How to Contact
There are three ways for you to contact Plextor’s Technical Support Department:
1) Send us e-mail at
., or visit our Web site for answers
to frequently asked questions.
2) Log on to our BBS (2400/9600/14.4/28.8/MNP, V.42bis) at 408-986-1569.
You will find a great deal of useful information and software on our BBS. It
includes:
•
Device drivers for various SCSI interface boards and soundboards
(available only to those who have purchased these boards directly
from Plextor).
•
Utilities to enhance the operation of your drive.
•
Discussions of various technical problems you might encounter,
with suggestions as to how you might fix or circumvent them.
•
In addition, you can upload questions you have about the installa-
tion or operation of your 12PleX drive. A member of Plextor’s tech-
nical support staff will respond to your question either by phone or
modem.
3) Send a fax to the attention of the Technical Support Department at 408-986-
1010. Include your telephone number and the hours during which you can be
reached. Be as detailed as possible in describing your problem. It typically is
useful if you also send a printout of your
AUTOEXEC.BAT
and
CONFIG.SYS
files.
4) Call 800-886-3935 and select the technical support extension.
Before You Call/FAX/Log On
Please gather as much of this information as possible:
✓
The serial number of your CD-ROM drive (your serial number can be found both
on the warranty card that accompanied the drive and on a label on the drive itself).
✓
The name and model number of your SCSI interface board (e.g., Future Domain
TMC-1610, Adaptec AHA-1515, Trantor T-130).
✓
The version of the software device drivers that came with your SCSI interface board
(this typically is found on the label of the floppy disk which contains the device
drivers).
✓
The version of the Windows, DOS, Mac, Novell, OS/2 or UNIX operating system
you are using.
✓
The brand name and model number of your computer (e.g., Dell 466/NP, Micron
P66PCI Powerstation, ALR Evolution V, Apple Macintosh Performa 575).
CHAPTER 13 ---- Contacting Plextor’s Technical Support Department
64
12PLEX OPERATION MANUAL
