Planet KVM-800, User Manual, Page: 23 / 26

23
Chapter 4
Troubleshooting
1. Ensure that all cables are well seated. Label all of cables
with the number for each respective computer to avoid
confusion.
2. The recommended VGA cable distance is 5 meters
maximum without ghosting and degradation. Normally,
the cable length is based on driver capacity of your VGA
card. If you need longer VGA cable, please use VGA
extender (MAX. 100 feet) to accomplish your
applications.
3. The recommended PS/2 cable distance is 5 meters
maximum. Normally, the cable length is based on driver
capacity of your motherboard PS/2 port. If you need
longer PS/2 cable, please use PS/2 extender (MAX. 100
feet ) to accomplish your applications.
4. The Power Jack polarity is center positive and the power
adapter need to be DC12V, 1A or DC9V, 1A.
5. Don’t press any keys on the keyboard while the selected
computer is booting up. Otherwise, it might cause the
keyboard error or keyboard is not detected at PC side.
6. The computer boot up fine, but keyboard does not work
Make sure the keyboard works when directly plugged
into the computer.
Try a different keyboard, but use only 101, 102 or
104-key keyboard.
7. The computer boot up fine, but mouse does not work
The Mouse is not detected during PC boot up.
Make sure the mouse works when directly plugged into
the computer.
Make sure the mouse is a true PS/2 mouse. A combo
mouse will work just as long as it is set for PS/2 mode