I hear a high-pitched noise when
wearing the headset.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
I cannot hear caller.
• Listening volume is too low. Press the volume up button on the
headset. and/or ensure that the volume setting on your computer
is set accurately.
• Your headset is not set as the default audio device. Use the audio
settings in your sound control panel/preferences to select your
headset as the default audio device.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
Callers cannot hear me.
• Headset is muted. Tap the mute button to unmute the
microphone.
• Headset microphone boom aligned incorrectly. Align the headset
boom with your mouth.
• Your headset is not set as the default Voice device. Use the audio
settings in your sound control panel/preferences to change the
input device.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
The sound in the headset is
distorted.
I can hear an echo in the headset.
• Lower the listen volume on your softphone until the distortion
disappears.
• Adjust volume on headset.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
When I use my headset with a
softphone, the headset call control
and mute buttons don't work.
• Make sure the softphone you are using is supported by viewing
www.plantronics.com/softphonecompatibility
• If required to enable headset control (answer/end and mute)
functionality, ensure you have Plantronics Hub for Windows/Mac
installed. See
• Your mobile device may not support call control functionality.
Check with device manufacturer.
The other headset I was using to
listen to music does not work any
more.
• Your headset will set itself as the default audio device in Windows.
Use the audio settings in your sound control panel/preferences to
change the audio device.
My phone is not finding my headset
during a call or while listening to
music.
• When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.
Troubleshooting
Headset
7
