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turn down the ringer or possibly even disable it completely. And resetting the 
handset to defaults is a quick means to confirm where an issue may lie.  

To restore defaults on the SpectraLink 6020 handset perform the following steps: 

1.

 

Ensure the handset to be reset is powered off and has a known to be working 
battery installed. 

2.

 

Power on the handset and wait for it to come to the standby screen with the 
Ext. showing. 

3.

 

Press the CFG soft key on the handset and scroll down to the Admin Settings 
and press the OK key. 

4.

 

Enter the handset password and press the OK key. 

Default handset password is 123456 

5.

 

Scroll down to Restore Defaults and press the OK key. 

Verify the reset by pressing the soft key under the YES text on the 
display. 

It is recommended that the handset be power cycled at this point to ensure all 
settings in the handset get properly initialized. The handset should now be 
reconfigured for the specific end-user and tested to determine if issue is resolved or 
remains.  

If the issue remains please contact your Polycom Service Partner or Polycom 
Technical Support for further troubleshooting at 1-800-775-5330. 

Summary of Contents for SpectraLink 6020

Page 1: ...e Many administrators are not aware of the built in troubleshooting tools that are available in the handset Following are a number of troubleshooting aids that should be considered when investigated reports of handset issues by end users Functional Self Test With any reportedly failed handset the administrator should always perform the self test function on the handset The test allows the administ...

Page 2: ...time except the POWER ON END Call key to hear a key tone played Each key including side keys soft keys and rocker pad keys will produce an audible tone The tone is constant until the key is released at which point the tone should end If any key below the display does not produce a tone then the keypad is faulty If the volume side keys do not produce a tone then the side keys are faulty Note Pressi...

Page 3: ... reset is powered off and has a known to be working battery installed 2 Power on the handset and wait for it to come to the standby screen with the Ext showing 3 Press the CFG soft key on the handset and scroll down to the Admin Settings and press the OK key 4 Enter the handset password and press the OK key Default handset password is 123456 5 Scroll down to Restore Defaults and press the OK key V...

Page 4: ...is still in progress Do not press the END key Quickly remove the discharged Battery Pack and replace with a charged Battery Pack power on the handset and press the START key to resume the call in progress Not in call The battery icon displays whenever the Battery Pack charge is low The message Low Battery and a loud beep indicate a critically low battery charge when user is not on the handset The ...

Page 5: ...of range Verify that the base station is connected to the system and powered on Try getting closer to a base station Check to see if other handsets are working within the same range of a base station If so contact Polycom technical support and report the error No PBX No communication with host telephone system Displays before the system has synchronized ports with the host telephone system Should ...

Page 6: ...r or Bad Config Configuration data is corrupt Perform restore defaults on handset and reenter configuration data Troubleshooting wireless handset issues will help to achieve a faster recovery from failures and helps to ensure end users are able to continue to have a working handset available to them as much as possible While not all troubleshooting steps can resolve a handset issue in the field th...

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