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4
Troubleshooting Your
Polycom
®
CX700 IP Phone
This chapter presents problems, likely causes, and corrective actions.
Problems are grouped as follows:
•
Power and Startup
•
Controls
•
Access to Screens and Systems
•
Making and Receiving Calls
•
Displays
•
Audio
If you still need assistance, contact your system administrator.
Your system administrator may require information about your phone. Press
the
Settings
soft key, then select
About
. Information about your phone
appears, including the firmware version, MAC address, IP address, Subnet
mask, gateway address, DNS server address, VLAN ID, part number, and
serial number.
To assist your system administrator in the investigation of some problems,
you may be asked to upload your phone’s activity logs to the call server. Press
the
Settings
soft key, then select
Logging
and the
Send Logs
soft key. You may
be asked to change the log level.
Note
You can reset your Polycom CX700 IP phone to factory defaults by using small pin
on back of device, between the headset and USB interfaces.
Summary of Contents for CX700
Page 4: ...User Guide Polycom CX700 IP Phone iv ...
Page 18: ...User Guide Polycom CX700 IP Phone 1 12 ...
Page 32: ...User Guide Polycom CX700 IP Phone 2 14 ...
Page 46: ...User Guide Polycom CX 700 IP Phone 3 14 ...
Page 56: ...User Guide Polycom CX700 IP Phone 4 10 ...
Page 60: ...User Guide Polycom CX700 IP Phone Safety Notices 4 ...