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ONLINE CALL FORWARDING
8x8 strongly recommends using online call
forwarding instead of phone-based call
forwarding so your call forwarding
instructions are stored online instead of on
your phone. If you set your call forwarding
rules on your phone, they will not be in
effect if your phone is disconnected from
an Internet connection.
To enable online call forwarding
(Virtual Office):
1. Log on to your Virtual Office Online
dashboard at
http://virtualoffice.8x8.com
2. Select
Settings
then
Call
Forwarding,
then select the
My Rules
tab.
3. Update your Call Forwarding Rules
and press
Save
.
You can return to Virtual Office Online
at any time to update your Call
Forwarding Rules.
PHONE-BASED CALL FORWARDING
To enable phone-based
Always Forward:
1. Press
2. Select
Features (1)
, then select
Forward (4)
.
3. Select
Always
(1)
.
4. The screen will say
Contact.
Press
the button to enter the number to
forward calls to. Then select
OK
.
5. Press the down button to
Disabled.
6. Press the button.
7. Press the right button; the screen
will say
Enabled
. Select
OK
.
8. Press the left button, you will see
the word
Save
. Press
Yes
.
9. Press
To enable phone-based
No Answer Forward:
1. Press
2. Select
Features (1)
, then select
Forward (4)
.
3. Select
No Answer
(2)
.
4. The screen will say
Contact.
Press
the button to enter the number to
forward calls to. Then select
OK
.
5. Press the down button to
Disabled
and press the button.
6. Press the right button; the screen
will say
Enabled
. Select
OK
.
7. Press the down button. You will
see
Forward After Rings
on the
screen.
8. Press the button, enter number of
times to ring before forwarding, then
press
OK
.
9. Press the left button, you will see
the word
Save
. Press
Yes
.
10. Press
To enable phone-based
Busy Forward:
1. Press
2. Select
Features (1)
, then select
Forward (4)
3. Select
Busy
(3)
4. The screen will say
Contact.
Press
the button to enter the number to
forward calls to. Then select
OK
.
5. Press the down button to
Disabled
and press the button.
6. Press the right button; the screen
will say
Enabled
. Select
OK
.
7. Press the left button, you will see
the word
Save
. Press
Yes
.
8. Press
To disable phone-based
call forwarding
1. Press
2. Select
Features (1)
, then select
Forward (4).
3. Select the forwarding feature you
want to disable:
Always
(1), No
Answer (2)
or
Busy (3).
4. The screen will say
Contact.
Press
the button to skip; the screen will
say
Enabled.
Press the button
5. Press the left button, the screen
will say
Disabled
, press
OK
.
6. Press the left button, the screen
will say
Save
. Press
Yes
.
7. Press
VOICE MAIL
A voice mail icon on the screen, a
flashing line key, and a stutter dial tone
indicate one or more new voice mail
messages.
To listen to new voice messages
:
Press the
Msgs
softkey, select
Message Center
, then select
Connct
or
Press the
More
softkey to find the
Voicemail
softkey.
TRANSFER CALL TO VOICEMAIL
1. During a call, select the
xferVM
softkey.
2. Enter the extension of the person you
want to transfer the caller to.
3. The caller is transferred directly to
the voicemail box at that extension.
CALL PARK
During a call, press the
More
softkey,
then the
Park
softkey. A recording
will tell you
which extension the call
is parked on (your other party is
placed on hold until the parked call is
picked up).
To pick up a parked call, just dial the
extension the call is parked at.
CORPORATE DIRECTORY
1. Press
and select
Applications
then select
Apps
Home,
then
Corporate Directory
Listing
.
2. Browse up and down the directory list
and select the person you wish to call
(speed dial).
CORPORATE DIRECTORY SEARCH
For long directories, you can search for
a user in the directory and then select
their name to speed dial them.
1. Press
and select
Applications
, then
Apps Home
then
Corporate Directory Search
.
2. Input name, extension, or other data
into the search field, then scroll down
and select
Search
.
3. Select the matching entry to speed
dial the user (or select
Back
to do a
new search).
CALL LISTS
From the idle screen, press up for
Speed Dial, down for Receive
d
Ca
lls, or right for Placed
C
alls. Or,
press
then select
Features
>
Call Lists
. Choose
Received Calls,
Placed Calls
or
Clear
. Call information
will be displayed.
Select a call and press
to dial
the number. To
Delete
the entry,
Save
the contact information, or see
Info
about the call, press the
More
softkey.
SPEED DIALING
To assign a speed dial index, see the
CONTACT DIRECTORY
section. To dial
a contact assigned to a line key, press
the corresponding line key. You can
also enter <X X #>, where XX is a valid
speed dial index from 1 to 99, and then
press the
Dial
softkey to call the
corresponding speed dial contact.
