Plustek IPCam P1100 User Manual Download Page 70

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Solution:

This error may occur from the incorrect ActiveX Viewer settings or the absence
of an ActiveX control.
1. First make sure that the ActiveX Viewer settings are correct.

The

Notice

on the login page shows you how to configure your browser to

enable the ActiveX control download (See the picture below). You may
also refer to the

ActiveX Viewer

topic for detailed setting instructions.

Summary of Contents for IPCam P1100

Page 1: ...Setup Configuration Technical Guides ...

Page 2: ...ome countries of states such as the surreptitious recording of audio and or video communications for certain purposes If you have any question about whether a proposed use of your products is lawful you should consult a local legal authority before proceeding The product is designed and produced to achieve sustainable environmental improvement We strive to produce products in compliance with globa...

Page 3: ...irements 5 Box Contents 6 Overview 7 Chapter I Setup the Network Camera 9 Test the Network Camera 9 Mount the Network Camera 10 The Mounting Plate 10 Mounting to Plain Ceiling 11 Mounting to Suspended Ceiling 13 Connect the Network Camera 14 Method I Connect to Your PC Directly 14 Method II Connect to an Organization s Network 15 i Method III Connect Directly to the Internet 16 ...

Page 4: ...rk Camera Search Tool Application 23 Method II IE Address Bar 25 Plustek Network Camera Configuration Center 28 How to Configure the Network Camera 29 LiveView 30 Image Settings 36 Network 38 Server 39 Administration 41 EventTrigger 42 CaptureView 45 Update 46 Chapter III Technical Guides 49 LED Indicator 49 Network Camera Search Tool Application 49 ii ...

Page 5: ...erface 58 Reset the Network Camera 61 Appendix A Troubleshooting 62 Setup and Installation 62 Views and Operations 64 More Assistance 69 Appendix B Glossary 71 Appendix C Specification 77 Appendix D Customer Service and Warranty 79 Statement of Limited Warranty 80 FCC Radio Frequency Statement 82 Contacting Plustek 83 iii ...

Page 6: ...t the case we suggest you learn more about Microsoft Windows by referring to your Microsoft Windows manual before using your network camera The Introduction section of this manual provides an outline of this manual and describes the minimum system requirements the main features and box contents Before you start installing your network camera check the box contents to make sure all parts are includ...

Page 7: ...ough Appendix A Troubleshooting Appendix B covers the glossary that may help you to know more about the network and network devices Appendix C contains the Specifications of the network camera you purchased Appendix D contains our limited warranty agreement and FCC statement Conventions of This Guide XXX Represents commands or contents on your computer screen Bold Represents important notes A Note...

Page 8: ... condensation you are recommended to follow the procedure a Seal this device in a plastic bag for it to adapt to room conditions b Wait for 1 2 hours before removing this device from the bag 2 Do use the AC adapter that comes with this device Use of other AC adapter may lead to malfunction heat up electrical shock fire or injury 3 Keep the space around the AC adapter clear in case you need to quic...

Page 9: ...Real time remote monitoring Unlimited time and region you are allowed to log in the network camera if you may access the Internet thus it s possible for you to monitor your property estate and even your kid in the kindergarten by simply opening the Plustek Network Camera Configuration center External I O Interface provides an intelligent way to watch your properties With an external sensor device ...

Page 10: ...ional XP Home Edition or XP Professional Vista CPU Intel Pentium III 300 MHz processor or above Network Protocol TCP IP Network protocol installed PPPoE DHCP Static IP DDNS SMTP FTP NTP Web Browser Internet Explorer 6 0 or later2 Ethernet Interface 10 100 Mbps Ethernet Card and Category 5 cables for network connections3 Others CD ROM DVD Drive Video card that supports 16 bit color or greater 800 M...

Page 11: ...mera 2 Mounting Bracket 3 Mounting Plate 4 AC Adapter 5 Ethernet cable Category 5 cable 6 4 Save the box and packing materials in case you need to transport this network camera in the future The product packaging can be recycled ...

Page 12: ...gs 9 Lens Focus Adjusting Fixture 10 Setup Application CD ROM 11 Ethernet Extension Port 12 User s Guide Overview 1 Mounting Index 6 Ethernet Port 2 Microphone 7 External I O Interface 3 Lens 8 DC IN Jack 4 Lens Cover 9 Mounting Holes 7 ...

Page 13: ...5 LED Indicator 8 ...

Page 14: ...you start to use the network camera please test the network camera by following the steps described as below 1 Connect the AC adapter to the DC IN Jack of the network camera and plug the AC adapter into a standard wall outlet 2 Insert the RJ 45 connector into the Ethernet port of the network camera and connect the Ethernet cable to the PC s Ethernet port 3 If the LED indicator keeps flashing the n...

Page 15: ...arch Tool application in the CD ROM 6 When the network camera lists in the Network Camera Search Tool window your network camera works properly Mount the Network Camera The Mounting Plate A The three small holes are for mounting the network camera with mounting bracket onto plain ceiling or suspended ceiling B The four small holes are for mounting the network camera without mounting bracket onto s...

Page 16: ...tic plugs into the holes Note that the size of the holes in the ceiling should be smaller than that of the plastic plugs 3 Fix the mounting bracket with screws You may adjust the direction of the mounting bracket after slightly loosing the screws 4 Pass the Ethernet cable and AC adaptor through the holes into the mounting bracket and connect them to the network camera respectively 11 ...

Page 17: ...ounting bracket Make sure the mounting index on the network camera and mounting bracket flush with each other 6 Fasten the network camera with the smallest screws provided with the package 7 The network camera is mounted on the surface 12 ...

Page 18: ... panel 2 Place the mounting plate on the inner side of the panel and mark down the holes you are to drill Set A holes are for mounting the network camera with mounting bracket and Set B holes are for mounting without mounting bracket 3 Drill Set A or Set B holes and a larger hole on the panel The larger hole is for passing through the cables 4 Place the mounting plate onto the inner side of the pa...

Page 19: ...nting bracket please jump to step 7 7 Press the mounting bracket to the ceiling panel and fix with screws as indicated in the Figure A 8 Install the panel with mounted network camera to the position on the ceiling Connect the Network Camera The network camera can be used in both Intranet and Internet You may adopt either of the following approaches accordingly Method I Connect to Your PC Directly ...

Page 20: ...formation about the LED indicator please refer to LED indicator section Method II Connect to an Organization s Network Usually an organization s network is connected to Internet via Ethernet switching hub If you are to connect the network camera to a company network or a community network please follow the steps 1 Insert the RJ 45 connector into the Ethernet port of the network camera 2 Connect th...

Page 21: ...onsult your network administrator or ISP For more information about the LED indicator please refer to LED indicator section Method III Connect Directly to the Internet If you are to connect your network camera to Internet via Cable Modem or xDSL please follow the steps 1 Insert the RJ 45 connector into the Ethernet port of the network camera 2 Connect the Ethernet cable to Cable Modem or xDSL 3 Co...

Page 22: ...efer to LED indicator section Adjust the Lens You can adjust the lens tilt angle by following the steps described as below 1 Unload the lens cover by using a gentle force to rotate counter clockwise 2 Loosen the screws at both sides of the lens module and adjust the lens tilt angle by moving the lower side of the lens module upwards or downwards 17 ...

Page 23: ...3 Tighten the screws when you complete the lens tilt angle adjustment 4 Load the specially designed lens focus adjusting fixture onto the base and adjust the lens focus manually if necessary 18 ...

Page 24: ... of refrangibility on the images you are recommended to use the fixture to adjust the lens focus manually 5 Unload the fixture after completing the lens focus adjustment 6 Reload the lens cover by inserting the tab on the bottom of the lens cover into the sliding groove and rotate clockwise all the way to the end of the sliding rail Note that the position of the lens window should be aligned with ...

Page 25: ...ew the following usage and maintenance tips This device is intended for indoor use only The AC adapter AV cable or Ethernet cable need to be proved waterproofing if for outdoor use Gently wipe away sand or dust accumulated on the surface of the lens with professional lens cleaner Regularly check the device and make sure it is settled in a safe condition Keep the device away from any risky place wi...

Page 26: ...also allows you to control over the network camera in an all around way ActiveX Viewer When you log in your network camera for the first time please configure the ActiveX Viewer before logging in 1 Start up the Internet Explorer and click Tools to choose Internet Options from the drop down menu 2 Click Security tab in the Internet Options window 3 Click Custom Level button to open the Security Set...

Page 27: ...t marked as safe Run ActiveX controls and plug ins and Script ActiveX controls marked safe for scripting 6 Click OK to accept the changes 7 A warning message prompts out for your confirmation Click Yes to apply the changed security settings Information When you are using the network camera in a corporation environment you may need to consult your network administrator or ISP 22 ...

Page 28: ...sert the CD ROM into the CD ROM drive of your PC 2 Double click on the Plustek_CAM_Search_Tool exe file 3 The Network Camera Search Tool window opens Information Please refer to the Network Camera Search Tool Application and IP Configuration Information section for more information of configuration 4 Select and double click on the network camera you are to use 5 The System Login page displays in I...

Page 29: ...re the default username and password for your first login of the network camera as Administrator Please change the default username and password as soon as possible To change the username or password please refer to the section Administration 7 Click Submit to send the identification information for recognition Attention After you have made proper ActiveX Viewer configuration you may encounter the...

Page 30: ...authorization required or Digital Signature required Please ignore it and click on Continue Anyway to install without any misgiving at your network camera functioning Method II IE Address Bar When you connect the network camera to the Internet with static IP address you may log in the network camera by directly entering the IP address in the IE Address Bar 25 ...

Page 31: ...k Camera from Dynamic Domain Name System section for more instructions If the network camera is connected to your PC directly you need to use a unique IP address by simply revising the last number of your PC IP address as the IP address of the network camera Afterwards you may log in by entering the new IP address in IE address bar 1 Start up the Internet Explorer and enter the IP address of the n...

Page 32: ...username and password for your first login of the network camera as Administrator Please change the default username and password as soon as possible To change the username or password please refer to the section Administration 4 Click Submit to send the identification information for recognition After you have made proper ActiveX Viewer configuration you may encounter the Internet Explorer Securi...

Page 33: ...ontain information about Windows Logo authorization required or Digital Signature required Please ignore it and click on Continue Anyway to install without any misgiving at your network camera functioning Plustek Network Camera Configuration Center Plustek Network Camera center will be displayed after the network camera accepts your login request 28 ...

Page 34: ... next section How to configure the Network Camera Viewer The images delivered by the network camera will be shown in the viewer Settings you have changed in those menus will be applied to produce live view in the viewer How to Configure the Network Camera You may configure the network camera by adjusting the settings available in those menus to meet your monitoring needs 29 ...

Page 35: ...ction for details LiveView How to Take a Snapshot 1 Click the Snapshot button to capture the image shown in current viewer 2 The captured picture is saved to the specified file path Information For 98 ME 2000 XP c tmp webcam For Vista c users public tmp webcam 30 3 Check the image s that you have captured by clicking CaptureView menu ...

Page 36: ...The Image Ctrl window opens 4 Adjust the image attributes in the Image Ctrl window Any changes of the attributes will be applied to the images immediately and therefore you can check the effect and make further adjustment accordingly 5 Click OK button to confirm the settings or RESET button to restore default settings 31 ...

Page 37: ... Film 1 Put the cursor within the viewer 2 Right click and select record option from the pop up menu 3 The Video Recorder window opens 4 Select suitable Frame rate and enter the file path and file name in the Save as section 5 Click START button to start the recording process 6 Click STOP button to stop the recording process 7 The recorded film will be saved as avi format which can be played by Wi...

Page 38: ...2 Right click and select zoom option from the pop up menu 3 Drag the cursor to select a part you need to enlarge The selected part will be enlarged and displayed in the viewer 4 To resize the enlarged image right click the image and select zoom option again 33 ...

Page 39: ...t to motion_detec option from the pop up menu 4 Select MD1 to define the area that triggers Motion 1 or MD2 for Motion 2 Information The defined area won t take effect until you enable the Motion Detection function Please refer to EventTrigger section of this guide 5 Drag the cursor within the viewer to draw a desired frame 6 A colorized frame appears The red frame is to define the area that MD1 w...

Page 40: ...the value the higher the sensitivity Information The defined area won t take effect until you enable the Motion Detection function Please refer to EventTrigger section of this guide Afterwards you may check the image s triggered by the MD function in CaptureView page 35 ...

Page 41: ...ality in the viewer or screens you captured Clarity Preference is for showing best clarity but with slower speed Standard can meet most monitoring needs by providing optimal displaying of images Motion Preference provides faster speed for displaying motion 36 Anti Flicker Anti Flicker is a function designed to offset the interference of our lighting system Please consult your electricity supplier ...

Page 42: ...an upside down effect of the images Language You can select the language of the operation interfaces After you select the language you want please click Refresh button in the IE to get the normal display of the interface in the new language How to Adjust the Image settings 1 Adjust the attributes in the Image Settings page 2 Click Submit to apply the changes 3 Click LiveView menu to check the chan...

Page 43: ...our ISP this option allows you to log in by directly typing the static IP address in the IE address bar DHCP By checking this option your network camera is assigned with any idle IP address in your organization s network In this way you may log in by running Network Camera Search Tool application PPPOE This option enables the network camera auto dial up to the Internet 38 ...

Page 44: ...ll always show as encrypted 7 characters 3 Type 168 95 1 1 in the DNS Server section 4 Adjust the settings in Date Time 5 Click Submit button to apply changes Server 1 In the Mail Server section enter the IP Host Sender Receiver Account ID and Password that you authorize the system to send images 2 In the FTP Server section enter the IP Host Port Account ID Upload Path and Password that you author...

Page 45: ...password should be between 3 and 16 characters and the Password will always show as encrypted 7 characters Please refer to the Use the Network Camera from Dynamic Domain Name System section for more information 4 Adjust the settings in NTP Server 5 Type 80 as HTTP Server port 6 Click Submit to apply the changes or Cancel to abort the setting Information If you have any question about the definitio...

Page 46: ...fferent levels of controlling over the network camera Please refer to the following table for authorized functions Authorized Functions Administrator General User LiveView ImageSet Χ Network Χ Server Χ Administration Χ EventTrigger Χ CaptureView Χ Update Χ 41 ...

Page 47: ...count 3 To change the Administrator s password just enter your current Username and Old Password and then define your New Password by typing twice in respective sections 4 Click Submit to apply the changes you have made Or click Cancel to abort the setting Attention The lengths of the Username and Password should be between 3 and 16 characters and the Password will always show as encrypted 7 chara...

Page 48: ...1 is selected a red square frame appears within the viewer When Motion Detection 2 is selected a green square frame appears within the viewer If you have connected any external sensor or device to the network camera output enables the network camera to send alarm signal to the external sensor or device Please refer to External I O Interface section Manual Trigger is equal to the function of the op...

Page 49: ...and the photo will be saved to C tmp webcam For the trigger button in the liveview website the pictures will be snaped during the transfer from On to Off and they will be saved to C tmp webmd 8 Check Activate output port option in When Triggered section 9 When you check actinact for the output 1 in the output buttons section the output 1 button will be displayed in the liveview website Then you ca...

Page 50: ...ured Image 1 Double click on the image you are to view 2 The image will be displayed in the Internet Explorer browser or an image application 3 Click the buttons First Previous Next and Last to check more thumbnails if necessary 45 ...

Page 51: ...re allowed to update the network camera by loading the updated firmware to the CPU of your network camera To update the network camera please follow the steps 1 Click Restart button and the network camera will restart after 15 seconds 2 Click Default button and the network camera will restart after 15 seconds 3 Click Back Up button and all performing parameters will be saved to a bin file down loa...

Page 52: ...g the firmware 12 Start up the Internet Explorer and click Tools to choose Internet Options from the drop down menu 13 Click Settings button in the General tab and View Objects button to delete the file named CSQ Objects Updated CSQ Objects file will be generated automatically after the initialization of the network camera Information For Window Vista OS Start up the Internet Explorer and click to...

Page 53: ...13 Log in the network camera from Network Camera Search Tool application or IE address bar to check the updating results 48 ...

Page 54: ...nation in Appendix B Glossary of this guide LED Indicator The green Power LED indicator indicates the status of the network camera as described below LED Status Flashing The network camera is successfully set up ready for work Off The network camera is off because of unsuccessful setup Network Camera Search Tool Application Network Camera Search Tool is an application that can detect the network c...

Page 55: ...e selected network camera in Camera Name section 2 Type the right IP address of the network camera if you have Static checked If you have PPPOE or DHCP checked please jump to Step 5 Information The network camera should have the same IP configuration information of your PC except IP address Please refer to IP Configuration Information section to get the right subnet mask and gateway of your PC 3 T...

Page 56: ...sories Command Prompt and open the Command Prompt window 2 Type in ipconfig after C 3 Write down the information including IP Address Subnet Mask Gateway for IP configuration of the Network camera Information When you connect the network camera to your PC directly or your community network the PC IP configuration information is for your reference to revise the last number and specify a unique IP a...

Page 57: ...ss When you need to use the network camera in such a network you need to configure the network camera before connection You may follow the steps described below 1 Connect the network camera to the network via Ethernet switching hub 2 Run the Network Camera Search Tool application by double clicking the Plustek_CAM_Search_Tool exe in your CD ROM The network camera that you connected to your network...

Page 58: ...the last number of your PC IP address to create a new unique IP address for the network camera type 80 in Http Port option and click the Submit button to apply the changes If you choose PPPOE please enter the Account and Password provided by DSL and click Submit to apply the changes You may skip Step 5 in this case 53 ...

Page 59: ...teway of your PC 4 Click Update button in the Network Camera Search Tool window to update the information in the left pane of the window and double click the network camera to log in as administrator 5 Click Network menu to open the Network Settings page check PPPOE option and enter the PPPOE Account ID and Password Afterwards click the Submit button to save the changes you have made in this page ...

Page 60: ...ent IP address you have got in step 6 to a specified host name Remember your Host Name Account ID and password 8 Click Server menu in the Plustek Network Camera Configuration center and put the DDNS Account ID and Password in the DDNS Server section of the window Click Submit button to save all changes you have made in this page 9 You may log in by simply typing the Host Name in the IE address bar...

Page 61: ...ork the proxy server may prevent you to access the network camera Please consult your network administrator or ISP for any details on disusing proxy server in your corporate environment You may follow the following steps to disuse the proxy server 1 Start up the Internet Explorer and click Tools to choose Internet Options from the drop down menu 2 Click LAN Settings button in the Connections tab 5...

Page 62: ...14 You may uncheck the Use a proxy server option and click the OK button in the window Or click the Advanced button in the LAN Settings window and follow Step a and Step b 57 ...

Page 63: ... network camera External I O Interface The external I O interface provides a solution to integrate the network camera with external sensor or device as an EventTrigger Connection of an external sensor or device may activate the alarm feature in the Plustek Network Camera Configuration center The external sensor or device is not included in the package you need to purchase them if you need to use t...

Page 64: ...ed ray sensor Those signals can activate the GPIO function Please refer to EventTrigger section for more settings 2 GND 3 External Device Control Output 4 DC Power Output Terminal DC Power Output Terminal sends the electric current to activate the external devices e g light buzzer It is an open collector circuit and the maximum drawing in current is DC 12V 100mA 59 ...

Page 65: ...twork camera may result if a device is connected to the external I O that exceeds its electrical capability The low voltage current circuits and high voltage current circuits are in the network camera circuit Incorrect wiring could damage network camera 60 ...

Page 66: ...ed to your network and follow the steps 1 Unload the lens cover by gently rotating counter clockwise 2 Insert the reset pin into the reset hole on the base of the network camera 3 Stab the reset button with the pin for 5 seconds 4 All settings are reset to their factory default settings Attention You will lose your previous password protection Please set a new password in the Administration window...

Page 67: ...y network IP But a website offering the details shows 82 20 2 60 When I type this into my browser it takes me to my router setup Solution 1 If you are using IP sharing PPPOE to connect to Internet please find out the IP address of your network camera with Network Camera Search Tool 2 Enter your IP sharing device and import the IP Address of your network camera to DMZ As to how to access your IP sh...

Page 68: ...re that they are in the same segment 2 Make sure that the Proxy option is NOT checked in the IE Tools dialog Please refer to the picture below Please don t set proxy Symptom 63 I could access the camera perfectly in my LAN and view video The problem is when I try to access it behind a router the first page comes up very slowly and allows me to enter username and password then nothing no error noth...

Page 69: ...n the user must configure the local cameras so that they use the same port number as the external port number This is found under Plustek Network Camera Center Network Settings in the camera configuration menu Once changed it is not possible to access the cameras using the default HTTP port and the user will always be required to use the new port number as in the table below WAN IP Port Local IP L...

Page 70: ...n ActiveX control 1 First make sure that the ActiveX Viewer settings are correct The Notice on the login page shows you how to configure your browser to enable the ActiveX control download See the picture below You may also refer to the ActiveX Viewer topic for detailed setting instructions 65 ...

Page 71: ...e click Install to install the ActiveX control without any misgiving at your camera functions Due to the program versions you use this prompt may also contain information about Windows Logo authorization required or Digital Signature required Please ignore it and click on Continue Anyway to install without any misgiving at your network camera functioning 66 ...

Page 72: ... file Solution Our firmware doesn t support user adjustment on the MTU size Symptom Can you tell me the location of the jpg image directory and video records Solution Find the camera installation disk on your computer default in C and you can see the images in the folders below 1 For 98 ME 2000 XP C tmp webmd motion detection C tmp webcam web captures C tmp webcam video records 2 For Vista C users...

Page 73: ...laws of his or her state We disclaim any liability whatsoever for any end user use of our product which fails to comply applicable state local or federal laws Symptom For my network camera everything seems to work well after the initial setup However I launch the ActiveView application and try to add the camera to the list the application locked up and I have to end the task in order to use my com...

Page 74: ...m the dropdown list 3 Type in the Username and Password 4 Click the Connect button to connect the camera Note On Vista OS you need run it as the Administrator identity More Assistance If you can t find the information you want in here you can log in our website to look for more information or technical support 69 ...

Page 75: ...Information When you re looking for technical support please have your Network Camera information ready in order to have an accurate and efficient feedback 70 ...

Page 76: ...ines to homes and businesses Unlike regular dialup phone service ADSL provides an always on line connection ActiveX controls An ActiveX control is a component program object that can be re used by many application programs within a computer or among computers in a network The technology for creating ActiveX controls is part of Microsoft s overall ActiveX set of technologies chief of which is the C...

Page 77: ...tween computers on the Internet FTP is commonly used to download and upload files the formats includes txt exe pdf doc mp3 zip rar and ect between two computers When uploading or downloading one computer can be regarded as FTP sever the other is client terminal Gateway A gateway is a network point that acts as an entrance to another network In a network for an enterprise a computer server acts as ...

Page 78: ...nternet Message Access Protocol IMAP IMAP provides the user more capabilities for retaining e mail on the server and for organizing it in folders on the server IMAP can be thought of as a remote file server MAC address In a local area network LAN or other network the MAC Media Access Control address is your computer s unique hardware number On an Ethernet LAN it s the same as your Ethernet address...

Page 79: ...al with the receiving of email and SMTP is a protocol for simply transferring email across the Internet Port number In programming a port noun is a logical connection place and specifically using the Internet s protocol TCP IP the way a client program specifies a particular server program on a computer in a network For the HTTP service port 80 is defined as a default and it does not have to be spe...

Page 80: ...s at the receiving end it is usually used with one of two other protocols POP3 or IMAP that let the user save messages in a server mailbox and download them periodically from the server In other words users typically use a program that uses SMTP for sending e mail and either POP3 or IMAP for receiving e mail Subnet Mask Once a packet has arrived at an organization s gateway or connection point wit...

Page 81: ...e short form of Wired Equivalent Privacy It is a security protocol for wireless local area networks WLANs defined in the 802 11b standard With less secure physical structure than LAN WLANs are more vulnerable to tampering WEP is to provide security by encrypting data over radio waves from one end point to another 76 ...

Page 82: ...ch Color Image Sensor Lens angle of View 94 Pan Fix Manual control Tilt Fix Manual control Lens Shutter Speed no Protocol PPPoE DHCP Static IP DDNS SMTP FTP NTP IP Connection Interface RJ45 Audio With a radius of 2 meters 6 56 feet Privacy Mask Available Motion Alarm Available Normal recording Available External Storage Media Available Video Output Available Features Mail Notification Available Po...

Page 83: ... 30 fps Focus 3M Image Sensor inch Color Image Sensor Lens angle of View 54 Pan Fix Manual control Tilt Fix Manual control Lens Shutter Speed no Protocol PPPoE DHCP Static IP DDNS SMTP FTP NTP IP Connection Interface RJ45 Audio Not Available Privacy Mask Available Motion Alarm Available Normal recording Available External Storage Media Available Video Output Available Features Mail Notification Av...

Page 84: ...rking hours as shown below Europe 9 00 a m 5 30 p m CET Other Countries or Areas 9 00 a m 6 00 p m Taiwan Time To avoid delays please have the following information available before calling Network camera name and model number Network camera serial number Located at the bottom of the network camera A detailed description of the problem Your computer manufacturer and its model number The speed of y...

Page 85: ...orking order and will conform to its functional descriptions in the documentation provided Upon provision of proof of purchase replacement parts assume the remaining warranty of the parts they replace Before presenting this product for warranty service you must remove all programmes data and removable storage media Products returned without guides and software will be replaced without guides and s...

Page 86: ...n implied warranty lasts so the above limitation may not apply Under no circumstances are we liable for any of the following 1 Third party claims against you for losses or damages 2 Loss of or damage to your records or data or 3 Economic consequential damages including lost profits or savings or incidental damages even if we are informed of their possibility Some jurisdictions do not allow the exc...

Page 87: ...by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that which the receiver is connected Shielded interconnect cables and shielded power cord which are ...

Page 88: ...office Plustek Technology Inc 17517 Fabrica Way Suite B Cerritos CA 90703 Tel 714 670 7713 Fax 714 670 7756 E mail supportusa plustek com Worldwide except Europe North America Plustek Inc 13F 1 No 3 Building F Yuan Qu Street 115 Nankang Taipei Taiwan Tel 886 2 2655 7866 Fax 886 2 2655 7833 Website www plustek com Visit our website http www plustek com support support htm for more customer service ...

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