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Planet SKG-300, User Manual

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Planet SKG-300 User Manual Download Page 33

 

 

 

33

 

When the uninstall indicator disappears, the un-installation is complete. 

 

3.15 Troubleshooting 

The first step in troubleshooting is to read the readme.txt that appears in the SKG-300 program group. It 

contains a list of known issues for the current SKG-300 driver version. 

 

To find out the driver version, right click on the SKGAgent (green telephone in the system tray) and select 

About. 

 

 

 

 

 

You will see the SKGAgent About screen below. 

 

Summary of Contents for SKG-300

Page 1: ...Personal VoIP Gateway SKG 300 User Manual 1...

Page 2: ...esent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the info...

Page 3: ...3 1 Enable SKG 300 15 3 2 Testing SKG 300 17 3 3 Making and Receiving Calls 19 3 4 Setting Up Skype Speed Dial 20 3 5 Switching Between VoIP and Regular Calls 21 3 6 Conference Call Between VoIP and...

Page 4: ...ing of Call forward feature customers can receive any incoming call wherever even away home SKG 300 Features Auto detection and switching of incoming PSTN or Skype calls RJ 11 phone port to POTS phone...

Page 5: ...quirements Minimum System Requirements Microsoft Windows 2000 XP Pentium 400MHz CPU or equivalent 128MB RAM 10MB free Disk Space CD ROM drive Internet connection any broadband ADSL or Cable Standard t...

Page 6: ...riptions LINK Steady on indicates SKG 300 has correctly connected to the USB port of your PC PSTN Steady on indicates SKG 300 is communicating with PSTN line or wait for calling at standby mode VoIP S...

Page 7: ...OK step 3 below Connect a telephone handset to the SKG 300 adapter step 4 below Connect the SKG 300 adapter to the wall jack step 5 below Note that this is optional and only required for the forwardin...

Page 8: ...the I Agree button as shown below Wait until you see the following popup and press the OK button Connect the USB cable to the SKG 300 adapter USB port as shown below The other end of the USB cable mus...

Page 9: ...You will see the following Windows New Hardware Found Wizard Select Install from a list or specific location Advanced and press the Next button input the installation program location and press Next b...

Page 10: ...see the following Windows New Hardware Found Wizard screen Select Install from a list or specific location Advanced and press the Next button input the installation program location and press Next bu...

Page 11: ...When you see the following screen press the Continue Anyway button When you will see the following screen select the option allow this program to use Skype and press the OK button 11...

Page 12: ...ray and a new telephone icon circled in red below in your system tray as shown below The telephone icon indicates that the SKG 300 software is installed and running and that you can start making calls...

Page 13: ...ne cable as shown below STEP 5 Connect a telephone cable between the SKG 300 line jack and a wall jack as shown below Note that this is only required for making regular phone calls or for forwarding S...

Page 14: ...You final configuration should resemble the following 14...

Page 15: ...4 the SKG 300 agent must be running see green telephone in the Windows System Tray Note This is only required for making regular phone calls or for forwarding Skype calls to your mobile or other off...

Page 16: ...teway SKGAgent States When the SKG 300 adapter is installed and the software is installed properly then you will see a green phone in the system tray as shown below If the SKGAgent is running and the...

Page 17: ...echo123 the echo123 service will call you and let you leave a message which will be played back to you This will help you verify that the SKG 300 adapter SKG 300 driver and the telephone are all conn...

Page 18: ...owing screen and the telephone connected to the SKG 300 adapter should ring Pick up the handset and follow the instructions The Echo Test Service will ask you to leave a message which will be played b...

Page 19: ...the handset when the phone rings When you receive an incoming Skype call the handset connected to the SKG 300 adapter will ring If you handset supports Alphanumeric Caller ID then the Skype username...

Page 20: ...e to the SKG 300 adapter that this is not a standard call but a Skype call you will hear a new dial tone press the speed dial number e g 22 and then press the asterisk key 3 4 Setting Up Skype Speed D...

Page 21: ...ciated with them as shown below 3 5 Switching Between VoIP and Regular Calls While on a regular phone call you may receive a Skype call or while on a Skype call you may receive a regular call The SKG...

Page 22: ...adapter will indicate an incoming call with an audible tone and you can conference in the additional caller by pressing 2 While in a conference call you may press to terminate the conference call 3 7...

Page 23: ...creen as shown below Press the Call Forwarding tab to see the Call Forwarding parameters as shown below In order to forward incoming Skype calls to a telephone number such as your mobile phone change...

Page 24: ...re the forwarding takes place as shown below Then select the telephone that should be dialed on the telephone line and press the Apply and or Exit button as shown below Enter the telephone exactly as...

Page 25: ...or to a Skype account enter speed dial number e g 22 associated with the Skype User without the key as shown above or enter the SkypeOut number e g 00886222199518 Note You may need to disable suspend...

Page 26: ...in the same geographical location as SKG 300 and want to make international calls The second common scenario is your Skype to the computer that the SKG 300 adaptor is connected to and make a low cost...

Page 27: ...ble toll bypass of incoming PSTN calls change the Phone Line to VOIP settings as follows Check the Enable Toll Bypass checkbox as shown below Select the number of rings before the forwarding takes pla...

Page 28: ...e speed dial e g 22 or the SkypeOut telephone number e g 00 country code telephone number followed by the button In order perform toll bypass on an incoming Skype call enable Toll Bypass in the VoIP t...

Page 29: ...able Disable Standby Hibernate in configuration 3 10 Call Recorder The SKG 300 adapter can be configured to record PSTN or Skype voice by manually or automatically Right click on the SKGAgent green te...

Page 30: ...isten to your Skype voicemail When you have a new Skype voicemail that you have not listened to you will hear an intermittent beep in the VoIP dial tone If you have no new voicemail i e either no voic...

Page 31: ...lephone in the handset i e on hook Alternatively pressing 1 will also exit voicemail mode In either case the currently playing message will be stopped 3 12 Changing the Default Settings You can change...

Page 32: ...phone call The Conference Key Sequence while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype call press these keys conference together the two calls...

Page 33: ...troubleshooting is to read the readme txt that appears in the SKG 300 program group It contains a list of known issues for the current SKG 300 driver version To find out the driver version right click...

Page 34: ...rectly installed as a USB Modem Simply proceed to install the SKG 300 software and it will resolve the issue and install the adapter properly Softphone Version Warning If you get a Softphone Version W...

Page 35: ...at the battery is not depleted Cannot hear dial tone when I pick up the handset connected to the SKG 300 adapter Check to make sure that the handset is connected to the correct jack on the SKG 300 ada...

Page 36: ...ke sure you have entered enough commas after the 9 for example to make sure that SKG 300 waits for the dial tone before dialing the telephone number Make sure your computer is not going into suspend s...

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