background image

OK again to confirm the restart. You can also restart your watch by pressing and holding 
the OK button for 10 seconds. 

3.

 

Unpair your watch with the phone, and pair it again:  

1.

 

On your phone remove your watch from the list of paired Bluetooth devices as 
follows: 
Go to 

Settings

 > 

Bluetooth

, choose your watch and 

Forget this Device

2.

 

On your watch go to 

Settings

 > 

General settings

 > 

Pair and sync

 > 

Paired 

devices

. Choose your phone. 

Remove pairing?

 is displayed. Confirm by pressing 

OK. 

3.

 

Pair your watch

 again with the Flow app. 

NOTE:

 Do NOT use your phone’s 

Bluetooth menu to pair the watch. 

4.

 

Turn Flight mode on and off in your watch: 

Settings

 > 

General settings

 > 

Flight mode

5.

 

Re-install Polar Flow app on your phone:  

1.

 

On your phone, go to 

Settings

 > 

Bluetooth

 and make sure Bluetooth is set 

ON

Remove your watch from the list of paired Bluetooth devices. 

2.

 

Turn off Bluetooth on your phone. 

3.

 

Sign out from the Flow app and uninstall it from your phone. 

4.

 

Restart your phone. 

5.

 

Turn Bluetooth back on in your phone. 

6.

 

Install Flow app again from Google Play and sign in with your Flow account. 

7.

 

Pair your watch

 again with the Flow app. 

NOTE:

 Do NOT use your phone’s 

Bluetooth menu to pair the watch. 

6.

 

If the connection still doesn't work, 

sync your watch with FlowSync

If you're prompted 

to update your Vantage M/Vantage V firmaware, accept the firmware update. 

7.

 

Perform a factory reset

 to your watch. On your phone, check the list of paired Bluetooth 

devices and remove your watch from the list if it's there. Then, 

set up your watch

 again. 

Make sure your computer recognizes your watch correctly

 

Windows 10:

   

 

Open the 

Settings

 menu by going to the Start menu and clicking the settings icon (above 

the Power button). Open the 

Devices

 option and then click on the 

Connected 

devices

/

Bluetooth & other devices option

 

Plug your watch into the charging cable and the cable into your computer. Your watch 
should be shown as 

USB Serial Device

 under 

Other devices

macOS:

 

 

Click 

Apple menu

 > 

About This Mac

 > 

More Info

 > 

System Report

 > 

Hardware

 > 

USB

. Plug your watch into the charging cable and the cable into your computer. Does the 

list update? Your watch should be shown on the list. 

 

If your watch is not shown on the list and/or the synchronization does not start, please 
reset the device. 

Enable Javascript and cookies in your browser

 

Reviews: