Warranty
Pixel Technologies warrants its products against defects in material or workmanship for a period of 12 months from the date of
retail sale unless otherwise contracted. Defec ve products will be repaired or replaced at the sole discre on of Pixel Technologies,
Inc.
Shipping Your Product for Warranty Repair
·
A copy of the receipt, invoice, or other proof of purchase.
·
A descrip on of the problem.
·
Include all original components that came with the unit. Missing components will not be replaced.
·
Include return name, physical address, & telephone number/email address and RMA number. (An RMA number can obtained
by calling Pixel Technologies at 800
-
595
-
0845.
·
Please ship product by traceable means (such as UPS, FedEx, etc)
Return Material Authoriza on (RMA)
You must email or call us and obtain an RMA number before returning any product and be sure to write it clearly on the outside of
the package. We reserve the right to refuse any products returned to us without a return authoriza on number clearly wri en on
the outside of the return package. All returns or exchanges MUST be postmarked within 3 business days a er an RMA number is
issued. Please keep products and packaging in like
-
new condi on when returning for a refund to avoid fees for damaged/missing
items. Packaging may be opened, but ALL items must be present including the packaging itself and literature. Items that have been
physically damaged and show clear signs of wear also cannot be returned.
Damaged, Missing, Delayed or Wrong Items Shipped
Pixel Technologies
is not responsible for items that may be damaged, lost, or missing by the shipping company, or "carrier" (UPS,
DHL, USPS, etc.). All products and packaging should be carefully inspected upon receipt. Any and all claims regarding wrong item
shipped, missing items, or items damaged in shipping must be made to us by email or phone within
7 (seven) calendar days
of your
order being marked delivered to you by the carrier; a er that we can no longer file any claims. The purchaser should alert the carri-
er and Pixel Technologies that a claim needs to be filed for that shipment. Once the claim is approved, we will re
-
ship your item at
no addi onal charge.
If we shipped you the wrong item
, we will ship out the correct item to you at no addi onal charge. We will ask that you return the
incorrect item to us. An RMA number will be issued and you will be fairly compensated for your return shipping expenses. We re-
serve the right to choose a shipping method for your replacement, normally matching the same in
-
transit me as your original
shipment.
If an item is missing
, we will review the order, checking correct package weight, etc. If we determine that the item was in fact
omi ed through our error, we will ship the item out at no addi onal charge to you. Shipping method will be equal in speed to the
original shipping method at me of order (Air or Express service may not apply to shipments going to Hawaii, Alaska, or Canada).
If a piece is missing from a kit
(for example, a cable) we will ship the missing piece via the carrier and shipping method of our
choice.
We will be happy to help you
with the details of packaging and shipping your merchandise for credit or exchange if defec ve.
Some limita ons and restric ons apply. Replacements for defec ve items are usually shipped within 1
-
3 business days (via ground)
a er receipt of the defec ve item.
We strive to ship products out as soon as possible
. Once items are shipped, Pixel Technologies has no control over the meliness
of the shipments and cannot be held responsible for any delays caused by the carrier.
If necessary, Pixel Technologies will aid in the filing of an appropriate claim with the carrier in the event of package loss or dam-
age. We cannot refund shipping charges regardless of reason for delayed shipments.
Pixel Technologies, Inc. | www.pixelsatradio.com | [email protected] | (800) 595
-
0845 | Page 5
