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Appendix

21

Troubleshooting 

If you are experiencing trouble with the LCD display, refer to the following. If 

the problem persists, please contact your local dealer or our service center. 

Problem: No image appears on screen. 

Check that all the I/O and power connectors are correctly and well 

connected as described in the “Installation” section. 

Make sure the pins of the connectors are not crooked or broken. 

Problem: Partial Image or incorrectly displayed image. 

Check to see if the resolution of your computer is higher than that of the 

LCD display. 

Reconfigure the resolution of your computer to make it less than or equal 

to 1280 x 1024. 

Problem: Image has vertical flickering line bars. 

Use "Fine" to make an adjustment. 

Check and reconfigure the display mode of the vertical refresh rate of your 

graphic card to make it compatible with the LCD display. 

Problem: Image is unstable and flickering 

Use "Horizontal size" to make an adjustment.   

Problem: Image is scrolling 

Check and make sure the VGA signal cable (or adapter) is securely 

connected.  

Check and reconfigure the display mode of the vertical refresh rate of your 

graphics card to make it compatible with the LCD display. 

Problem: Vague image (characters and graphics) 

Use "Fine" to make an adjustment. If this problem still exists, use 

"Horizontal size" to make an adjustment.

Summary of Contents for PT1911MX

Page 1: ...PT1975R PT1911MX PT1975S PT1985P Touch Screen LCD Monitors USER S GUIDE www planartouch com...

Page 2: ...ion Windows is a registered trademark of Microsoft Inc Other brand or product names are trademarks of their respective holders Important Recycle Instructions Lamp s inside this product contains mercur...

Page 3: ...uch Screen for PT1985P 6 Package Overview 7 Installation 8 Product Overview 8 Front View 8 PT1975R PT1911MX PT1975S Bottom View 8 PT1985P Bottom View 8 Start Your Installation 9 Connecting the Display...

Page 4: ...0 Troubleshooting 20 Warning Signal 21 No Signal 21 Going to Sleep 21 Out of Range 21 Product Dimensions 22 Compatibility Modes 24 Touch Screen Driver Installation 25 Product Registration and Technica...

Page 5: ...commercial cleaners or 50 50 mixture of water and isopropyl alcohol Use a soft cloth moistened with mild detergent to clean the display housing Use only high quality and safety approved AC DC adapter...

Page 6: ...80 kHz horizontal scan 56 75 Hz high refresh rate 0 294mm x 0 294mm Pixel pitch Auto adjustment function Multilingual OSD user controls VESA DPMS power saving Kensington security slot 75 mm 100 mm VE...

Page 7: ...e touch screen for finger input Surface Anti glare treatment Interface Dual RS 232 Serial USB controller Durability 225 million touches at a single point Hardness of surface Mohs Hardness rating of 7...

Page 8: ...n for PT1985P Project capacitive touch screen for finger input only Surface Glare treatment Interface USB controller Transmittance 90 5 Driver Windows 7 VISTA 64 32 bits XP 2000 XP Embedded Express Li...

Page 9: ...VGA Signal Cable DVI Signal Cable Audio in Cable RS 232 Cable PT1975R PT1911MX PT1975S only User s Manual USB Cable Type A to B Touch Screen Driver Installation CD ROM User s Guide Landing Strip DC P...

Page 10: ...8 2 Installation 1 2 Product Overview Front View PT1975R PT1911MX PT1975S PT1985P PT1975R PT1911MX PT1975S Bottom View Without Stand PT1985P Bottom View Without Stand...

Page 11: ...ng in the direction of the arrow as seen in step 2 diagram 3 Move the stand into position as seen in step 3 diagram 4 Connect the cables to the appropriate connectors as seen in Step 4 diagram Use ste...

Page 12: ...diagram 6 Using a Philips Head screwdriver insert the screw CBM M3x6 into the cable cover and monitor as seen in the step 6 diagram 7 Re attach the stand back cover to the LCD stand by pressing firml...

Page 13: ...r display to the Audio out port of your computer 12 1 5 Connect the RS 232 or USB cable from the RS 232 or USB port of your display to the RS 232 port or USB port 12 1 of your computer 6 Configure the...

Page 14: ...12 Figure 12 1 PT1975R PT1911MX PT1975S PT1985P...

Page 15: ...13 1 5 Kensington Security Slot The monitor can be secured to your desk or any other fixed object with Kensington lock security products The Kensington lock is not included...

Page 16: ...s The VESA mounting interface is located on the back of your monitor To mount the monitor on a UL certified swing arm or other mounting fixture follow the instructions included with the mounting fixtu...

Page 17: ...15 1 7 Remove the Deskstand 1 Remove stand back cover 2 Remove hinge cover 3 Remove 4 screws and then remove hinge...

Page 18: ...Panel Controls OSD Key Menu off status Menu on status Menu appear Menu disappear return to main item S Brightness Main item select up Adjust up T Mute Main item select down Adjust down Enter Select su...

Page 19: ...Press and hold the Menu key again with the OSD menu on the screen the OSD menu will disappear Then press the Power key 1 time while the menu key is still being pressed The Lock Unlock menu will appear...

Page 20: ...ease note a When the OSD Lock function is selected this indicates that all the buttons except power button are now disabled b When the Power Lock function is selected this indicates that the power key...

Page 21: ...screen image horizontal dot clock adjustment Fine The screen image pixel phase adjustment OSD Left Right Moving OSD menu horizontal position to left or right OSD Up Down Moving OSD menu vertical posit...

Page 22: ...re the resolution of your computer to make it less than or equal to 1280 x 1024 Problem Image has vertical flickering line bars Use Fine to make an adjustment Check and reconfigure the display mode of...

Page 23: ...computer graphics card Check all the power switches power cables and VGA signal cable Going to Sleep The LCD display is under the power saving mode In addition the LCD display will enter power saving...

Page 24: ...22 2 5 Product Dimensions PT1975R PT1911MX PT1975S...

Page 25: ...23 PT1985P...

Page 26: ...50 75 VESA SVGA 800 x 600 35 16 56 VESA SVGA 800 x 600 37 88 60 VESA SVGA 800 x 600 48 08 72 VESA SVGA 800 x 600 46 88 75 VESA XGA 1024 x 768 48 36 60 VESA XGA 1024 x 768 56 48 70 VESA XGA 1024 x 768...

Page 27: ...er is located on the enclosed CD ROM for these operating systems Windows 7 VISTA 64 32 bits XP 2000 XP Embedded Express only Linux Apple Mac OS Please Note 1 The PT1975R PT1911MX PT1975S PT1985P is Mi...

Page 28: ...that appears to the right of the model name 4 The HID calibration tool will automatically open From here the user can choose to do the following a 4 Points Calibration b 9 Points Linearization c 25 Po...

Page 29: ...utton Control Panel and then Hardware and Sound 2 Under Tablet PC Settings tap Calibrate the screen for pen or touch input 3 On the Display tab under Display options tap Calibrate and then Yes to allo...

Page 30: ...28...

Page 31: ...at your EWF is disabled If your EWF is enabled please disable the EWF by using the EWF Manager command 4 Once the EWF is disabled click on the XP driver on the CD ROM and follow the step by step instr...

Page 32: ...Touch Interface RS 232 or USB please follow instructions below 1 Uninstall the touch driver 2 Re start the computer 3 Remove the original Touch Interface RS 232 or USB 4 Connect the computer to the T...

Page 33: ...D monitor touch screen or other Planar products visit our online store at www PlanarOnline com or find other stores who carry Planar products at http www planar com howtobuy Technical Support Visit Pl...

Page 34: ...ANAR1 866 752 6271 or 1 503 748 5799 outside the United States Hours 24 hours a day 7 days a week 2011 Planar Systems Inc 3 11 Planar is a registered trademark of Planar Systems Inc Other brands and n...

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