8-port Combo KVM Over IP Switch
IKVM-8020
Appendix B Troubleshooting & Frequently Asked Questions
Q:
The remote mouse doesn’t work or is not synchronous
A:
Make sure the mouse settings in IKVM-8020 match the mouse model. There are
some circumstances where the mouse synchronization process could behave
incorrectly, refer to Section 3.4.3 for further explanation.
Q:
The video quality is bad or the picture is grainy
A:
Try to correct the brightness and contrast settings (see section 4.3.1) until
they are out of a range where the picture looks grainy. Use the auto
adjustment feature to correct a flickering video.
Q:
Login on IKVM-8020 fails.
A:
Was the correct combination of user and password given? On delivery, the
user ”super” has the password ”pass”. Moreover your browser must be
configured to accept cookies.
Q:
The Remote Console window can’t connect to IKVM-8020.
A:
Possibly a firewall prevents access to the Remote Console. Make sure the
TCP port numbers 443 or 80 are open for incoming TCP connection
establishments.
Q:
No connection can be established to IKVM-8020.
A:
Check whether the network connection is working in general (ping the IP
address of IKVM-8020). If not, check network hardware. Is IKVM-8020
powered on? Check whether the IP address of IKVM-8020 and all other IP
related settings are correct! Also verify that all the IP infrastructure of your
LAN, like routers etc., is correctly configured. Without a ping functioning,
IKVM-8020 can’t work either.
Q:
Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the
console system and not transmitted to the host.
A:
You have to define a so-called ’Button Key’. This can be done in the Remote
Console settings.
Q:
In the browser the IKVM-8020 pages are inconsistent or chaotic.
A:
Make sure your browser cache settings are feasible. Especially make sure
the cache settings are not set to something like ”never check for newer
pages”. Otherwise IKVM-8020 pages may be loaded from your browser
cache and not from the card.
Q:
Windows XP doesn’t awake from standby mode
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