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Installing Plantronics software 

For the ability to remotely detect and answer/end a call from your softphone application 

via the headset call control button install Plantronics Unified Runtime Engine provided with 

the Plantronics product or download from a convenient web site.

1.

  If a Plantronics CD is provided, insert the CD and follow the installation instructions. 

2.

  Or, you may download the latest version of this software from the

  

plantronics.com/software

 page.

3.

  Your softphone may require you to choose which audio device you wish to use. 

Please refer to softphone documentation for details.

Configuration and status

The Plantronics Control Panel is included in a Typical Install option. Start the Plantronics 

Control Panel from the Windows Start Programs menu. The Plantronics Control Panel 

screen will let you view status, change device parameters, set preferences, etc.

Software Update Manager

All software for your Plantronics device can be remotely updated if and when updates 

are available. Start Plantronics Update Manager from Windows Start Programs menu to 

change settings such as automatic or manual check for updates. 

Powering On

Powering on the Blackwire C420

The USB headset is automatically powered on upon inserting into the USB port of the 

computer. 

Headset Features

1

2. Adjust the Microphone Boom and Headband

2.1 

Rotate the microphone boom until it is aligned with your mouth. 

 

2.2 

Lengthen or shorten the headband until it fits comfortably. 

The foam 

cushions should sit comfortably over the center of your ears.

2.1

2

4

5

Receiver

Headset Cord

Ear Cushion

Boom

Noise-Canceling 

Microphone

2.2

Summary of Contents for BLACKWIRE C420

Page 1: ...USER GUIDE Blackwire C420 ...

Page 2: ...to make set up quick and easy Please refer to the safety information found in the Quick Start Guide for important product safety information prior to installation or use of the product Features Package Contents 3 2 WARNING Do not use headphones headsets at high volumes for an extended period of time Doing so can cause hearing loss Always listen at moderate levels See plantronics com healthandsafet...

Page 3: ...Plantronics Control Panel from the Windows Start Programs menu The Plantronics Control Panel screen will let you view status change device parameters set preferences etc Software Update Manager All software for your Plantronics device can be remotely updated if and when updates are available Start Plantronics Update Manager from Windows Start Programs menu to change settings such as automatic or m...

Page 4: ...ftphone s user guide for additional features available while on hold Pressing the answer end button again will take the call off hold Media Manager Plantronics software provides user selectable options to manage the output to your headset from supported media players when a call comes in and when it ends The Media Player feature is in the Preferences tab of the Plantronics Control Panel Select Sta...

Page 5: ...nds and Audio Devices to change the device used for audio My headset stops responding to button presses When a PC goes into standby or hibernation the USB headset no longer is powered on Be sure your PC is in an active state My headset does not work with the headset I am using on my PC I cannot answer or disconnect from the headset call button Check compatibility list on plantronics com software t...

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