1675 Locust Street
Red Bud, IL 62278
Phone: 618-282-8200
Fax: 618-282-8202
WARRANTY & TERMS
WARRANTY: 5 Year Limited Warranty on Thermoplastic coated elements.
Ultra Play guarantees all items for one full year to be
free of defects in workmanship or materials when installed and maintained properly. We agree to repair or replace, any items
determined to be defective. Items specifically not covered by this warranty include vandalism, man made or natural disasters, lack of
maintenance, normal weathering or wear and tear due to public abuse.
Damages or loss in transit is the responsibility of the carrier, whether visible or concealed. It is the responsibility of the recipient to
assure that the order is received complete. Before signing the delivery receipt, inspect the shipment immediately and completely. Note
any damages or shortages on the bill of lading. Damage reports must be filed within 10 days. Ultra Play is NOT responsible for
damages or loss in transit. Title to all goods passes to the customer at the time of shipment. Ultra Play will assist in filing claims if the
freight arrangements were made by Ultra Play at your request.
CANCELLATIONS AND RETURNS:
Cancellations are only accepted with approval of Ultra Play. No merchandise shall be returned
without a Return Goods Authorization number which is issued by customer service. Any authorized merchandise must be carefully
packed and received in saleable condition. A restocking charge of up to 25% will be applied to all returned goods when the error is not
the fault of Ultra Play. All returns must be shipped freight prepaid.
