 M T06MUTEOT0 MT06SOUNDL04 MT06MACROX55 MT07MACROX55 M 8 F00MACROX56 MS01DIAL1 MS02MACROX56 MB03DIAL1 MB04MACROX56 MT06DIAL1 MT07MACROX56 M 9 F00MACROX57 MS01DIAL2 MS02MACROX57 MB03DIAL2 MB04MACROX57 MT06DIAL2 MT07MACROX57 M 10 F00MACROX58 MS01DIAL3 MS02M...

Page 16: ...OX 2 MT06MACROX2 MT07MACROX2 M 27 F00MACROX3 MS01MACROX3 MS02MACROX3 MB03MACROX3 MB04MACROX 3 MT06MACROX3 MT07MACROX3 M 28 F00MACROX4 MS01MACROX4 MS02MACROX4 MB03MACROX4 MB04MACROX 4 MT06MACROX4 MT07MACOX4 M 29 F00MACROX5 MS01MACROX5 MS02MACROX5 MB03MACROX5 MB04MACROX 5 MT06MACROX5 MT07MACROX5 M 30 F00MACROX6 MS01MACROX MS02MACROX6 MB03MACROX6 MB04MACROX6 MT06MACROX6 MT07MACROX6 M 31 F00MACROX7 MS...

Page 17: ...MACROX22 MT07MACROX22 M 47 F00MACROX23 MS01MACROX23 MS02MACROX23 MB03MACROX23 MB04MA CROX23 MT06MACROX23 MT07MACROX23 M 48 F00MACROX24 MS01MACROX24 MS02MACROX24 MB03MACROX24 MB04MA CROX24 MT06MACROX24 MT07MACROX24 M 49 F00MACROX25 MS01MACROX25 MS02MACROX25 MB03MACROX25 MB04MA CROX25 MT06MACROX25 MT07MACROX25 M 50 F00MACROX26 MS01MACROX26 MS02MACROX26 MB03MACROX26 MB04MA CROX26 MT06MACROX26 MT07MAC...

Page 18: ...18 58 F00MACROX34 MS01MACROX34 MS02MACROX34 MB03MACROX34 MB04MA CROX34 MT06MACROX34 MT07MACROX34 M ...

Page 19: ...ther source in addition to the telephone For this example let s say that the other source is a codec that uses Input and Output C First go to the Macros page of Conference Composer and scroll down until you see Macro 52 Now right click your mouse under the COMMAND column Select INSERT COMMAND INPUT C MUTE ON You should see this when you are finished ...

Page 20: ...20 Now go to Macro 55 and right click your mouse under the COMMAND column Select INSERT COMMAND INPUT C MUTE OFF You should see this when you are finished ...

Page 21: ...hone Initially let s assume that we only want to mute incoming telephone audio on Input T First go to the Macros page of Conference Composer and scroll down until you see MACRO 52 Now right click your mouse under the COMMAND column Select INSERT COMMAND INPUT T MUTE ON You should see this when you are finished Now go to Macro 55 and right click your mouse under the COMMAND column Select INSERT COM...

Page 22: ... this when you are finished Now whenever the Mute On button is pushed the input and output to the telephone will be muted Likewise when the Mute Off button is pushed the input and output to the telephone will be unmuted ...

Page 23: ...s connected to the Vortex unit via Input C and Output C First follow the steps in Example 2 for muting local and remote telephone audio Next go to the Macros page of Conference Composer and scroll down until you see MACRO 52 Now right click your mouse under the COMMAND column Select INSERT COMMAND INPUT C MUTE ON Now right click your mouse under the COMMAND column Select INSERT COMMAND OUTPUT C MU...

Page 24: ... when you are finished Now go to Macro 55 and right click your mouse under the COMMAND column Select INSERT COMMAND INPUT C MUTE OFF Now right click your mouse under the COMMAND column Select INSERT COMMAND OUTPUT C MUTE OFF ...

Page 25: ...25 You should see this when you are finished ...

Page 26: ...re that the EF2280 is at Device ID 0 and the EF2241 is at Device ID 03 Next go to the Macros page of Conference Composer and scroll down until you see MACRO 52 Now left click your mouse under the COMMAND column and type BROADA F00MUTEOC1 Next go to Macro 55 and type BROADA F00MUTEOC0 The syntax for the BROADA command is that whatever text follows the colon will be broadcast to all other linked Vor...

Page 27: ...u make your own commands The disadvantage to this method is that you will probably need to write commands to perform other tasks that have been programmed into other Device ID assignments such as Dialing and Muting This example will give you an idea of how to perform this task We recommend that you review which Macros are assigned to each button on the Button Command Assignment Reference List page...

Page 28: ...28 If you know the RS232 command syntax you can type in all commands for Macros 50 71 Here s what those commands would look like ...

Page 29: ...e transmitter and receiver Make sure that the infrared repeater will pass at least a 38 kHz signal RECEIVER Dimensions 1 00 H x 2 38 W x 2 25 D 2 54 cm H x 6 03 cm W x 5 71 cm D Power External 120 VAC Connector RS 232 Male Baud Rate 9600 Flow Control None Cable Length 6 feet SYSTEM Range Maximum 50 feet from transmitter to receiver Angle of Acceptance 90 120 degrees Compliance The EFIR11 complies ...

Page 30: ...device If you have multiple EF Devices linked together via EF Bus or ASPI Bus leave the PC connected to one EF Device and open the Console Window of Conference Composer Connect the EFIR10 to another EF Device and push buttons on the transmitter You should see activity in the Console Window assuming the Device ID and flow control baud rate settings are correct If you are using a RS 232 cable greate...

Page 31: ...9 am to 6 pm and Press 3 Send an email to help aspi com For other Polycom products VS4000 Viewstation FX iPower etc Call 408 474 2048 Send an email to pass polycom com POLYCOM IVB CONTACT INFORMATION Our address is 1720 Peachtree Street NW Suite 220 Atlanta GA 30309 404 892 3200 Phone 404 892 2512 Fax ...

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