Callers can't hear me.
• Ensure headset is paired and connected to your phone.
• On your smartphone, check audio source to make sure that the
audio is directed to the headset and not another audio output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors to recalibrate them. See
Reset sensors
.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Using your clip-on earloop may decrease sensor sensitivity. Turn
off sensors for better performance.
• Disable HD Voice (Wideband Audio) with Plantronics Hub
application as this setting may be incompatible with your phone.
I can't hear callers or music.
• Ensure headset is paired and connected to your phone.
• On your smartphone, check audio source to make sure that the
audio is directed to the headset and not another audio output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors to recalibrate them. See
Reset sensors
.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Using your clip-on earloop may decrease sensor sensitivity. Turn
off sensors for better performance.
My headset will not achieve 6 hours
of talk time after it is fully charged.
• Ensure headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full
charge.
• Some phones have less efficient Bluetooth connections and will
not allow for an optimal talk time of 6 hours. The talk time
remaining estimate is partly calculated by your historical use so
inconstancies in an estimate may occur based on your particular
use patterns.
Troubleshooting
16
