7
Troubleshooting 3
If the right LED on the Communication Device does not blink
green
only, your
meter is not communicating with the Internet.
Try the following:
•
Check that the USB Cable ( )
is connected properly.
•
If the right LED is solid
orange
(not blinking), then the network cable is connected
to an inactive port. Try other ports (for 10 seconds each) until you find one that is
active (LED changes from solid orange to
green
).
•
Restart the Communication Device by pulling the power connector
( )
out, then
reconnecting the power.
•
If, after 60 seconds, the right LED still does not blink
green
only, consult your IT
specialist.
Your IT specialist can refer to online troubleshooting assistance at:
www.pb.com/support/LAN
Troubleshooting 2
If the right LED on the Communication Device alternates orange and green or
the meter message reads: “Dialing, Please wait...” you will need to contact Pitney
Bowes for setup support.
Before calling, access and record your meter’s software version (UIC version) by
following these steps:
•
Press
Menu
.
•
Use the
Review
(
st
) keys to scroll to “Select a report?” and press
Enter/yes
.
•
Use the
Review
keys to scroll to “View software ver. report?” and press
Enter/yes
.
•
Use the
Review
keys to scroll to the UIC screen.
•
Record the UIC version.
•
Press
Clear/Back
to return back to the reports menu. Follow the prompts to
return to the Ready screen.