If you’re still having trouble, then visit
www.pitneybowes.com/ca/en/desktopsendkit
and select Support.
*AW32810reva*
AW32810 Rev. A 12/18
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All Rights Reserved
Scale Issues
If the scale icon is grayed out and cannot be selected, or if the
scale icon can be selected, but does not update to reflect the
weight from the scale, this indicates that:
• The scale app has not been installed.
• There is nothing on the scale.
• There is a USB hub between the scale and the computer.
Ensure that the compatible scale is installed:
10lb/5Kg USB scale
Ensure that the scale app is installed. For details, see Install the
Scale.
If the scale icon is grayed out, place an item on the scale. The
scale icon should then display the weight of the item on the scale.
Ensure that the USB cable is connected directly from the scale to
the computer.
Do not use a USB hub between the USB scale and the computer.
Note: When the scale is connected to a computer with the USB
cable, the power button on the scale will be disabled. The power
button is only used when the scale is powered with a 9-volt
battery. There is no need to use a battery if the scale is connected
to the computer with a USB cable.
5500 Explorer Drive
Mississauga, ON L4W 5C7