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USER GUIDE

6.2.2 | June 2020 | 3725-63715-013A

Polycom RealPresence Group Series

Getting Help

For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060

design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

Summary of Contents for Polycom RealPresence Group Series

Page 1: ...istering Poly Polycom products or services go to Polycom Support Plantronics Inc Poly formerly Plantronics and Polycom 345 Encinal Street Santa Cruz California 95060 2020 Plantronics Inc All rights re...

Page 2: ...Control Battery 9 Wake the System 9 Contacts 10 Contact Presence States 10 Browse the Directory 10 Search for Directory Contacts 11 Calling 12 Call by Entering a Name or Number 12 Call Frequently Use...

Page 3: ...e 22 Supported Content Resolutions and Refresh Rates 22 Polycom People Content IP 22 Download and Install Polycom People Content Technology 23 Share Content using People Content IP 23 Stop Sharing Con...

Page 4: ...meras 35 Select Cameras 35 Adjust Cameras 35 Switch Between Cameras 35 Allow the Far End System to Control Your Camera 35 Pin an Active Speaker 36 Enable Camera Tracking During a Call 36 Disable Camer...

Page 5: ...t The Poly Online Support Center is the entry point to online product service and solution support information including Video Tutorials Documents Software Knowledge Base Community Discussions Poly Un...

Page 6: ...inistrator to find out more about the options set for your system RealPresence Group System Power RealPresence Group Series systems have a power proximity sensor instead of a physical power button Ins...

Page 7: ...ights mean contact your administrator All test results are logged in the system memory When the test sequence completes with no severe errors the system starts normally Power Off a RealPresence Group...

Page 8: ...olume controlling the camera navigating screens and more RealPresence Group Series systems and Polycom EagleEye cameras and camera systems have infrared receivers that enable you to control the system...

Page 9: ...pan tilt the camera 8 Delete letters or numbers or go back to a previous screen 9 Display the Menu screen 10 Return to the Home screen 11 Place or answer a call or power on the system 12 End and reje...

Page 10: ...system Procedure 1 Pull the battery out of the end of the remote control 2 Insert the USB plug of the battery into a USB 2 0 port on your system 3 Wait until the status light on the battery turns gre...

Page 11: ...of contacts view contact presence states and call contacts from the directory For more information about this and other Microsoft and Polycom interoperability considerations refer to the Polycom Unifi...

Page 12: ...rectory entries to locate the desired contact Search for Directory Contacts You can perform a directory search to find contacts to call who are not in your Favorites or Contacts list Procedure 1 With...

Page 13: ...that are available when making audio video or conference calls Call by Entering a Name or Number You can place a call to contacts by entering a contact s name or number using a touch device or the re...

Page 14: ...umbers You can select a number to call from the Frequently Used list which include the list of most frequently used incoming and outgoing calls Procedure 1 From the Home screen select Place a Call 2 D...

Page 15: ...nabled by your system administrator you can place an audio only call from the system Procedure 1 From the Home screen select Place a Call 2 From the Place a Call screen Keypad use the remote to naviga...

Page 16: ...r remote control select Ignore or press Hold a Call In a point to point call you can place a call on hold and then answer an incoming call make an outgoing call or switch between two calls Procedure P...

Page 17: ...sites can participate in conference calls when using a bridge such as the RealPresence Collaboration Server 800s to host the conference call The number of sites allowed in the call is determined by t...

Page 18: ...resume the conference while an individual participant in the meeting is on hold Switch Between Calls in a Conference Call When you have a call on hold you can switch between the held and active calls...

Page 19: ...ter a meeting password to prevent unauthorized participants from joining conference calls hosted by your system Keep the following points in mind regarding meeting passwords Audio only endpoints are u...

Page 20: ...r Business 2015 conference calls View Scheduled Meetings If your RealPresence Group Series is configured to connect to the Microsoft Exchange Server you can view scheduled meetings on the Home screen...

Page 21: ...he People stream Note You cannot display copyright protected content such as that included on some DVDs Besides showing content you can also receive and control Microsoft content initiated with a cont...

Page 22: ...GA content input on RealPresence Group Series systems during active calls If this feature is not enabled 3 5 mm audio input is heard by both the near end and far end conference site participants durin...

Page 23: ...800 x 600 56 60 72 75 85 1024 x 768 60 70 75 85 1280 x 720 50 60 1280 x 768 60 1280 x 1024 60 75 1600 x 1200 60 1680 x 1050 60 1920 x 1080 60 1920 x 1200 60 Polycom People Content IP The People Conte...

Page 24: ...ent IP You can share content with the People Content IP application Before you share content download and install the People Content IP application from Polycom Support Procedure 1 Do one of the follo...

Page 25: ...sharing content Note General Microsoft feature restrictions apply Password enabled applications programs or files remain password enabled when using this feature For more information refer to Microso...

Page 26: ...Suite is enabled for a room system recording controls display on the room system and you can start pause and stop a recording from the room system Dial RealPresence Media Suite directly You can dial i...

Page 27: ...e Media Suite IP is 11 12 13 14 and the VRR number is 4096 dial 11 12 13 14 4096 If the RealPresence Media Suite E 164 prefix is 8888 and the VRR number is 4096 dial 88884096 For SIP calls use one of...

Page 28: ...unless the administrator for the RealPresence Media Suite has disabled the Start Recording Immediately option Procedure 1 Enter the IP H 323 or SIP address of the Media Suite The TVUI displays in the...

Page 29: ...how the speaker only Procedure Select to open the Quick Access menu then select Record Controls Start Pause a Recording using Onscreen Recording Controls You can pause a recording at any time during a...

Page 30: ...Group 700 system you can either record the speaker and content or record the speaker only using a connected laptop of tablet Your administrator determines the settings for this feature Procedure 1 Po...

Page 31: ...nnects the system automatically shows video in full screen view You can switch back to the Home screen during a call if for example you need to adjust a user setting and your system is configured to a...

Page 32: ...ons ceases and no Self View displays When your video is stopped in other environments a video pause image is sent to the far end Regardless of the environment stopping your video does not affect the s...

Page 33: ...ame time continuous presence is used If one site speaks uninterrupted for at least 15 seconds that site appears in full screen on the monitor Discussion Multiple sites are displayed in continuous pres...

Page 34: ...yout for the call Audio Adjustments You can control several audio settings on the system including adjusting the volume adding a headset and muting the microphone Adjust the Volume You can raise or lo...

Page 35: ...is connected you can hear and control call audio on your headset while the headset is connected to the system However you cannot use the USB headset audio controls to mute or change the volume on the...

Page 36: ...cameras and camera systems Note Before you can adjust the EagleEye Director or EagleEye Director II camera systems you must turn camera tracking off Procedure 1 Select either a near end or far end vi...

Page 37: ...nt you want to pin as the active speaker After you select an active speaker you can pan tilt and zoom in or out the participant s camera using the buttons on the remote control 3 To unpin an active sp...

Page 38: ...ra control information in mind when using self view When in a call near camera control pans and zooms the local camera without changing the layout When out of a call camera control changes the Self Vi...

Page 39: ...can however make outgoing calls Procedure 1 Navigate to Settings User Settings Meetings 2 Set Auto Answer Point to Point Video or Auto Answer Multipoint Video to Do Not Disturb Enable Answering Video...

Page 40: ...on your system the far end must support encryption or the call will not be completed Note To avoid security risks Polycom recommends that all participants communicate the state of their padlock icons...

Page 41: ...fely exchange in a conversation After a call begins the visual security classification indication of the call displays on all endpoint monitors in the call During a call you can override the security...

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