15
ENGLISH
9. TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
The vacuum cleaner does not
turn on.
Battery not charged.
Charge the appliance.
Battery not inserted.
Insert the battery.
The brush does not work or
makes an unusual sound.
The brush is not attached
correctly.
Check and correctly connect
the brush.
Dirty or blocked brush.
Clean the interior of the brush
as described in the mainte-
nance paragraph.
Reduced vacuuming action.
Dust collection tank full.
Empty the dust collector
tank.
Dirty filters.
Proceed with filter cleaning.
Extension hose clogged.
Clean the extension hose.
Battery charger hot during
recharge phase.
This is normal.
--------------------
The battery charger is con-
nected but the appliance is
not charging.
The battery charger is not
connected correctly.
Ensure that the battery
charger is connected prop-
erly.
The battery charger or cable
is broken.
Contact a service centre.
Batteries flat.
Contact a service centre.
The battery charger is not
original model and its voltage
is incorrect.
Use the original battery
charger provided.
There is extra dust and debris
and it falls on the floor.
The dust collector tank has
been overfilled.
Empty and clean the tank, fil-
ters and brush.
The product turns off after
few seconds.
The hose, filters or brush may
be clogged.
Free and remove the obstruc-
tion, clean or replace the fil-
ters.
Should the problem persist or if it is not in the table, contact an Authorised Polti Service Cen-
tre (see www.polti.com for the up-to-date list) or Customer Care.
