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With Hosted PBX you now have access to the latest phone service. 
Get ready to experience the power of Hosted PBX. 

Now that you’re set up, be sure to review the features on the following pages to help 
you get started. If at any time you have questions about your new Hosted PBX  
solution, please don’t hesitate to contact one of our dedicated technical support  
representatives at 

1-855-440-5602

 or visit 

cogeco.ca/en/business/phone/hosted-pbx

Sincerely, the Hosted PBX Team

GETTING STARTED WITH HOSTED PBX 

SETTING UP VOICE MAIL 
GREETINGS FROM YOUR PHONE 

1.  Dial feature code *98 or press 

2.  Enter a PIN of your choice (at least 6 digits)

3.  Re-enter PIN to confirm

4.  Upon hearing the system voice prompt, record your name

5.   Press 

#

 to confirm

6.  Setting up the Greetings
     Choose one of the following options:

     Press 1

 to record a personal greeting. Follow the voice prompts to complete 

     the recording.

     

Press 2

 to select system generated greetings that include your name. 

  Greeting is automatically created.

   

  Press 3

 to select system generated greetings that include your phone number 

     Greeting is automatically created.

  

   Press 4

 to select system generated greetings that include both your name 

  and telephone number. Greeting is automatically created.

Press the pound key (

#

) to confirm

After 3 unsuccessful attempts to log in, you will be locked out. Please contact 
technical support at 

1-855-440-5602

. Accessing the Voice Portal from a remote 

location is not offered.

Applies to phones running SIP 2.2 or later. For detailed information please consult the comprehensive  
SoundPoint IP 650. User Guide available at: 

www.polycom.com/support/voicedocumentation/ 

Summary of Contents for SoundPoint IP 650 Phone

Page 1: ...QUICK START GUIDE SoundPoint IP 650 Phone Hosted PBX...

Page 2: ...5 Press to confirm 6 Setting up the Greetings Choose one of the following options Press 1 to record a personal greeting Follow the voice prompts to complete the recording Press 2 to select system gene...

Page 3: ...key 2 Dial the number Or dial the number and then press the Dial soft key Using the optional Headset 1 With the headset connected press any assigned line key or the NewCall soft key 2 Press 3 Dial th...

Page 4: ...r press the EndCall soft key Using the Speakerphone Press or the EndCall soft key Using the optional Headset Press or the EndCall soft key MICROPHONE MUTE During a call press Mute applies to all modes...

Page 5: ...r speaking with the second party press or the Trnsfer soft key to complete the transfer CALL FORWARDING To enable call forwarding 1 Press the Forward soft key from the phone s idle display or press an...

Page 6: ...ge s are waiting at the message center To listen to voice messages 1 Press 2 Follow voice prompts to listen to messages CALL LISTS Press followed by Call Lists and Missed Received or Placed Calls as d...

Page 7: ...be assigned the next available index value 6 Modify the remainder of the fields Ring Type Divert Contact Auto Reject and Auto Divert if desired 7 Press the Save soft key to confirm or the Cancel soft...

Page 8: ...s the Play soft key to hear the selected ring type 4 Press the Select soft key to change to the selected ring type 5 Press or the Exit soft keys to return to the idle display DISTINCTIVE RINGING CALL...

Page 9: ...or edit announcements used for your business hours menu Press to record your initial greeting When finished recording press Press 1 to save the recording Press 2 to re record override Press 3 to exit...

Page 10: ...y additional questions about Hosted PBX Soundpoint IP 650 Phone call us at 1 855 440 5602 Directories Services Conference Transfer Redial Messages Mute Speaker phone Volume Hold Menu Do not disturb He...

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