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Troubleshooting

Topics:

•

Wireless Handset Range

•

Check the Wireless Handset Signal Strength

If you have issues with your Poly Rove wireless handset or the base station, try the following
troubleshooting procedures and solutions to resolve certain issues.

Wireless Handset Range

If you can’t reach your Poly Rove wireless handset from the base station, verify that the handset has
enough signal strength.

• If the handset has enough signal strength, reboot the handset.
• If the handset doesn’t have enough signal strength, move it to a different location with better

reception or consider relocating the base station to give better coverage.

Check the Wireless Handset Signal Strength

If you are experiencing signal issues with a wireless handset, you can check the signal strength.

Good signal strength is 0 dBm; however, anything above -85 dBm is considered fair.

Procedure

1.

On the wireless handset, select

Menu

then press

*47*

.

2.

Select a base station.
The signal strength displays next to

RSSI

, like shown below.

35

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Summary of Contents for Rove DECT

Page 1: ...ering Poly Polycom products or services go to Polycom Support Plantronics Inc Poly formerly Plantronics and Polycom 345 Encinal Street Santa Cruz California 95060 2021 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc All other trademarks are the property of their respective owners ...

Page 2: ...ision or Have Limited Vision 10 Audio Calls 11 Placing Calls 11 Place a Call Using the Default Line 11 Place a Call Using an Alternate Line 11 Place a New Call During an Active Call 12 Call a Contact from a Directory 12 Call a Contact Using Speed Dial 12 Call a Recent Contact 12 Answering Calls 13 Answer an Incoming Call 13 Answer an Incoming Call During a Call 13 Holding and Resuming Calls 13 Hol...

Page 3: ...n 20 Pick Up Held Calls 20 Accessing and Broadcasting Messages 21 Access Voicemail Messages 21 Placing Intercom Calls 21 Place an Intercom Call 21 Place an Intercom Call During a Call 22 Call Lists and Directories 23 Call Lists 23 View Call Entry Details 23 Delete a Call List Entry 23 Delete All Call Entries 24 Speed Dial 24 Add a Speed Dial Entry 24 Contact Directory 24 Adding Contacts 24 Edit a ...

Page 4: ... Ringer and Alert Volume 31 Switch Between the Earpiece and the Speakerphone 31 Mute or Unmute the Microphone 31 Function Keys 31 Assign a Shortcut to a Function Key 31 Assign a Speed Dial Entry to a Function Key 32 Reset a Function Key 32 Disable a Function Key 32 Maintaining Poly Rove DECT IP Phones 33 View Information for the DECT IP Phone 33 Clean Your System Components 33 Restart a Wireless H...

Page 5: ... Base Community Discussions Poly University and additional services The Poly Document Library provides support documentation for active products services and solutions The documentation displays in responsive HTML5 format so that you can easily access and view installation configuration or administration content from any online device The Poly Community provides access to the latest developer and ...

Page 6: ...o manage calls to your line while you re away from your desk Poly Rove DECT IP Phone Hardware Overview The following figures and tables provide information about hardware features available on your phone Rove Series Wireless Handset The following figure displays the hardware features on Rove 30 and Rove 40 wireless handsets The table lists each numbered feature shown in the figure Figure 1 Rove Se...

Page 7: ...set speaker and ringer 6 Emergency button Rove 40 only Press to call an emergency service or sound an alarm Check with your system administrator for the functionality of this feature in your company s deployment 7 Speaker Provides ringer and audio output 8 Headset port Connect a headset to the phone 9 Soft keys Enables you to select context sensitive keys that display along the bottom of the scree...

Page 8: ...tors and the default system states for each of the DECT IP phone components Poly Rove Wireless Handset Status Indicators LED Indicator Default Status Green Voice message Yellow Low battery Red Missed call Flashing red and green Software update Poly Rove Base Station and Repeater Status Indicators LED Indicator Status No indicator Powered off Solid green Registered good quality signal Blinking gree...

Page 9: ...le describes how to enter different types of information Using the Dialpad to Enter Information Task Action Enter uppercase or lowercase letters The wireless handset automatically adjusts for uppercase and lowercase letters Enter numbers in text fields Repeatedly press a key on the dialpad until you get the number for that key Enter a space Press the 0 key You can only enter a space in a text fiel...

Page 10: ...and ring or vibrate only to alert you to incoming calls Visual notifications Status and icon indicators let you know when you have incoming outgoing active or held calls Indicators also alert you of the device s status and when features are enabled Hearing aid compatible HAC handsets All Poly device handsets are Hearing Aid Compatible HAC and have telecoils that magnetically couple to most forms o...

Page 11: ...can enable the phone to auto answer calls Illuminated feature keys Many feature keys illuminate when activated to alert you when a feature is enabled Microphone mute alert An audible alert plays when you mute or unmute the microphone Charging audio alert You can set the wireless handset to play an audio alert when the battery is low and requires charging Tactile 5 key with raised bumps The 5 key h...

Page 12: ...e or an alternate line Place a Call Using the Default Line Unless you choose an alternate line the phone uses your default line when you place a call Procedure 1 Do one of the following Enter your contact s number Select a contact from a directory Select a contact from the recent calls list Select a message from the Messages list 2 Press Call Place a Call Using an Alternate Line You can choose to ...

Page 13: ...ne of the following From the Home screen select Contacts Press Menu Contacts 2 Choose a contact and select Call Call a Contact Using Speed Dial You can quickly call contacts from the wireless handset using speed dial Save the contact as a speed dial entry Procedure Do one of the following Press and hold the number key for your speed dial entry If programmed for speed dials press a function key for...

Page 14: ...lowing Select Call Press the Speakerphone button Answer an Incoming Call During a Call A tone plays when you receive an incoming call during an active call Procedure Do one of the following Select Call Press the Speakerphone button The first call goes on hold automatically Holding and Resuming Calls When you are in a call you can place an active audio call on hold and resume the call Hold a Call Y...

Page 15: ... a call on your wireless handset to another contact to enable someone else to take the call or to resume the call on another handset Procedure 1 During a call select Options Transfer 2 Enter a number or select a contact from a directory or the recent calls list 3 Select Call 4 Talk with your contact then select Options Transfer again to complete the transfer Blind Transfer a Call to a Contact Blin...

Page 16: ...re you want to park the call For example enter 6889 3 Select Park View Parked Call Details If your administrator has enabled enhanced call park you can view the details of all calls parked in any parking lot your wireless handset is configured to monitor Tip You can resume a parked call from the Parked Calls screen Procedure 1 Do one of the following Select Pick Up and then select Parked Calls Sel...

Page 17: ... don t want to be interrupted Procedure 1 On the wireless handset go to Menu Do Not Disturb 2 Select Enable Forwarding Calls You can enable call forwarding for any private lines registered on the wireless handset and you can choose to forward an incoming call to the handset You can t enable call forwarding or forward incoming calls on shared lines or lines registered on multiple phones Enable Call...

Page 18: ...ton may also sound an alarm when pressed or there may be a slight delay before the call is placed Check with your administrator for the exact feature configurations Procedure Press and hold the Emergency button for 5 seconds Cancel an Emergency Call or Alarm You can cancel an emergency call or an alarm if you accidentally press the button or if the call is no longer needed If configured by your sy...

Page 19: ...n hold 3 Enter a number or select a contact from a directory or the recent calls list 4 Go to Options Conference The two calls are joined into a conference call Join Calls to Create a Conference Call You can join one active call and one held call into a conference call Procedure 1 When you have an active call and a held call go to Options Conference 2 Select Select The phone joins the calls into a...

Page 20: ...The conference call ends and phone places the two participants on hold in two separate calls Conference Calls 19 ...

Page 21: ...t support shared lines Barge In You can barge in on an active call on another wireless handset on the shared line Procedure 1 During an active call select Lines 2 Choose the shared line that contains the active call 3 Go to Options Barge In Pick Up Held Calls When you place a call on hold on a shared line you can pick up and resume the call from your wireless handset Procedure 1 On the wireless ha...

Page 22: ... wireless handset accesses the message center and you can listen to new voicemail messages Placing Intercom Calls Intercom calls enable you to place a call to a contact that the contact s phone answers automatically as long as the contact isn t in an active call If the contact is in an active call the contact can choose to answer the intercom call or the phone answers the intercom call automatical...

Page 23: ...other contact during an active call Procedure 1 During a call go to Options Hold 2 Select New Call Intercom then choose the wireless handset you want to connect with 3 When you re done with your message select End 4 Resume the held call Accessing and Broadcasting Messages 22 ...

Page 24: ...cord of calls you missed Received callsAnswered Record of calls you received Dialed calls Record of calls you made or dialed Recent callsAll calls Mixed record of the calls you missed received and dialed View Call Entry Details You can view information for the call list entries on your phone Procedure 1 On the wireless handsets do one of the following Select Calls Select Menu Calls 2 Go to the des...

Page 25: ...set Procedure 1 Do one of the following From the Home screen select Contacts Press Menu Contacts 2 Select a contact then select Options 3 Select Speed Dial then choose an index number Contact Directory You can call view delete save or edit contact information for any contact in the contact directory Adding Contacts Add contacts by manually entering information directly into the contact directory o...

Page 26: ...act Details from a Call List You can append additional contact details from a call list to an existing contact in the directory Procedure 1 On the wireless handsets do one of the following Select Calls Select Menu Calls 2 Choose a contact and select Options 3 Select Append to contact then choose an existing contact 4 Choose a category for the number select Save and select Yes Edit a Contact in the...

Page 27: ... can delete any contact from the contact directory Procedure 1 Do one of the following From the Home screen select Contacts Press Menu Contacts 2 Choose a contact and select Options 3 Select Delete contact 4 Select Yes Call Lists and Directories 26 ...

Page 28: ...onnect up to four Bluetooth devices to the wireless handset Procedure 1 Enable Bluetooth a Go to Settings Bluetooth b Highlight Enable Bluetooth and press the Toggle softkey The Enable Bluetooth status changes to On 2 Select Search for Devices 3 Select your Bluetooth headset in the list of devices and select Pair Connect a Smartphone over Bluetooth You can connect a smartphone to your Poly Rove 40...

Page 29: ...he current device name then use the dialpad to enter a new device name 5 Select Save View Information for Paired Bluetooth Devices You can view the status name and MAC address for your paired bluetooth devices on the Poly Rove 40 wireless handset Procedure 1 Go to Settings Bluetooth 2 Select Paired Devices then select your Bluetooth device 3 Select Options Info Remove Bluetooth Devices You can rem...

Page 30: ...elect Menu Preferences 2 Select Time Date 3 Do one of the following Select Time Options and choose a time format Select Date Options and choose a date format 4 Select Save Set the Display Language The wireless handsets have a standard set of languages available that you can choose to set for the display Check with your system administrator to find out which languages your phone supports Procedure ...

Page 31: ...power saving mode after 60 seconds Procedure 1 Select Menu Preferences 2 Select Power save then select a time option from 5 seconds to 60 seconds 3 Select Back to return to the Home screen Set the Screen Saver Display You can choose which screen displays when the wireless handset is idle The screen saver automatically starts when your phone is idle for a specified amount of time You can stop the s...

Page 32: ...dio on the speakerphone and the earpiece Procedure During a call press the Speakerphone button Mute or Unmute the Microphone You can mute the microphone so other parties cannot hear you Procedure During a call press the Mute button to mute or unmute the microphone Function Keys There are four function keys on Poly Rove handsets that you can program for speed dials or shortcuts If enabled by your s...

Page 33: ...al then select a contact from the list 3 Select Back to return to the Home screen Reset a Function Key You can reset a function key to add a new function or remove a shortcut Procedure 1 Go to Menu Settings 2 Select Function keys then select a function key option 3 Select Toggle 4 Optional Select Back if you want to reset any other function keys 5 Select Back to return to the Home screen Disable a...

Page 34: ... All the available handset information displays Clean Your System Components When cleaning your DECT IP phone handsets base station or chargers be careful to not let any of the disinfecting solution seep into the phone or accessory To effectively clean your Poly Rove system components use the following items Cotton balls Cotton swabs 70 30 solution of isopropyl alcohol and water Caution Be careful...

Page 35: ...sert the handset battery The wireless handset restarts and restores connection with the base station Reset Wireless Handset Settings You can return the wireless handset to its default settings Contact your system administrator before resetting your handset Procedure 1 Select Menu Settings 2 Select Reset Settings then select Yes Maintaining Poly Rove DECT IP Phones 34 ...

Page 36: ...h If the handset has enough signal strength reboot the handset If the handset doesn t have enough signal strength move it to a different location with better reception or consider relocating the base station to give better coverage Check the Wireless Handset Signal Strength If you are experiencing signal issues with a wireless handset you can check the signal strength Good signal strength is 0 dBm...

Page 37: ...If the signal strength is 85 dBm to 0 dBm fair to good range and you still have signal issues restart the handset to see if that improves the signal Troubleshooting 36 ...

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