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Telephone Helpline: 1300 225 960 (Australia)  

 


 

Troubleshooting 

If your POLAR appliance develops a fault, please check the following table before making a call 
to the helpline or your local POLAR retailer.  

 

Fault 

Probable Cause 

Required Action 

The appliance is not 

working 

The unit is not switched on 

Check the unit is plugged in correctly and 
switched on 

Plug and lead are damaged 

Call POLAR agent or qualified Technician 

Fuse in the plug has blown 

Replace the fuse 

Power supply 

Check power supply 

Internal wiring fault 

Call POLAR agent or qualified Technician 

The appliance is leaking 

water 

The appliance is not properly leveled 

Adjust the screw feet to level the appliance 

The drain is blocked 

Clear the drain 

Movement of water to the drain is 
Obstructed 

Clear the floor of the appliance 

The water container is damaged if water is 
leaking from back of container 

Call POLAR agent 

The appliance is 

unusually loud 

The appliance has not been installed in a 
level or stable position 

Check installation position and change if 
necessary 

Loose nut/screw 

Check and tighten all nuts and screws 

The appliance is not chilling 

Wrong program 

Change program – see controller manual 

The filter is blocked 

Clean filters 

Temperature of food is not being 

detected 

The food insert probe is broken 

Purchase a new food insert probe from your 
Distributor. Code: AE222 

Food has freezer burns after 

removing from unit 

The cycle is not the correct one to be using 
for the type of food 

Change cycle from hard freeze to soft freeze 
(see page no. 4) 

The appliance is beeping and there 

is a message appearing on the 

operating panel 

There is a problem with the unit being 
indicated by the control alarm signal 

See table below 

Operating Panel Message 

Meaning 

Required Action 

“EE” 

Data or memory failure 

Call POLAR agent or qualified technician 

“rPF” 

Thermostat Probe failure 

Call POLAR agent or qualified technician  

“EPF” 

Evaporator Probe failure 

Call POLAR agent or qualified technician  

“i1P” 
“i2P” 
“i3P” 

Insert probe 1, 2, 3, failure 

Ensure insert probe has not become 
disconnected from the socket. 

“rtC” 

Clock data lost  

Reset date and time (see page no.5) 

“rtF” 

Clock failure  

Reset date and time  (see page no.5) 

“HA” 

Maximum temperature alarm 

Alarm will automatically stop as soon as the 
thermostat values returns to normal values 

“LA” 

Minimum temperature alarm 

Alarm will automatically stop as soon as the 
thermostat values returns to normal values 

“FF” 

Fast freezing interrupted by short                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
power failure  

Call POLAR agent or qualified technician 

“PFA” 

Fast freezing interrupted by long power 
failure  

Freezing cycle will restart from the current 
phase. 

“OCF” 

Maximum cycle time has been exceeded 

Product will continue to operate. Press any 
key to deactivate alarm. 

“EA” 

External alarm  

Call POLAR agent or qualified technician  

“CA” 

Serious external alarm 

Call POLAR agent or qualified technician  

“dA” 

Door open alarm 

Ensure door is closed fully 

Summary of Contents for DN492-A

Page 1: ...Telephone Helpline 1300 225 960 Australia 1 Blast Chiller Freezer Instruction Manual Model DN492 A DN494 A ...

Page 2: ... off and disconnect the power supply to the unit before cleaning Keep all packaging away from children Dispose of the packaging in accordance with the regulations of local authorities The appliance is not to be used by children or persons with reduced physical sensory or mental capabilities or lack of experience or knowledge unless they have been given supervision or instruction If the power cord ...

Page 3: ...rials such as plastic or polystyrene containers will act as an insulator and extend blast chilling times Sufficient space must be left between products in order to guarantee a sufficient flow of cold air Ensure product is not in contact with the internal walls of the unit and leave sufficient gaps between trays Never obstruct the inlet of the evaporator fans Products that are more difficult to chi...

Page 4: ... patisseries and vegetables 1 After switching on the unit icons and will flash 2 Press and release the button Icon will remain on 3 To start the cycle press and release the button Cycle 3 hard chilling for general purpose foods e g meat pies and lasagne 1 After switching on the unit icons and will flash 2 Press the button Icons and will turn on indicating that hard chilling and hard freezing can b...

Page 5: ...finished the unit will beep to indicate the food has reached its desired temperature Manual Defrost Assure that no cycle is active and that the hold mode function is not running Hold and press the UP key for few seconds Note The defrost will not be done if the temperature detected by the evaporator probe is higher than the stop defrost temperature parameter Locking the Keyboard To lock unlock the ...

Page 6: ... cleaning Clean the condenser periodically As the fins of the condenser are very sharp always wear protective gloves for the next phases Use protective masks and glasses in the presence of dust Whenever the condenser has a deposit of dust in correspondence with the fins this can be removed using a suction device or with a brush applied using a vertical movement along the direction of the fins No o...

Page 7: ...de AE222 Food has freezer burns after removing from unit The cycle is not the correct one to be using for the type of food Change cycle from hard freeze to soft freeze see page no 4 The appliance is beeping and there is a message appearing on the operating panel There is a problem with the unit being indicated by the control alarm signal See table below Operating Panel Message Meaning Required Act...

Page 8: ...for further details on http www polar refrigerator com Model Voltage Power Current Capacity Weight Kg Max Ambient Temp o C Chill Rate Freeze Rate o C DN492 A 230v 50Hz 770W 3 5A 3 x GN1 1 104 43 90 min 12kg 240 min 8kg DN494 A 230v 50Hz 1300W 6 5A 10 x GN1 1 185 43 90 min 40kg 240 min 28kg ...

Page 9: ...prevent possible harm to human health and or the environment the product must be disposed of in an approved and environmentally safe recycling process For further information on how to dispose of this product correctly contact the product supplier or the local authority responsible for waste disposal in your area POLAR parts have undergone strict product testing in order to comply with regulatory ...

Page 10: ...Requirements for Low Voltage Electrical Equipment Standards AS NZS CISPR 14 1 2010 AS NZS 60335 2 89 2010 Producer Name POLAR Producer Address 15 Badgally Road Campbelltown NSW 2560 I the undersigned hereby declare that the equipment specified above conforms to the above Legislation and Standard s Date 21 05 13 Signature Full Name Richard Cromwell Position Commercial Director ...

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Page 12: ...DN492 A_DN494 A_v2 ...

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