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Appendix A

Troubleshooting

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the
Broadband Router and some possible solutions to them. If you follow the suggested
steps and the Broadband Router still does not function properly, contact your dealer for
further advice.

General Problems

Problem 1:

Can't connect to the Broadband Router to configure it.

Solution 1:

Check the following:

•

The Broadband Router is properly installed, LAN connections are
OK, and it is powered ON.

•

Ensure that your PC and the Broadband Router are on the same
network segment. (If you don't have a router, this must be the
case.)

•

If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.

•

If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with the Broadband Router's default IP Address
of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
the Broadband Router.
In Windows, you can check these settings by using

Control

Panel-Network

to check the

Properties

for the TCP/IP protocol.

Internet Access

Problem 1:

When I enter a URL or IP address I get a time out error.

Solution 1:

A number of things could be causing this. Try the following trouble-
shooting steps.

•

Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP
Address.

•

If the PCs are configured correctly, but still not working, check the
Broadband Router. Ensure that it is connected and ON. Connect
to it and check its settings. (If you can't connect to it, check the
LAN and power connections.)

•

If the Broadband Router is configured correctly, check your
Internet connection (DSL/Cable modem etc) to see that it is work-

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Summary of Contents for XRT-411

Page 1: ...Internet Broadband Router XRT 411 User s Manual ...

Page 2: ... s Manual is accurate PLANET dis claims liability for any inaccuracies or omissions that may have occurred Information in this User s Manual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the informatio...

Page 3: ...ents 36 Other Unix Systems 37 CHAPTER 5 OPERATION AND STATUS 38 Operation 38 Status Screen 38 Connection Status PPPoE 40 Connection Status PPTP 43 Connection Status Telstra Big Pond 44 Connection Details SingTel RAS 45 Connection Details Fixed Dynamic IP Address 46 CHAPTER 6 ADVANCED FEATURES 49 Overview 49 Access Control 49 Dynamic DNS 56 Advanced Internet Screen 58 Virtual Servers 63 WAN Port Co...

Page 4: ...ii APPENDIX A TROUBLESHOOTING 90 Overview 90 General Problems 90 Internet Access 90 Printing 91 APPENDIX B SPECIFICATIONS 94 Internet Broadband Router 94 Regulatory Approvals 95 ...

Page 5: ...he LAN or WLAN can access the Internet through the Broadband Router using only a single external IP Address The local invalid IP Addresses are hidden from external sources This process is called NAT Network Address Translation DSL Cable Modem Support The Broadband Router has a 10 100BaseT Ethernet port for connecting a DSL or Cable Modem All popular DSL and Cable Modems are supported SingTel RAS a...

Page 6: ... See which Internet connections have been made Access Control Using the Access Control feature you can assign LAN users to different groups and determine which Internet services are available to each group VPN Pass through Support PCs with VPN Virtual Private Networking software using PPTP L2TP and IPSec are transparently supported no configura tion is required LAN Features 4 Port Switching Hub Th...

Page 7: ...re a single IP address the loca tion and even the existence of each PC is hidden From the external viewpoint there is no network only a single device the Broadband Router Stateful Inspection Firewall All incoming data packets are monitored and all incoming server requests are filtered thus protecting your network from malicious attacks from external sources Protection against DoS attacks DoS Denia...

Page 8: ... being transmitted or received via the corresponding LAN hub port 100 On Corresponding LAN hub port is using 100BaseT Off Corresponding LAN hub port connection is using 10BaseT or no active connection WAN On Connection to the broadband modem attached to the WAN Internet port is established Off No connection to the broadband modem on the WAN Inter net port Flashing Data is being transmitted or rece...

Page 9: ...n 3 Keep holding the Reset Button for a few seconds until the RED LED has flashed TWICE 4 Release the Reset Button The Broadband Router is now using the factory default values WAN port 10 100BaseT Connect the DSL or Cable Modem here If your modem came with a cable use the supplied cable Otherwise use a standard LAN cable 10 100BaseT LAN connec tions Use standard LAN cables RJ45 connectors to conne...

Page 10: ...allation Diagram 1 Choose an Installation Site Select a suitable place on the network to install the Broadband Router Ensure the Broadband Router and the DSL Cable modem are powered OFF 2 Connect LAN Cables Use standard LAN cables to connect PCs to the Switching Hub ports on the Broadband Router Both 10BaseT and 100BaseT connections can be used simul taneously If required connect any port to a nor...

Page 11: ...a list of GDI printers You can also check with the printer manufacturer 5 Power Up Power on the Cable or DSL modem Connect the supplied power adapter to the Broadband Router and power up Use only the power adapter provided Using a different one may cause hardware damage 6 Check the LEDs The PWR LED should be ON The STATUS LED should flash then turn Off If it stays on there is a hardware error For ...

Page 12: ... the Broadband Router you wish to use Use the table below to locate detailed in structions for the required functions To Do this Refer to Configure PCs on your LAN Chapter 4 PC Configuration Check Broadband Router operation and Status Chapter 5 Operation and Status Use any of the following Advanced features Access Control Dynamic DNS Internet Virtual Servers WAN Port Chapter 6 Advanced Features Us...

Page 13: ...r Windows system supports UPnP an icon for the Broadband Router will appear in the system tray notifying you that a new network device has been found and offer ing to create a new desktop shortcut to the newly discovered device Unless you intend to change the IP Address of the Broadband Router you can accept the desktop shortcut Whether you accept the desktop shortcut or not you can always find UP...

Page 14: ...the connection is not working or your PC s IP address is not compatible with the Broadband Router s IP Address See next item If your PC is using a fixed IP Address its IP Address must be within the range 192 168 0 2 to 192 168 0 254 to be compatible with the Broad band Router s default IP Address of 192 168 0 1 Also the Network Mask must be set to 255 255 255 0 See Chapter 4 PC Configuration for d...

Page 15: ...and on the Cable Modem screen use the Clone MAC address button to copy the MAC address from your PC to the Broadband Router Common Connection Types Cable Modems Type Details ISP Data required Dynamic IP Address Your IP Address is allo cated automatically when you connect to you ISP Usually none However some ISP s may require you to use a particu lar Hostname Domain name or MAC physical address Sta...

Page 16: ...ed Other Modems e g Broadband Type Details ISP Data required Dynamic IP Address Your IP Address is allocated automatically when you connect to you ISP None Static Fixed IP Address Your ISP allocates a perma nent IP Address to you IP Address allocated to you Big Pond Australia For this connection method the following data is required User Name Password Big Pond Server IP address SingTel RAS For thi...

Page 17: ...on Data Input Use the menu bar on the left of the screen and the Back button on your Browser for navigation Changing to another screen without clicking Save does NOT save any changes you may have made You must Save before changing screens or your data will be ignored On each screen clicking the Help button will display help for that screen From any help screen you can access the list of all help f...

Page 18: ...same value as the PCs on that LAN segment DHCP Server If Enabled the Broadband Router will allocate IP Addresses to PCs DHCP clients on your LAN when they start up The default and recommended value is Enabled If you are already using a DHCP Server this setting must be Disabled and the existing DHCP server must be re configured to treat the Broadband Router as the default Gateway See the following ...

Page 19: ...N Using the Broadband Router s DHCP Server This is the default setting The DHCP Server settings are on the LAN screen On this screen you can Enable or Disable the Broadband Router s DHCP Server function Set the range of IP Addresses allocated to PCs by the DHCP Server function You can assign Fixed IP Addresses to some devices while using DHCP provided that the Fixed IP Addresses are NOT within the...

Page 20: ...en Once you have assigned a password to the Broadband Router on the Password screen above you will be prompted for the password when you connect as shown below If no password has been set this dialog will not appear Figure 8 Password Dialog Leave the User Name blank Enter the password for the Broadband Router as set on the Password screen above ...

Page 21: ...red on each PC TCP IP Settings Overview If using the default Broadband Router settings and the default Windows TCP IP settings no changes need to be made By default the Broadband Router will act as a DHCP Server automatically provid ing a suitable IP Address and related information to each PC when the PC boots For all non Server versions of Windows the default TCP IP setting is to act as a DHCP cl...

Page 22: ...llowing Figure 10 IP Address Win 95 Ensure your TCP IP settings are correct as follows Using DHCP To use DHCP select the radio button Obtain an IP Address automatically This is the default Windows setting Using this is recommended By default the Broadband Router will act as a DHCP Server Restart your PC to ensure it obtains an IP Address from the Broadband Router Using Specify an IP Address If you...

Page 23: ... administrator can advise you of the IP Address they assigned to the Broadband Router Figure 11 Gateway Tab Win 95 98 On the DNS Configuration tab ensure Enable DNS is selected If the DNS Server Search Order list is empty enter the DNS address provided by your ISP in the fields beside the Add button then click Add Figure 12 DNS Tab Win 95 98 ...

Page 24: ...Checking TCP IP Settings Windows NT4 0 1 Select Control Panel Network and on the Protocols tab select the TCP IP protocol as shown below Figure 13 Windows NT4 0 TCP IP 2 Click the Properties button to see a screen like the one below ...

Page 25: ... Restart your PC to ensure it obtains an IP Address from the Broadband Router Specify an IP Address If your PC is already configured check with your network administrator before making the following changes 1 The Default Gateway must be set to the IP address of the Broadband Router To set this Click the Advanced button on the screen above On the following screen click the Add button in the Gateway...

Page 26: ... 15 Windows NT4 0 Add Gateway 2 The DNS should be set to the address provided by your ISP as follows Click the DNS tab On the DNS screen shown below click the Add button under DNS Service Search Order and enter the DNS provided by your ISP ...

Page 27: ...PC Configuration 23 Figure 16 Windows NT4 0 DNS ...

Page 28: ...d Dial up Connection 2 Right click the Local Area Connection icon and select Properties You should see a screen like the following Figure 17 Network Configuration Win 2000 3 Select the TCP IP protocol for your network card 4 Click on the Properties button You should then see a screen like the following ...

Page 29: ...re it obtains an IP Address from the Broadband Router Using a fixed IP Address Use the following IP Address If your PC is already configured check with your network administrator before making the following changes Enter the Broadband Router s IP address in the Default gateway field and click OK Your LAN administrator can advise you of the IP Address they assigned to the Broadband Router If the DN...

Page 30: ...work Connection 2 Right click the Local Area Connection and choose Properties You should see a screen like the following Figure 19 Network Configuration Windows XP 3 Select the TCP IP protocol for your network card 4 Click on the Properties button You should then see a screen like the following ...

Page 31: ...ains an IP Address from the Broadband Router Using a fixed IP Address Use the following IP Address If your PC is already configured check with your network administrator before making the following changes In the Default gateway field enter the Broadband Router s IP address and click OK Your LAN administrator can advise you of the IP Address they assigned to the Broadband Router If the DNS Server ...

Page 32: ...k and Internet Connections 2 Select Set up or change your Internet Connection 3 Select the Connection tab and click the Setup button 4 Cancel the pop up Location Information screen 5 Click Next on the New Connection Wizard screen 6 Select Connect to the Internet and click Next 7 Select Set up my connection manually and click Next 8 Check Connect using a broadband connection that is always on and c...

Page 33: ...I printers are not supported Please refer to the CD for a list of GDI printers You can also check with the printer manufacturer Print Port Driver Setup The following procedure is for all versions of Windows 95 98 ME NT4 0 2000 XP The Windows Add Printer screens will vary depending on your version or Windows but the procedure is the same 1 Insert the supplied CD ROM into your drive A webpage is aut...

Page 34: ...he driver See the following sec tion Port Options for details Management Print jobs can be managed like any Windows printer Open the Printers folder Start Settings Printers and double click any printer to see the current print jobs If the printer attached to the Broadband Router is changed just run this program again and select the correct printer To delete a port created by this setup program use...

Page 35: ...rk with multi port models The Port Name is shown in the Printer s Properties Banner Check this option to print a banner page before each print job If using a PostScript Printer check the PostScript box The User Name will be printed on the banner page Retry Interval Sets how often Windows will poll the Broadband Router to establish a connection when the printer is busy Increase this value if you ge...

Page 36: ...This printer will be managed by select My Computer and click Next 3 Select Add Port then select LPR Port and click New Port 4 In the Dialog requesting Name of Address of server providing lpd enter the IP address of the Broadband Router 5 For Name of printer or print queue on that server enter L1 6 Click OK When returned to the Printer Ports window simply select Close and then install your printer ...

Page 37: ...Select Other Network File and Print Services then click the Details button Figure 23 Adding LPD LPR Port Win 2000 3 Enable Print Services for Unix and click OK 4 Click Next and complete the Wizard Adding the Printer 1 Open your Printers folder and start the Add Printer Wizard 2 When prompted select Local Printer 3 On the Select the Printer Port screen select LPR Port as shown below Click Next to c...

Page 38: ... see this printer You should advise client PCs of the Server name and this printer name 8 Complete the Add Printer wizard Client PC Setup for LPD LPR Printing After configuring the Windows Server client PCs on the LAN can install the new printer The following procedure applies to all versions of Windows 1 Open your Printers folder and start the Add Printer Wizard 2 When prompted select Network Pri...

Page 39: ...ueue which your Network Administrator advised you to use 5 Click OK then Next 6 Select the correct printer Manufacturer and Model as advised by your Network Administrator and click Next 7 Follow the prompts to complete the Wizard The new printer will be listed with any other installed printers and may be selected when printing from any Windows application ...

Page 40: ...y necessary to set the Broad band Router as the Gateway Ensure you are logged in as root before attempting any changes Fixed IP Address By default most Unix installations use a fixed IP Address If you wish to continue using a fixed IP Address make the following changes to your configuration Set your Default Gateway to the IP Address of the Broadband Router Ensure your DNS Name server settings are ...

Page 41: ...suitable number 0 no limit Broadband Router s IP address 192 168 0 1 Remote Host Note If you have made a host file entry you can use the name from the host file instead of the IP Address Remote Queue L1 L1 4 Save this data and exit the Printer Configuration Configuration is now completed and the printer is now available for use Other Unix Systems To access the Internet via the Broadband Router Ens...

Page 42: ...hich PC receives an incoming connection Refer to Chapter 6 Advanced Features for further details Applications which use non standard connections or port numbers may be blocked by the Broadband Router s built in firewall You can define such applications as Special Applications to allow them to function normally Refer to Chapter 6 Ad vanced Features for further details Some non standard applications...

Page 43: ...outer Network Mask The Network Mask Subnet Mask for the IP Address above DHCP Server This shows the status of the DHCP Server function either Enabled or Disabled For additional information about the PCs on your LAN and the IP addresses allocated to them use the PC Database option on the Advanced menu System Device Name This displays the current name of the Broadband Router Firmware Version The cur...

Page 44: ...licking this button will restart reboot the Broadband Router All existing connections though the Broadband Router will be terminated but will usually re connect auto matically Refresh Screen Update the data displayed on screen Connection Status PPPoE If using PPPoE PPP over Ethernet a screen like the following example will be dis played when the Connection Details button is clicked Figure 28 PPPoE...

Page 45: ... below The Clear Log button will restart the Log while the Refresh button will update the messages shown on screen Buttons Connect If not connected establish a connection to your ISP Disconnect If connected to your ISP hang up the connection Clear Log Delete all data currently in the Log This will make it easier to read new messages Refresh Update the data on screen Connection Log Messages Message...

Page 46: ... a Server problem or a problem with the link to the Server Error PPP Connection failed Unable to establish a PPP connection with the ISP s Server This could be a login problem name or pass word or a Server problem Error Connection to Server lost The existing connection has been lost This could be caused by a power failure a link failure or Server failure Error Invalid or un known packet type The d...

Page 47: ...l LAN IP Address The IP Address of this device as seen by Internet users This address is allocated by your ISP Internet Service Provider PPTP Status This indicates whether or not the connection is currently estab lished If the connection does not exist the Connect button can be used to establish a connection If the connection currently exists the Disconnect button can be used to break the connecti...

Page 48: ...resh Update the data on screen Connection Status Telstra Big Pond An example screen is shown below Figure 30 Telstra Big Pond Status Screen Data Big Pond Screen Connection Physical Address The hardware address of this device as seen by remote devices This is different to the hardware address seen by devices on the local LAN IP Address The IP Address of this device as seen by Internet users This ad...

Page 49: ...g The Connection Log shows status messages relating to the existing connection The Clear Log button will restart the Log while the Re fresh button will update the messages shown on screen Buttons Connect If not connected establish a connection to Telstra Big Pond Disconnect If connected to Telstra Big Pond terminate the connection Clear Log Delete all data currently in the Log This will make it ea...

Page 50: ...ted by the DHCP Server will expire The lease is automatically renewed on expiry use the Renew button if you wish to manually renew the lease immediately Buttons Release Renew Button will display EITHER Release OR Renew This button is only useful if the IP address shown above is allocated automatically on connection Dynamic IP address If you have a Fixed Static IP address this button has no effect ...

Page 51: ... Address of the Domain Name Server which is currently used DHCP Client This will show Enabled or Disabled depending on whether or not this device is functioning as a DHCP client If Enabled the Remaining lease time field indicates when the IP Address allocated by the DHCP Server will expire The lease is automatically renewed on expiry use the Renew button if you wish to manually renew the lease imm...

Page 52: ...connection and obtain an IP Address from the ISP s DHCP Server If an IP Address has been allocated to the Broadband Router by the ISP s DHCP Server this button will say Release Clicking the Release button will break the connection and release the IP Address Refresh Update the data shown on screen ...

Page 53: ... Control feature allows administrators to restrict the level of Internet Access available to PCs on your LAN With the default settings everyone has unrestricted Internet access To use this feature 1 Set the desired restrictions on the Default group All PCs are in the Default group unless explicitly moved to another group 2 Set the desired restrictions on the other groups Group 1 Group 2 Group 3 an...

Page 54: ...e named De fault Group 1 Group 2 Group 3 and Group 4 and cannot be re named Members Button Click this button to add or remove members from the current Group If the current group is Default then members can not be added or deleted This group contains PCs not allocated to any other group To remove PCs from the Default Group assign them to another Group To assign PCs to the Default Group delete them ...

Page 55: ...osh hold the SHIFT key rather than CTRL Edit Service List Button If you wish to define additional Services or manage the Service list click this button to open the Services screen Buttons Members Click this button to add or remove members from the current Group If the current group is Default then members can not be added or deleted This group contains PCs not allocated to any other group See the ...

Page 56: ...s Use this screen to add or remove members PCs from the current group The Del button will remove the selected PC in the Members list from the current group The Add button will add the selected PC in the Other PCs list to the current group PCs not assigned to any group will be in the Default group PCs deleted from any other Group will be added to the Default group ...

Page 57: ...mes Two 2 separate sessions or periods can be defined Times must be entered using a 24 hr clock If the time for a particular day is blank no action will be performed Figure 35 Default Schedule Screen Data Default Schedule Screen Day Each day of the week can scheduled independently Session 1 Session 2 Two 2 separate sessions or periods can be defined Session 2 can be left blank if not required Star...

Page 58: ...ive name to identify this service Type Select the protocol TCP UDP ICMP used to the remote system or service Start Port For TCP and UDP Services enter the beginning of the range of port numbers used by the service If the service uses a single port number enter it in both the Start and Finish fields Finish Port For TCP and UDP Services enter the end of the range of port numbers used by the service ...

Page 59: ...trol screen to view this log This log shows attempted Internet accesses which have been blocked by the Access Control function Data shown in this log is as follows Date Time Date and Time of the attempted access Name If known the name of the PC whose access was blocked This name is taken from the Network Clients database Source IP address The IP Address of the PC or device whose access request was...

Page 60: ... to request a Domain Name and have it allocated to you 3 Enter your DDNS data on the Broadband Router s DDNS screen 4 The Broadband Router will then automatically ensure that your current IP Address is recorded at the DDNS server If the DDNS Service provides software to perform this IP address update you should disable the Update function or not use the software at all 5 From the Internet users wi...

Page 61: ...sers will now be able to connect to your Virtual Servers or DMZ PC using your Domain name DDNS Data DDNS Service Select the desired DDNS Service provider User Name Enter your Username for the DDNS Service Password Key Enter your current password for the DDNS Service Domain Name Enter the domain name allocated to you by the DDNS Service If you have more than one name enter the name you wish to use ...

Page 62: ...creen is shown below Figure 38 Internet Screen Communication Applications Most applications are supported transparently by the Broadband Router But some times it is not clear which PC should receive an incoming connection This problem could arise with the Communication Applications listed on this screen If this problem arises you can use this screen to set which PC should receive an incoming conne...

Page 63: ...then click Save Special Applications If you use Internet applications which use non standard connections or port numbers you may find that they do not function correctly because they are blocked by the Broadband Router s firewall In this case you can define the application as a Special Application Special Applications Screen This screen can be reached by clicking the Special Applications button on...

Page 64: ...Broadband Router User Guide 60 Figure 39 Special Applications Screen ...

Page 65: ...ish Enter the end of the range of port numbers used by the application server for data you send to it If the application uses a single port number enter it in both the Start and Finish fields Using a Special Application Configure the Special Applications screen as required On your PC use the application normally Remember that only one 1 PC can use each Special application at any time Also when 1 P...

Page 66: ... log will display the URL Otherwise it will display the IP Address The URL Filter can be Enabled or Disabled on the Advanced Internet screen URL Filter Screen Click the Configure URL Filter button on the Internet screen to access the URL Filter screen An example screen is shown below Figure 40 URL Filter Screen Data URL Filter Screen Filter Strings Current Entries This lists any existing entries I...

Page 67: ...AN because Your Server does not have a valid external IP Address Attempts to connect to devices on your LAN are blocked by the firewall in this device The Virtual Server feature solves these problems and allows Internet users to con nect to your servers as illustrated below Figure 41 Virtual Servers IP Address seen by Internet Users Note that in this illustration both Internet users are connecting...

Page 68: ...Broadband Router User Guide 64 However you can use the DDNS Dynamic DNS feature to allow users to connect to your Virtual Servers using a URL instead of an IP Address ...

Page 69: ... This lists a number of pre defined Servers plus any Servers you have defined Details of the selected Server are shown in the Properties area Properties Enable Use this to Enable or Disable support for this Server as required If Enabled any incoming connections will be forwarded to the selected PC If Disabled any incoming connection attempts will be blocked PC Server Select the PC for this Server ...

Page 70: ...in the list is ignored and has no effect Delete Delete the current Virtual Server entry Note that the pre defined Servers can not be deleted Only Servers you have defined yourself can be deleted Clear Form Clear all data from the Properties area ready for input of a new Virtual Server entry For each entry the PC must be running the appropriate Server software Defining your own Virtual Servers If t...

Page 71: ...irtual Servers They must use the Internet IP Address the IP Address allocated to you by your ISP e g http 203 70 212 52 ftp 203 70 212 52 It is more convenient if you are using a Fixed IP Address from your ISP rather than Dynamic However you can use the Dynamic DNS feature described in the following section to allow users to connect to your Virtual Servers using a URL rather than an IP Address ...

Page 72: ...e If your ISP provided a domain name enter it here Otherwise this may be left blank WAN Port MAC Address Also called Network Adapter Address or Physical Address This is a low level identifier as seen from the WAN port Normally there is no need to change this but some ISPs re quire a particular value often that of the PC initially used for Internet access You can use the Copy from PC button to copy...

Page 73: ...ou must enter the IP address of the DNS Domain Name Server you wish to use Note If the DNS is unavailable the Backup DNS entered on the Options screen will be used Login Login Method If your ISP does not use a login method username password for Internet access leave this at the default value None Direct connection Otherwise check the documentation from your ISP select the login method used and ent...

Page 74: ...maintain connection The connection will never be disconnected by this device If disconnected by your ISP the connection will be re established immediately However this does not ensure that your Internet IP address will remain unchanged Auto disconnect Idle Time out This field has no effect unless using the Automatic Con nect Disconnect setting If using this setting enter the desired idle time out ...

Page 75: ... Logs View or clear all logs set E Mailing of log files Network Diag Ping DNS Lookup Options Various options such as backup DNS UPnP and enable TFTP firmware upgrade option PC Database This is the list of PCs shown when you select the DMZ PC or a Virtual Server This database is maintained automatically but you can add and delete entries for PCs which use a Fixed Static IP Address Remote Admin Allo...

Page 76: ... below Figure 44 Config Screen Data Config File Screen Backup Config Use this to download a copy of the current configuration and store the file on your PC Click Download to start the download Restore Config This allows you to restore a previously saved configuration file back to the Broadband Router Click Browse to select the configuration file then click Restore to upload the configuration file ...

Page 77: ... Outgoing Connec tions If selected Outgoing Internet connections are logged Normally the Internet Destination will be shown as an IP address But if the URL Filter is enabled the Destination will be shown as a URL Access Control If enabled the log will include attempted outgoing connec tions which have been blocked by the Access Control feature DoS Attacks If enabled this log will show details of D...

Page 78: ...nd on the vol ume of traffic Every day Every Monday The log is sent on the interval specified If Every day is selected the log is sent at the time specified If the day is specified the log is sent once per week on the specified day Select the time of day you wish the E mail to be sent If the log is full before the time specified to send it it will be sent regardless E Mail Address E mail Address E...

Page 79: ...he Internet and no connection currently exists you could get a Timeout error In that case wait a few seconds and try again Ping Button After entering the IP address click this button to start the Ping procedure The results will be displayed in the Ping Results pane DNS Lookup Domain name URL Enter the Domain name or URL for which you want a DNS Domain Name Server lookup Note that if the address in...

Page 80: ...ired a Win dows utility is available for this purpose You must obtain the firmware upgrade file first instructions for using TFTP will be available with the upgrade UPnP Enable UPnP Services UPnP Universal Plug and Play allows automatic discovery and configuration of equipment attached to your LAN UPnP is by supported by Windows ME XP or later If Enabled this device will be visible via UPnP If Dis...

Page 81: ...o access the Properties via UPnP e g Right click the Broadband Router in My Network Places and select Properties MTU MTU size MTU Maximum Transmission Unit value should only be changed if advised to do so by Technical Support Enter a value between 1 and 1500 This device will still auto negotiate with the remote server to set the MTU size The smaller of the 2 values auto negotiated or entered here ...

Page 82: ...ents are automatically added to the database and updated as required By default non Server versions of Windows act as DHCP Clients this setting is called Obtain an IP Address automatically The Broadband Router uses the Hardware Address to identify each PC not the name or IP address The Hardware Address can only change if you change the PC s network card or adapter This system means you do NOT need...

Page 83: ...or not powered On you will not be able to add it Buttons Add This will add the new PC to the list The PC will be sent a ping to determine its hardware address If the PC is not available not connected or not powered On you will not be able to add it Delete Delete the selected PC from the list This should be done in 2 situations The PC has been removed from your LAN The entry is incorrect Refresh Up...

Page 84: ...re control than the standard PC Database screen Figure 49 PC Database Admin Data PC Database Admin Screen Known PCs This lists all current entries Data displayed is name IP Address type The type indicates whether the PC is connected to the LAN PC Properties Name If adding a new PC to the list enter its name here It is best if this matches the PC s hostname ...

Page 85: ...his to have the Broadband Router contact the PC and find its MAC address This is only possible if the PC is connected to the LAN and powered On MAC is Enter the MAC address on the PC The MAC address is also called the Hardware Address Physical Address or Network Adapter Address The Broadband Router uses this to provide a unique identifier for each PC Because of this the MAC address can NOT be left...

Page 86: ...will prevent the use of a Web Virtual Server on your LAN See Advanced Internet Virtual Servers Current IP Ad dress You must use this IP Address to connect see below This IP Address is allocated by your ISP But if using a Dy namic IP Address this value can change each time you connect to your ISP So it is better if your ISP allocates you a Fixed IP Address To connect from a remote PC via the Intern...

Page 87: ...Router and ensure the following Windows 2000 settings are cor rect Open Routing and Remote Access In the console tree select Routing and Remote Access server name IP Routing RIP In the Details pane right click the interface you want to configure for RIP version 2 and then click Properties On the General tab set Outgoing packet protocol to RIP version 2 broad cast and Incoming packet protocol to RI...

Page 88: ...es to the selected entry Properties Destination Network The network address of the remote LAN segment For standard class C LANs the network address is the first 3 fields of the Destination IP Address The 4th last field can be left at 0 Network Mask The Network Mask for the remote LAN segment For class C networks the default mask is 255 255 255 0 Gateway IP Address The IP Address of the Gateway or ...

Page 89: ...nd Router as the Default Route or Default Gateway Local Router The local router is the Router installed on the same LAN segment as the Broadband Router This router requires that the Default Route is the Broadband Router itself Typically routers have a special entry for the Default Route It should be configured as follows Destination IP Address Normally 0 0 0 0 but check your router documenta tion ...

Page 90: ...andard Class C Gateway IP Address 192 168 0 100 Broadband Router s local Router Metric 2 Entry 2 Segment 2 Destination IP Address 192 168 2 0 Network Mask 255 255 255 0 Standard Class C Gateway IP Address 192 168 0 100 Metric 3 For Router A s Default Route Destination IP Address 0 0 0 0 Network Mask 0 0 0 0 Gateway IP Address 192 168 0 1 Broadband Router s IP Address For Router B s Default Route D...

Page 91: ... it the service is unavailable This device uses Stateful Inspection technology This system can detect situations where individual TCP IP pack ets are valid but collectively they become a DoS attack Threshold This setting affects the number of half open connections al lowed A half open connection arises when a remote client con tacts the Server with a connection request but then does not reply to t...

Page 92: ...y Allow IPsec The IPSec protocol is used to establish a secure connection and is widely used by VPN Virtual Private Networking programs If checked IPSec connections are allowed If not checked IPSec connections are blocked Allow PPTP PPTP Point to Point Tunneling Protocol is widely used by VPN Virtual Private Networking programs If checked PPTP connections are allowed If not checked PPTP connection...

Page 93: ...ng Figure 54 Upgrade Firmware Screen To perform the Firmware Upgrade 3 Click the Browse button and navigate to the location of the upgrade file 4 Select the upgrade file Its name will appear in the Upgrade File field 5 Click the Start Upgrade button to commence the firmware upgrade The Broadband Router is unavailable during the upgrade process and must restart when the upgrade is completed Any con...

Page 94: ...P Address within the range 192 168 0 2 to 192 168 0 254 and thus compatible with the Broadband Router s default IP Address of 192 168 0 1 Also the Network Mask should be set to 255 255 255 0 to match the Broadband Router In Windows you can check these settings by using Control Panel Network to check the Properties for the TCP IP protocol Internet Access Problem 1 When I enter a URL or IP address I...

Page 95: ...tallation of the printer port software Before attempting another installation Remove the existing installation Restart your PC To remove an existing printer port installation 1 Open Start Settings Control Panel Add Remove Programs 2 Look for an entry with a name like Shared Port Shared Printer Port Print Server Driver or Print Server Port 3 Select this item click Add Remove and confirm the deletio...

Page 96: ...inter Wizard until finished 5 When finished go to Control Panel Printers The printer icon will be grayed out indicating the printer is not ready 6 Right click the Printer and select Properties Then select the Details tab as shown below 7 Click the Add Port button On the resulting screen select Other then Shared Port as the port to add as shown below ...

Page 97: ... shown below 9 Click the Browse Device button select the desired Broadband Router and click OK 10 Click OK to return to the Printers folders and right click on the Printer Ensure that the Work off line option is NOT checked The Printer should no longer be grayed out and is ready for use ...

Page 98: ...IP NAT DHCP HTTP DNS PPPoE PPTP L2TP Security Native NAT firewall Enhanced SPI firewall DoS attack Preven tion local password protection Advanced Function Virtual Server Special application DMZ UPnP DDNS Internet Access Restriction Access Control and URL Filtering VPN support VPN IPSec PPTP pass through support Management HTTP web browser management WAN Speed Depends on xDSL Cable Modem capability...

Page 99: ...lies with the 99 5 EEC directives including the following safety and EMC standards EN301489 1 17 EN60950 CE Marking Warning This is a Class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures ...

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