Section 6. Maintenance and Troubleshooting
PX-Q840U/ PX-806SA Installation and Users Manual
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Troubleshooting
If you have problems during or right after installation of your drive, first
make sure the drive is recognized. If you still have problems, visit the
Plextor web site for tips and troubleshooting help.
Make Sure the Drive Is Recognized
If you’re having trouble after installation, make sure the PX-Q840 or
PX-806SA drive is recognized by your computer. To check whether the
drive is recognized:
To see if the drive is recognized in Windows:
1.
Turn the computer ON. After the computer boots up, you should see
the Windows display.
2.
Open Windows Explorer or My Computer and ensure there is an
icon for the Plextor drive, the hard disk, and another DVD or CD-
ROM drive, if present. The Plextor icon may be D: or E: or another
designator.
3.
If the PX-Q840U or PX-806SA drive is not recognized in Windows,
reboot the computer and use your computer’s setup program to
program the BIOS to recognize it.
NOTE:
Refer to the computer’s documentation for information on how
to run the motherboard BIOS setup program.
For the PX-Q840U, verify the USB connection and
compatibility.
For the 806SA, verify the SATA chipset supports the ATAPI
Command set. Use your computer’s motherboard BIOS setup
program to enable SATA/IDE/ATAPI as needed for your
configuration.
Note that if your computer’s SATA chipset is dedicated for SATA
RAID, the connection may not support optical disc drives like the
PX-806SA. Consult your motherboard manual or vendor website for
assistance in configuration or for questions of compatibility.
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