Polycom SoundPoint IP 330 Quick Reference Manual Download

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Page 8

Transferring Calls

How to Transfer a Call

Transfer

- Allo

, prior to completing the

call transfer. The end party will see the caller ID of the person transferring the call.

Blind Transfer

- The call is transferred directly to the end party. The end party will see

the caller ID of the original caller.

Transferring calls to a Telephone Number (“Trans”)

The “Trans” function allows you to transfer calls to an external telephone number by

following these steps:

Press the

Trans

soft key

Choose

Normal

Blind

Enter the telephone number of the end party. Once the display returns to the

main screen your call has been transferred and you can place the handset back on

the cradle.

Dial

Line 1

Messages

Menu

NewCall

Mon, Jul 6

641

10:12

Callers

Dir

ABC

DEF

GHI

PQRS

TUV

WXYZ

OPER

JKL

MNO

Hold

EndCall

3:18p

To:7165891234

Trans

Conf

0.15

Summary of Contents for SoundPoint IP 330

Page 1: ...www i evolve com voip Polycom Soundpoint IP 330 331 335 Phone Quick Reference Guide ...

Page 2: ...from a Call List Ending a Call How to Put a Call on Hold Transferring Calls Call Waiting Moving Between Active Calls Set Up a Conference in an Active Call 3 Way Conference Call on Outbound Calls How to Park a Call Pick Up a Parked Call Voicemail Feature Codes 3 4 5 6 6 7 8 9 9 10 10 11 11 12 13 ...

Page 3: ...O 6 WXYZ 9 7 Hol d Li ne1 Di al Menu Mes sg es Iluminated Display Display Changes for Options Soft Key Controls Message Light Default Display Screen Shows Date Time Extension Line 1 Key Messages Key Enter Selection Key Scroll Buttons Menu Key Hold Key Speaker Phone Dial Key Volume Control Mute Handset Headset Key Headset Plug In Side of Phone NewCall Mon Jul 6 641 1 10 12A Callers Dir ...

Page 4: ...r Press this to access the Contact Directory Features While On a Call Trans Press this to transfer a call to a telephone number Conf Press this when creating a 3 way call Features when a call is on Hold Resume Press this to resume the call you placed on hold Join Press this to join a call on hold to an active call Park Press this to park a call on a line to be picked up from another phone ...

Page 5: ...ber first and then choose the method you will use to speak to the other party During a call you can alternate between Handset Headset or Hands Free Speakerphone modes by pressing the Speaker or Headset buttons or picking up the Handset Phone with Default Screen Display changes to this screen once phone receiver is picked up and you startdialing your number How to Place a Call 1 Enter number 716505...

Page 6: ...l Do one of the following steps Press the End Call soft key Replace the handset to the cradle Press the Speaker key if in speakerphone mode Press the Headset key if in headset mode Received Calls 7165891234 1 FRANK SMITH 2 Note When scrolling through your Received Calls using the up and down arrows calls that were picked up show a phone receiver icon next to the phone number Calls that were not pi...

Page 7: ...ence call on hold Multiple Calls on Hold If multiple calls are on hold use the Up and Down Arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call If two or more calls are on hold an indication appears on the graphic display for example 3 4 indicating that this is the third call out of four calls How to Put a Call on Hold and Multiple Calls on Hold Dial L...

Page 8: ...elephone Number Trans The Trans function allows you to transfer calls to an external telephone number by following these steps 1 2 Press the Trans soft key 3 Choose Normal orBlind Enter the telephone number of the end party Once the display returns to the main screen your call has been transferred and you can place the handset back on the cradle Dial Line1 Messages Menu NewCall Mon Jul 6 641 1 10 ...

Page 9: ...you have 3 options Ignore Ignores the incoming call The display screen will clear and the ring will be muted The call is routed ation ie Call goes to voicemail after 4 rings Answer Places your active call on hold to answer the new incoming call Reject Sends the incoming call to voicemail immediately Incoming Call Screen when user is on an Active Call Moving Between Active Calls Ingore Call From Jo...

Page 10: ... with active call the call on hold and yourself 3 As above if you are on an active call and receive a new call you can use join from call waiting How to do a 3 way Conference Call on Outbound Calls You can create a conference with other parties using the phone s conference feature To set up a conference 1 y 2 Press theMore Conf soft key 3 Press theConf soft key to create a new call The active call...

Page 11: ... to where the call will be parked followed by a busy signal Picking up a Parked Call 2 A parked call can be picked up by any other telephone set by picking up the handset and dialing the same number that the auto attendant gave you You may also need to press the Dial button to connect to the parked call How to Park a Call and Pick Up a Parked Call Dial Line1 Messages Menu NewCall Mon Jul 6 641 1 1...

Page 12: ...on the system 1 Send a reply if the sender has a mailbox on the system 4 Place an outgoing call 4 Place an outgoing call 4 Place an outgoing call 4 Place an outgoing call 3 Hear the message envelope Time Caller ID Message 3 Hear the message envelope Time Caller ID Message 3 Hear the message envelope Time Caller ID Message 3 Hear the message envelope Time Caller ID Message New message folder Old me...

Page 13: ...Page 13 Feature Codes System Wide Feature Codes and Prefixes Dial Line1 Messages Menu Msgs Wed Jul 8 3 45p 10 39 John Smi Callers Dir 1 2 3 4 5 6 7 8 9 0 ABC DEF GHI PQRS TUVW XYZ OPER JKL MNO Hold ...

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Polycom SoundPoint IP 330, Quick Reference Manual

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