30
Troubleshooting
Issues
No Sound
Media Not Supported
Bad Radio Reception
Bluetooth
Cause
Internal amplifier is off
Product is muted
External amplifiers
Audio source
Media on USB flash drive
Radio area
Antenna
Bad Lightning®/USB cable
Locked device
Not charged
CarPlay/Android Auto frozen
Not connecting to device
Solution
Go to Settings > Audio
Touch the volume.
Check the external amplifiers are on.
Change the audio source
Change the media format on the USB device
Change the USB device
Go to Settings > Radio > Sensitivity
Adjust AM/FM Sensitivity
Change the station
Turn OFF AF and TA
Turn OFF RBDS
Antenna output wire isn’t connected
Replace the cable
Device needs to be unlocked
Device needs to be powered ON for CarPlay/
Android Auto to function. Allow it to charge
and power on.
Unplug the device, close all Apps and plug it in
again.
Make sure the device is within range.
Devices’ Bluetooth connection needs to be
turned ON
Apple CarPlay/Android Auto will not start
Summary of Contents for PCPA975W
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