User Manual of WDRT-731U
-116-
Appendix A: Troubleshooting
If you found the router is working improperly or stop responding to you, please read this troubleshooting first
before contacting the dealer for help,. Some problems can be solved by yourself within very short time.
Scenario
Solution
The router is not responding
to me when I want to access
it by web browser.
a. Please check the connection of the power cord and the
Ethernet cable of this router. All cords and cables should
be correctly and firmly inserted to the router.
b. If all LEDs on this router are off, please check the status
of power adapter, and make sure it is correctly powered.
c. You must use the same IP address section which router
uses.
d. Are you using MAC or IP address filter? Try to connect
the router by another computer and see if it works; if not,
please reset the router to the factory default settings
(pressing ‘reset’ button for over 10 seconds).
e. Set your computer to obtain an IP address automatically
(DHCP), and see if your computer can get an IP
address.
f. If you did a firmware upgrade and this happens, contact
your dealer of purchase for help.
g. If all the solutions above don’t work, contact the dealer
for help.
I can’t get connected to the
Internet.
a. Go to ‘Status’ -> ‘Internet Connection’ menu, and check
Internet connection status.
b. Please be patient, sometime Internet is just that slow.
c. If you connect a computer to Internet directly before, try
to do that again, and check if you can get connected to
Internet with your computer directly attached to the
device provided by your Internet service provider.
d. Check PPPoE / L2TP / PPTP user ID and password
again.
e. Call your Internet service provide and check if there’s
something wrong with their service.
f. If you just can’t connect to one or more website, but you
can still use other internet services, please check
URL/Keyword filter.
g. Try to reset the router and try again later.
h. Reset the device provided by your Internet service
provider too.
i. Try to use IP address instead of hostname. If you can
use IP address to communicate with a remote server,
but can’t use hostname, please check DNS setting.
