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For fastest service, contact or return your SENSORO ALPHA/
ALPHA+ to the place of purchase. If you wish to return the
unit for replacement or repair to PNI Corporation, please
follow the following procedures:
1. Products returned to PNI must be pre-authorized by PNI
with an RMA (return material authorization) number
marked on the outside of the package. Obtain an RMA
number by contacting PNI Corporation:
• By phone: 1 (888) 422-6672 (toll-free in the U.S. only)
or at (707) 566-2260
• By fax: (707) 566-2261
• By e-mail: [email protected]
2. Provide a proof of purchase, such as a mechanical
reproduction or carbon copy of a sales receipt. If you
send your original receipt, it cannot be returned. Proof
of purchase must show printed date of purchase, model
number, and place of purchase. Once you have acquired an
RMA number, pack the unit securely to prevent damage
in transit. If possible, use the original packing material
and box. Be sure to send the entire product.
3. Ship prepaid and insured by way of a traceable carrier such
as United Parcel Service (UPS), Roadway Parcel Service
(RPS), or First Class Mail to avoid loss in transit.
SERVICE AND REPLACEMENT
