Planet IPX-600 User Manual Download

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Revision

User’s Manual for PLANET SOHO Internet Telephony PBX System:

Model: IPX-600

Rev: 1.0 (January, 2007)

Part No. EM-IPX600V1

Summary of Contents for IPX-600

Page 1: ...SOHO Internet Telephony PBX System IPX 600 User s manual ...

Page 2: ...anual is subject to change without notice and does not represent a commitment on the part of PLANET PLANET assumes no responsibility for any inaccuracies that may be contained in this User s Manual PLANET makes no commitment to update or keep current the information in this User s Manual and reserves the right to make improvements to this User s Manual and or to the products described in this User...

Page 3: ...3 Revision User s Manual for PLANET SOHO Internet Telephony PBX System Model IPX 600 Rev 1 0 January 2007 Part No EM IPX600V1 ...

Page 4: ...ia web configuration interface 13 Chapter 3 Web Configurations 15 Configuring and monitoring your IPX 600 from web browser 15 Overview on the web interface of IPX 600 15 Manipulation of IPX 600 via web browser 15 Status 16 Network Setup 17 DHCP Server 17 IP PBX 18 System 18 Proxy Server 25 Gateway 26 Call Route 27 Call Out Block List 28 Users Management 29 Call Status 35 Hunt Group 35 Call Pickup ...

Page 5: ...x A 49 DHCP Server Function Notice 49 Appendix B 50 SD Card Usage Notice 50 Appendix C 52 Auto Attendant Announcement 52 Appendix D 53 Upload Voice File Procedures 53 Appendix E 58 How to make off Net Calls PSTN calls 58 Appendix F 60 Voice Communication Samples 60 ATA and IP Phone register to IPX 600 60 ATA and IP Phone make off Net calls via Gateway 62 Appendix G 67 Specifications 67 ...

Page 6: ...lizes standard phone lines via an interfaces of FXO gateway to become a feature rich PBX System that supports seamless communications among existing local calls IP phones and SIP based endpoints including low cost long distance service telephone number portability and one network for both voice and data The system s stability is established by a very stable embedded system platform and the SD Secu...

Page 7: ...ed User s Status Unregistered Registered On Call Outgoing Call Block List 10 Call Features Call Forward Immediate Call Forward on Busy Call Forward on No Answer Do Not Disturb Forward to Voicemail Direct Inward Dialing DID Call Pickup Call Park Call Retrieval Caller ID Dial By Name Roaming Extensions Music on Hold Music on Transfer Call Queuing Call Transfer Call Hold Call Waiting Three way confer...

Page 8: ...the front rear panel of IPX 600 Front Panel Indicators Figure 1 Front Panel of IPX 600 1 PWR The green light goes on when power on 2 LAN The green light goes on when LAN was connected successfully The green light goes flashing when date is transmitting 3 WAN The green light goes on when network connection established The green light goes flashing when date traffic on cable network 4 SD Card When t...

Page 9: ... Power The power cord connects here The input voltage range is 100 240V AC 50 60Hz 2 Reset The reset button when pressed resets the IP PBX without the need to unplug the power cord 3 WAN The WAN port supports auto negotiating Fast Ethernet 10 100Base TX networks This port allows your IP PBX to be connected to an Internet Access device e g router cable modem ADSL modem through a CAT 5 twisted pair ...

Page 10: ...provides GUI Web based Graphical User Interface for machine management and administration Web configuration access To start IPX 600 web configuration you must have one of these web browsers installed on computer for management Microsoft Internet Explorer 6 0 or higher with Java support Default LAN interface IP address of IPX 600 is 192 168 0 1 You may now open your web browser and insert 192 168 0...

Page 11: ...gurations ÍNote LAN WAN interface quick configurations Nature of PLANET IPX 600 is an IP Sharing NAT device it comes with two default IP addresses and default LAN side IP address is 192 168 0 1 default WAN side IP address is 172 16 0 1 port number is 8080 You may use any PC to connect to the LAN port of IPX 600 to start machine administration In general cases the LAN IP address is the default gate...

Page 12: ...cp packet IP address LAN IP address of IPX 600 Default 192 168 0 1 Subnet Mask LAN IP address of IPX 600 Default 255 255 255 0 Table 3 LAN setting description It is suggested to keep the DHCP server related parameters in default state to keep machine in best performance L Hint After confirming the modification you ve done Please click on the Apply button to macke the changes effective System will ...

Page 13: ...ddress fill out the following items with the information provided by your ISP IP Address check with your ISP provider Subnet Mask check with your ISP provider Default Gateway check with your ISP provider DNS1 IP Address check with your ISP provider DNS2 IP Address check with your ISP provider Table 4 WAN setting description Obtain an IP Automatically Dynamic IP Figure 8 WAN setting DHCP Connection...

Page 14: ...y your ISP Password Enter Password provided by your ISP Service Name Enter you SIP Provider s name AC Name Some PPPoE server requires you to fill in the AC Name MTU MTU is the Maximum Transfer Unit that is the maximum payload size that can bring by the PPPoE Dial On Demand It means when there are no traffic after certain seconds it will disconnect the PPPoE connection Auto Reconnect It means keep ...

Page 15: ...plays machine running configuration To start IPX 600 web configuration you must have one of these web browsers installed on computer for management Microsoft Internet Explorer 6 0 or higher with Java support Manipulation of IPX 600 via web browser Log on IPX 600 via web browser After TCP IP configurations on your PC you may now open your web browser and input http 192 168 0 1 to logon SOHO IP PBX ...

Page 16: ...he following web page Current state information System Shows the firmware version and the other information LAN Shows the LAN port connecting state and current settings WAN Shows the WAN port connecting state and current settings Table 8 Status items description Figure 11 Status page of IPX 600 16 ...

Page 17: ...eed to choose the correct Time Zone of your area If the default NTP servers cannot work in your area you have to find the workable NTP servers and set the values in these fields In almost all cases just use the default NTP server and everything should be fine Figure 12 Network Setup page of IPX 600 DHCP Server By clicking the DHCP Server page you can configure the DHCP server of the IPX 600 You ca...

Page 18: ...layed current LAN IP address of IPX 600 Port The IPX 600 works as a SIP proxy server for the other SIP devices any SIP devices can register to IPX 600 to the WAN IP or LAN IP addresses you can change the port of this proxy server by modifying the Port field in the IP PBX Configuration page The default value is 5060 The allowed value for this field is between 1 and 65535 RTP Port Range This is the ...

Page 19: ...his filed to a value bigger than two Maximum System Parallel Call This is the max allowed calls for the whole IPX 600 system in the same time that includes inter extension calls and incoming and outgoing calls The allowed value for this field is between 1 and 60 Inter PBX Call In Prefix This is the prefix number for incoming call from other IPX 600 with this prefix the calls between IPX 600 could ...

Page 20: ...e of Voicemail for SD card If the external 512 MB SD card is plugged into the system IPX 600 can store up to 12000 seconds of total voicemails in this SD card Local Voice Mail Access Number By dialing 9999 from your IP Phone you can access this IP Phone s voicemail records The IVR system will ask for a password just press the password of the SIP account to access your voicemail records This local ...

Page 21: ...ou want to delete the records once you have send the E mail E mail Fill in the E mail address you want to receive the CDR records Send CDR immediately when the CDR Exceed the Maximum Value There are two cases that the system will send the CDR via E mail One is the configured period and the other is when the CDR records are full Once the CDR is full the system might lose some CDR records This optio...

Page 22: ...ou can also enable this function through the menu configuration of the IP Phone device The default value for this function is 1 Call Forward Immediate Disable Disable the call forward immediate function of each IP Phone by pressing these specific digits on the IP Phone and then press a digit This procedure must be done when the IP Phone is off hooked and heard the dial tone You can also disable th...

Page 23: ... dial tone You can also disable this function through the menu configuration of the IP Phone device The default value for this function is 6 Call Pickup Number This is the digits for any IP Phone to press after off hooked to pickup a call of the other ringing extension on the same pickup group Remember to press a digit after the specific digits The default value for this function is 7 Table 12 Cal...

Page 24: ... can fill in the stun server FQDN or IP address in this field Stun Port You can fill in the stun server port in this field The default value is 3478 Stun Status If IPX 600 can connect to the stun server this will show the green light SIP Keep Alive Enable You can enable or disable this option by clicking on the checkbox You will need to enable this only when the IPX 600 is put behind another NAT d...

Page 25: ...This is the name of this registration And this name will be used in the Call Route settings User Name The user name of this registration item Password The password of this registration item Auth ID The authentication ID of this registration item Proxy IP The IP address of the registered SIP proxy server Proxy Port The port number of the registered SIP proxy server Outbound Proxy If IPX 600 is behi...

Page 26: ...roxy or the FXO gateway Before you can make the successful call you have to add the Gateway entry or the Proxy Server entry and set the proper Call Route In this section we ll describe how to add a FXO gateway entry By clicking Add button you ll see the Add Gateway page Fill in the Name Gateway IP Gateway Port Number of Analog Ports Physical FXO Ports and press Apply This Name will be used in the ...

Page 27: ... to PSTN through the gateway devices The default route entry always exists in the IPX 600 and the user cannot delete it If the outgoing call cannot match any other call routes it will match the default route Figure 23 Call route page of IPX 600 Parameter description Field Description Name This is the name of this route entry Pattern This is the number that when the first few digits a call number m...

Page 28: ...page After Delete Add Edit of any items you need to press the Apply button to save the configurations to the system And all the settings will work immediately after pressing the Apply button Figure 24 Add call route page Call Out Block List By dialing 9991 you can record your customized Block List announcement You can change this number by typing the new number and press Apply If you want to block...

Page 29: ...Phones in this user management page the PC in the same network will not be able to get any IP address from IPX 600 In this way as depicted in Figure 27 the voice packets from IP Phones will go through IPX 600 and data packets from Notebook PC will go through other NAT Router The default value for this field is checked If you want to use the IPX 600 as both IP PBX and NAT Router for the office you ...

Page 30: ...ne account The allowed characters for the password are all digits Max allowed length is 64 This is also the password for accessing the voicemail records for this account 8 Call Group The call groups this IP Phone belongs to An IP Phone can belong to multiple call groups The purpose of assigning IP Phones to some call groups is for the pickup usage as explained in the next item below 9 Pickup Group...

Page 31: ...ovisioning auto installation of this specific IP Phone the IPX 600 will give the user accounts to the specific IP Phone identified by the MAC address and thus the IP Phones could be installed without any configuration 14 VMWI new old The number of new and old voice mails of this extension IP Phone The following sections will detail the possible installation methods manually or automatically of IPX...

Page 32: ...Do Not Disturb When the IPX 600 receives SIP response 486 from the IP Phone it can forward the call to the voicemail or will reply the 486 to the user that will cause the IP Phone busy 5 Enable Disable the Call Forward Immediate Call Forward on Busy Call Forward on No Answer settings 6 Fill in the start MAC address of all the IP Phones in the MAC Address field This field will only be used when the...

Page 33: ...the settings 12 You can now install all the IP Phones in the network of the office and the IP Phones will automatically find out the IPX 600 and be ready for call Figure 31 User Management page with new accounts for IP Phone Install IP Phone Manually Other than the automatic installation of IP Phones you could also install IP Phone manually The manual installation steps for IP Phone and IPX 600 ar...

Page 34: ...s shown in the figure below If the IP Phone is registered to the IPX 600 successfully the Call Status field of that IP Phone will be green light Red light means unregistered and yellow light means registered on on call Figure 32 User Management page with Phone registered Two Level Management IPX 600 supports two levels management administrator and user The administrator can configure everything in...

Page 35: ...n the call Figure 34 Call status page of IPX 600 Hunt Group This feature allows multiple users to be ringed by dialing into one configured hunt group number Any call to the hunt group number will be forwarded to all the users configured in that number based on the mode of the hunt group Hunt Group can have three modes Round Robin Parallel and Random All hunt group members will be ringed one by one...

Page 36: ...or 7 seconds and pause for 2 seconds The minimal hunting time cannot be less than members 9 seconds In the Random mode it s similar with the Round Robin mode If you set the hunting time to 30 seconds it will ring 30 7 2 members in each incoming call In the Parallel mode the system will ring the group members 10 seconds and pause for 5 seconds periodically I e if you set the hunting time to 30 seco...

Page 37: ...e call is not answered this field will be empty End Time The time when any party hangs up the call Total Duration The total duration of the call from Start time to end time Bill the total duration of the call from Answer time to end time Call Action Shows the result of the call answered or busy Table 18 CDR items description Auto Attendant IPX 600 provides the flexible Auto Attendant architectures...

Page 38: ...he service time range and select the associating message System allows the user to add 6 service time entries Figure 39 Auto attendant page of IPX 600 Auto Attendant Recording Parameter description Field Description Auto Attendant Number By dialing 9997 from any extension IP Phone you can listen to your customized auto attendant announcement This number 9997 could be changed Auto Attendant Recordi...

Page 39: ...guage service and the user can add 5 digits for different services For Welcome message it always plays at the working hour The system has reserved digit 9 for operator service and the default operator s extension is 100 You can upload the customized English and Native Welcome message by browsing the gsm or g729 file in the local storage and upload to the system Once you have done all the changes p...

Page 40: ...y you can never the Custome 1 message during Dec 25 Dec 31 The system will always match the first entry of the service time and play the Welcome Message since the first entry has the highest priority when matching the rule So you have to select the second entry and press Up button to move this entry to the first priority Figure 44 Select Custom 1 Auto attendant service time page Then you can see t...

Page 41: ...is G 729 you have to upload the file with g729 format We ll show the details in Appendix F Figure 46 Upload voice file page of IPX 600 NAT Advanced In the following sections all the NAT Advanced related functions will be introduced Access Control List With Access Control List you can forbid block a certain Notebook PC from accessing certain internet service There are 8 different access control lis...

Page 42: ...th your ISP in order to properly run an Internet server The packets will simply be forwarded through the IPX 600 Enter the range of port numbers and the protocol type UPD or TCP that will be used by the server service Then enter the IP Address and port range of the real local server that will handle the service requests There are eight virtual server entries for user configuration Click the Apply ...

Page 43: ...aveling into a computer on the LAN network Basically if you didn t ask for the data it isn t going to pass through the firewall A Special Application is one that breaks this rule For some applications you can configure the IPX 600 to allow them to pass inside IPX 600 to a specific Notebook PC by setting this Special Application list For a certain special application to pass through IPX 600 first a...

Page 44: ...t the dedicated DMZ Port and click the Apply button Figure 53 DMZ Host page of IPX 600 DoS Denial of Service Protection When you enable this function it will block most of the Internet attacks This option is enabled as default value Figure 54 DoS page of IPX 600 Dynamic DNS IPX 600 support dynamic DNS service If the WAN IP address of IPX 600 is dynamic and public PPPoE you can use this service to ...

Page 45: ...igned to support zero configuration invisible networking and automatic discovery for some devices installed inside the LAN network of IPX 600 The specific devices must have some UPnP application running to let this function work Window XP can support UPnP function MSN version above 6 0 can use UPnP to learn the NAT router s WAN IP and thus traverse the NAT seamlessly To enable the UPnP function ju...

Page 46: ...o be logged and to view these individually logged events There are five kinds of events that could be logged they are system ACL URL filter New NAPT newly opened port mapping and PBX logs For example if you want to log the system events you need to check on this System Log check box and pressing Apply button Latter on you could then press the View System Log to see the logged events Figure 59 Log ...

Page 47: ...to prevent attacks through the Internet When it is disabled the IPX 600 will drop ICMP packets from the WAN side The hacker cannot find the IPX 600 by pinging the WAN IP address The default value of this field is enabled Table 20 Remote management setting description Figure 60 Remote management page of IPX 600 Password This setting allows you to change the web login password of the administrator a...

Page 48: ...kup button you can save IPX 600 s current configuration settings into a file in your PC The saved filename is config dat Restore Configuration The configuration of IPX 600 could be restored from the backup configuration file you stored previously with the file name of config dat You can press the Browse button to select the backup configuration file name Then by pressing Restore button the configu...

Page 49: ...ess from IPX 600 In this way as depicted in Figure 1 the voice packets from IP Phones will go through IPX 600 and data packets from Notebook PC will go through NAT Router This is the default setting Under this situation if the APS selection is checked the IP Phone will also get the auto configuration information file name from DHCP packets and the IP Phone could be installed automatically DHCP Ser...

Page 50: ...ttings will then be saved into system flash memory after boot up If there is no valid configuration in the SD card or the SD card is not plugged into the system the system will load the configurations from the system flash memory instead Configuration Synchronization During the web page configuration when the Apply button in each page is pressed the new settings will be saved into the system flash...

Page 51: ...51 LED When the system boots up and mount the SD card successfully the SD Card LED will be on Since the system doesn t support hot plug unplug the LED won t be turned off ...

Page 52: ...come to PLANET Technology please dial the extension number or press 9 for operator for native language service please press 0 2 Busy message Sorry the extension number cannot be recognized please check again or wait for operator 3 Off duty message We are sorry we cannot take your call now please dial the extension number or press 0 for native language service 4 Chinese welcome message 5 Chinese in...

Page 53: ...D Card and the file size cannot exceed 200 Kbytes Many shareware or software can record the voice in gsm format We ll use WavePad to demonstrate the recording procedures You can find the information of WavePad in http www nch com au wavepad masters html The following steps demonstrate how to record a file using the WavePad and how to use the Planet G 729 encoder utility to convert the uncompress w...

Page 54: ...tep3 Start to record the IVR till you press button to stop recording Figure 69 Record control page Step4 Move the mouse to the upper right corner of the window and click the the close the recording window Figure 70 Record control page 54 ...

Page 55: ...Figure 71 Play voice page Step6 Move the mouse to File and select Save File As menu to save the voice Figure 72 Go to save voice file page Step7 Type in the filename select the extension to GSM and press Save button to save the file 55 ...

Page 56: ...he filename select the extension to Wave and press Save button to save the file Figure 74 Save voice file page Step9 Choose the 8 kHz 16 bits Mono 15 kb second PCM and press OK button to save the file This will be the uncompress wave file format 56 ...

Page 57: ...Figure 75 Wave file format setting page Step10 Then you can use G 729 encoder to convert the uncompress wave file to g729 file Figure 76 Convert page of G 729 encoder 57 ...

Page 58: ... go to the correct proxy server you desired to use This is done through the Call Route settings For example as depicted in the following web page of a call route setting if you want to make the off net call via FWD proxy server you have to dial 9 followed by the PSTN phone number The IPX 600 will direct this call to the FWD proxy server and drop digit 9 before sending the telephone number to the p...

Page 59: ...t to the gateway and then dial the desired PSTN number This is a two stage dialing b If you want to configure a one stage dialing a call route with destination IP address pointed to the FXO gateway must be added in the Call Route list The following figure shows the example configuration In this way the FXO gateway does not need to register to IPX 600 Figure 65 Gateway example page Figure 66 Call r...

Page 60: ...step by step to establish your first voice communication via web browsers operations ATA and IP Phone register to IPX 600 In the following samples we ll introduce ATA and IP Phone registers to IPX 600 applications Figure 77 Topology of instruction example Machine configuration STEP 1 Please log in IPX 600 via web browser and browse to IP PBX Æ Users Mgmt configuration menu There have four accounts...

Page 61: ...ure 79 Web page of VIP 156 STEP 3 After both of devices have registered to IPX 600 successfully the User Management page will show the registration status Figure 80 User Management page with Phone and ATA registered Test the scenario 1 VIP 156 pick up the telephone 2 Dial the number 101 VIP 154T shall be able to connect to the VIP 154T 3 Then the VIP 154T should ring Please repeat the same dialing...

Page 62: ...via VIP 480FO applications Figure 81 Installation example with VIP 480FO Machine configuration STEP 1 Please refer to the first sample and let VIP 154T and VIP 156 register to IPX 600 STEP 2 Please log in IPX 600 via web browser and browse to IP PBX Æ Users Mgmt configuration menu Press Batch Add button to add four accounts for VIP 480FO using ...

Page 63: ...owse to IP PBX Æ Gateway configuration menu Add a gateway for VIP 480FO and the sample configuration screen is shown below Figure 83 Add new gateway to IPX 600 Pressing the Apply button for activate the configuration Figure 84 Gateway page of IPX 600 63 ...

Page 64: ...g the Apply button for activate the configuration Figure 86 Call Route page of IPX 600 STEP 5 Please log in VIP 480FO via web browser and browse to Advance Setup Æ VoIP Setup Æ VoIP Basic configuration menu Insert the account password information and set up the hunting function The sample configuration screen is shown below Figure 87 Set up the number of FXO ports of VIP 480FO 64 ...

Page 65: ...register to IPX 600 STEP 6 Browse to Port Status configuration menu Fill in the auto attendant number 9997 to all of ports Figure 90 Hot Line to auto attendant of IPX 600 STEP 7 After all of devices have registered to IPX 600 successfully the User Management page will show the registration status 65 ...

Page 66: ...be able connect to the User A 4 Then the telephone of User A will ringing then User A pick up the phone set and talk with VIP 156 5 Both VIP 156 and User A hang up the calls 6 User A pick up the telephone and dial the number 23456789 should be able to connect to the Auto Attendant System of IPX 600 7 The User A will hear the prompts and dial the extension number 100 shall be able connect to the VI...

Page 67: ...g 20 Detailed Call Record User Management via Web Browser Call Pickup Group Display 200 Registered User s Status Unregistered Registered On Call Outgoing Call Block List 10 Call features Call Forward Immediate Call Forward on Busy Call Forward on No Answer Do Not Disturb Forward to Voicemail Direct Inward Dialing DID Call Pickup Call Park Call Retrieval Caller ID Dial By Name Roaming Extensions Mu...

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