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Troubleshooting

57

SPn Service Status Error Messages

The following table lists some of the SP

n

 Service Status error messages encountered when a firmware 

upgrade fails. 

Factory Resetting Your System

You can reset all D230 configuration parameters to factory default values.

Note that these processes can’t be reversed. You’ll need to reregister your base station with your service 
provider and reregister your handsets with your base station. 

SP

n

 Service Status Error Messages

Error Message

Description

400 Bad Request

 The server couldn’t understand the request.

401 Unauthorized

The request needs to perform authentication.

402 Payment Required

Indicates that payment is required for further processing of request.

403 Forbidden

Sent when the server understands the request, found the request to be 
formulated correctly, but won’t service the request.

404 Not Found

The server hasn’t found the SIP URI indicated by the user.

405 Method Not Allowed 

The request contains a list of methods that aren’t allowed.

406 Not Acceptable

The request can’t be processed due to a requirement in the request 
message.

407 Proxy Authentication Required

Indicates that the UAC first has to authenticate itself with the proxy before 
the request can be processed.

408 Request Timeout

The specified time period in the Expires header field of INVITE request has 
passed.

423 Interval Too Brief 

Returned by a registrar that is rejecting a registration request because the 
requested expiration time on one or more Contacts is too brief.

480 Temporarily Unavailable

Indicates that the request has reached the correct destination, but the called 
party isn’t available for some reason.

481 Dialog/Transaction Does Not 
Exist

Indicates that a response referencing an existing call or transaction has 
been received for which the server has no record or state information.

483 Too Many Hops

Indicates that the request has been forwarded the maximum number of 
times as set by the Max-Forwards header.

486 Busy Here

Indicates that the user agent is busy and can’t accept the call. 

487 Request Terminated

Sent by a User Agent that has received a CANCEL request for a pending 
INVITE request.

Summary of Contents for VVX D23

Page 1: ...oducts or services go to Polycom Support Plantronics Inc Poly formerly Plantronics and Polycom 345 Encinal Street Santa Cruz California 95060 2020 Plantronics Inc All rights reserved Poly the propelle...

Page 2: ...ns 10 Access the System Web Interface 10 Configure the Primary Line 10 Configuration and Management 12 Configure Your D230 With the System Web Interface 12 Access the System Web Interface 12 Make Chan...

Page 3: ...e Group Paging 31 Enable Handset Group Page Auto Answer 32 Set the Page Group Interruption Priority 32 Show the Call Forwarding Contact in the Diversion Header 32 Network Settings 34 Default DHCP Sett...

Page 4: ...y From the Handset 46 Search or Download a Generic Network Directory 46 Call Routing 48 Inbound Call Route Configuration 48 Edit the Inbound Call Route Configuration 48 Outbound Call Route Configurati...

Page 5: ...ystem Logs 56 Activate Syslog Messaging 56 Include Detailed SIP Messages in Syslog Messaging 56 SPn Service Status Messages 56 Factory Resetting Your System 57 Factory Reset Your D230 Handset 58 Facto...

Page 6: ...Library provides support documentation for active products services and solutions The documentation displays in responsive HTML5 format so that you can easily access and view installation configurati...

Page 7: ...4312 ITSP Profile A SIP ProxyServer sip myserviceprovider com ProxyServerPort 5082 Literal Fashion These examples show the format of the literal fashion Use the literal fashion when provisioning syste...

Page 8: ...extra spaces Parameter Values When entering a parameter value from the web page or via provisioning avoid adding extra white spaces before or after the parameter value If the value is a comma separate...

Page 9: ...P partner portal VoIP network management for endpoint devices and applications High quality voice encoding using G 711 G 722 G 726 G 729 iLBC and Opus codecs Registration of 10 handsets on a single ba...

Page 10: ...function Power the Handset Charger On and Off The VVX D230 handset charger turns on when you plug in its 5V adapter To power the handset charger on and off Plug in the handset charger s 5V adapter and...

Page 11: ...base station s Find button for 5 seconds 4 On the handset choose Yes to confirm registration 5 Repeat for each handset Access the System Web Interface After pairing a handset to your base station use...

Page 12: ...lue from your service provider for the X_DisplayNumber parameter 9 Optionally click Submit 10 Scroll down to SIP Credentials 11 In the Default column uncheck the boxes for the AuthUserName and AuthPas...

Page 13: ...web interface to see settings on your D230 system To access the system web interface 1 Connect your base station to the LAN 2 Dial from the handset to access the Config Attendant 3 Choose 1 to hear t...

Page 14: ...warning message displays in the top right corner of the web page ITSP x Profiles for x ITSP A through ITSP D Note Your system has ITSP A H ITSP x SignalingProtocol Signaling protocols for this ITSP C...

Page 15: ...a reboot your VVX D230 reboots automatically when you quit the IVR system You can access the next menu of the IVR system or invoke a command without waiting for the previous announcement to end Confi...

Page 16: ...information Press 1 to enter a new value Press 2 to set the default value 5 Set Password Current IVR password Press 0 to repeat the information Press 1 to enter a new value Press 2 to set the default...

Page 17: ...tem 0 Additional Options Access other configuration settings System Settings Submenus Menu Selection Setting Description 1 Firmware Version Current firmware version Press 0 to repeat the information P...

Page 18: ...Port Current syslog server port value Press 0 to repeat the information Press 1 to enter a new value Press 2 to set the default value of 514 Press to enter another configuration menu selection WAN Se...

Page 19: ...server Press 0 to repeat the information Press 1 to enter a new value Press 2 to set the default value Press to enter another configuration menu selection 25 LLDP Discovery Enable Disable Current LLD...

Page 20: ...nformation Press 1 to enter a new value Press 2 to set the default value Press to enter another configuration menu selection 167 SP1 Block Caller ID Enable Press 0 to repeat the information Press 1 to...

Page 21: ...on No Answer Number Press 0 to repeat the information Press 1 to enter a new value Press 2 to set the default value Press to enter another configuration menu selection SP2 Configuration Settings Menu...

Page 22: ...efault value Press to enter another configuration menu selection 274 SP2 Call Forward on Busy Enable Disable Press 0 to repeat the information Press 1 to enter a new value Press 2 to set the default v...

Page 23: ...o repeat the information Press to enter another configuration menu selection 967 OBiTALK Block Caller ID Enable Press 0 to repeat the information Press 1 to enter a new value Press 2 to set the defaul...

Page 24: ...to set the default value Press to enter another configuration menu selection 976 OBiTALK Call Forward on No Answer Enable Disable Press 0 to repeat the information Press 1 to enter a new value Press 2...

Page 25: ...tar Code Profile B Each profile has 30 star code script parameters known as Code1 to Code30 The default star codes in both Star Code Profiles match the standard telephone provider star codes Find more...

Page 26: ...iption 03 Request peer system to loop back media in the next outbound call 04 Request peer system to loop back RTP packets in the next outbound call 05 Tell system to periodically redial the last call...

Page 27: ...tent Mode 82 Unblock Caller ID Persistent Mode 86 Block Last Caller 87 Unblock Anonymous Calls 96 Barge In 98 Blind Transfer 4678 Use Opus Only on the next outbound call 4711 Use G711 Only on the next...

Page 28: ...an select a codec as the preferred codec for an SPn service To select a preferred codec on an SPn service 1 In the system web interface go to Voice Services SPn Service where n is the SP service whose...

Page 29: ...n page group uncheck the box for the AudioCodec parameter 3 In the Value column for the AudioCodec parameter choose the codec you want to use for this page group 4 Click Submit Reboot your system when...

Page 30: ...ion time is infinite and tone active time is infinite Busy Tone Example BUSY 480 18 620 18 10 5 5 A mixture of two frequency components generates the busy tone 480 Hz at 18 dBm and 620 Hz at 18 dBm Th...

Page 31: ...for 2 seconds The second segment includes one on off section and has infinite repeating time and infinite tone active time and plays until the entire tone duration has elapsed For more information on...

Page 32: ...aging and group paging auto answer Enable Group Paging You can enable your phones to connect to a Polycom UCS group page When you connect to the UCS group page the assigned VVX D230 phone can send and...

Page 33: ...lls are interrupted the group page audio mixes with the call audio Procedure 1 In the system web interface go to DECT Wireless Handsetn Calling Features where nis the handset you want to configure 2 I...

Page 34: ...System Settings 33 Last shows the last person who forwarded the call First shows the first person who forwarded the call Off doesn t show the call forwarder 4 Select Submit 5 Reboot your phone...

Page 35: ...This feature enables DNS Name Authority Pointer NAPTR lookup for SIP proxy servers or outbound proxies Combining NAPTR with SRV records enables chaining multiple records With NAPTR lookup your system...

Page 36: ...olumn uncheck the box for the X_DnsNAPTR parameter 3 In the Value column for the X_DnsNAPTR parameter check the box to set this parameter to True 4 Optionally set the X_ProxyServerRedundancy parameter...

Page 37: ...ve calls from any handset registered to the base station Local call park if enabled takes preference over Service Provider based call park The D230 base station provides this feature without relying o...

Page 38: ...d of the normal call hold function This enables the user to park a call without knowing where the call is parked To enable call hold transfer to call park 1 In the system web interface go to DECT Wire...

Page 39: ...conds for the parameters For example if you set the value as 60 for both parameters then parked calls will automatically call back after 60 seconds and the call will ring for 60 seconds before timing...

Page 40: ...work directory All external enterprise directories are still available To enable a personal or network directory 1 In the system web interface go to Voice Services SPn Service Network Directory Setup...

Page 41: ...M_128_HMAC_SHA1_80 AES_CM_192_HMAC_SHA1_32 AES_CM_192_HMAC_SHA1_80 AES_CM_256_HMAC_SHA1_32 AES_CM_256_HMAC_SHA1_80 AES_192_CM_HMAC_SHA1_32 AES_192_CM_HMAC_SHA1_80 AES_256_CM_HMAC_SHA1_32 AES_256_CM_HM...

Page 42: ...eck with your conference service provider on the conference size limit Enable an External Conference Bridge You can configure the conference bridge and enable it as follows To enable an external confe...

Page 43: ...rget number or answer a new incoming call from another party if applicable Your system automatically holds the call to the conference bridge 2 Select Option Conference when the called target answers T...

Page 44: ...he ITSP Profile X SIP Feature Configuration X_ASFeatureEventSubscribeExpires parameter When a setting is changed the server also updates the D230 system with a NOTIFY that specifies the latest setting...

Page 45: ...void ambiguity To configure the Call Forward All settings 1 In the system web interface go to Voice Services SPn Service Network Provided Services 2 Uncheck the box in the Default column for CallForwa...

Page 46: ...ccess some of the XSI features from the system by launching dedicated apps such as Network Directories via the handset menu BroadSoft XSI Feature Parameters Parameter Group Parameter Description ITSP...

Page 47: ...m when you complete your changes Note that this setting configures the network directory feature on a per line basis only Access a Network Directory From the Handset Once you enable network directory...

Page 48: ...k the boxes in the Default column for URL and DirectoryType 3 Do one of the following Enter the URL for the directory In the DirectoryType parameter choose the value for your directory 4 Click Submit...

Page 49: ...coming call rings Edit the Inbound Call Route Configuration You can edit the inbound call route configuration to specify a different service trunk for each handset To edit the incoming call route conf...

Page 50: ...s of lines Inbound service provider lines Outbound service provider lines OBiTALK peer to peer lines You can assign two or more inbound or outbound lines and an OBiTALK line to up to ten handsets assi...

Page 51: ...50 2 Select the check boxes for the service provider SP lines and you want to assign to handsets to place outgoing calls 3 Select a Primary Line for each handset 4 Optional Assign a Handset Name to e...

Page 52: ...save the backup file Back Up Your Base Station Configuration You can back up your base station s configuration to restore it later or copy it to another base station Backup Options Option Description...

Page 53: ...the Backup Configuration section check the boxes for the parameters you want to share Check Incl Running Status to back up parameters with values that include running counts Check Incl Default Value...

Page 54: ...lly your base station reboots automatically to start running the new firmware Otherwise the web page shows an error message explaining why the upgrade failed Error Messages for Firmware Update Failure...

Page 55: ...ml file in your Downloads folder Erase the Call History You can erase the call history for a D230 handset from the web interface To erase the call history 1 In the web interface go to Status Call Hist...

Page 56: ...that could corrupt your file To enable PCAP 1 In the web interface go to System Management Device Admin Remote PCAP Server 2 In the Default column uncheck the box for the Enable parameter 3 In the Va...

Page 57: ...Go to Voice Services SPn Service Debug Options for each service you want to report syslog messages 3 Set the X_SipDebugOption parameter for the reporting level you require 4 In the X_SipDebugExclusion...

Page 58: ...methods that aren t allowed 406 Not Acceptable The request can t be processed due to a requirement in the request message 407 Proxy Authentication Required Indicates that the UAC first has to authent...

Page 59: ...D230 base station to factory default values in the system web interface Call history and statistical information is removed at the same time Resetting the base station configuration should be used wi...

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