Pitney Bowes DM225 Operating Manual Download Page 1

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Operating Guide

Digital Mailing System

Models

DM225 and DM300

Summary of Contents for DM225

Page 1: ...Operating Guide Digital Mailing System Models DM225 and DM300...

Page 2: ......

Page 3: ...Gives basic details of your new system important safety information and acquaints you with the different parts of the system About your new system 1 1 Safety and Compliance 1 2 Machine Identification...

Page 4: ...ount Reports 3 7 Detailed Report 3 7 Summary Report 3 8 Configuration Report 3 8 Error Report 3 8 Setup Menu 3 9 Basic Settings 3 9 Display Contrast 3 9 Low Funds Warning 3 10 High Value Warning 3 10...

Page 5: ...POSTAGE Tells you about the Pitney Bowes Postage by Phone system and how to refill your meter with postage funds About the Postage by Phone System 4 1 Types of Refill 4 1 Connecting to a Telephone Li...

Page 6: ...Problems 6 3 Printing Problems 6 4 Display Problems 6 4 Moistening Problems 6 5 Refill Problems 6 6 Display Messages 6 7 Blink Codes 6 12 7 REFERENCE Gives information on functions you may only need o...

Page 7: ...ct footprint ENERGY STAR compliant design lowers operating costs and helps preserve the environment Large easy to read graphic display shows the meter s status and prompts you through all setup operat...

Page 8: ...n or green and yellow The wire which is coloured blue must be connected to the terminal which is marked with the letter N or coloured black The wire which is coloured brown must be connected to the te...

Page 9: ...estic environment this product may cause interference in which case the user may be required to take adequate measures In order to comply with Class A limits the power cord must be 3 metres in length...

Page 10: ...1 4 Introduction 1 2 3 4 5 13 12 11 10 6 7 8 9 Machine Identification...

Page 11: ...seal an envelope It can act as a reminder or can help an occasional operator use the system 7 Moistener Press to remove the moistener from the Mailing Machine Release Button DM300 system only 8 Moist...

Page 12: ...settings you use most often You can display the postage used and postage available as well as your current ad and date selections The display also prompts you through setup operations 3 Lock Meter Wh...

Page 13: ...harged to an account If the meter s accounting feature is turned off the display shows the total postage used and number of mailpieces processed since the batch register was last reset 10 Meter ID Pre...

Page 14: ...nic postal scale or a printer This is a standard RS 232 serial port 4 Power Inlet Plug the power cord in here Make sure you have read the safety information on page 1 2 before connecting power IMPORTA...

Page 15: ...If you plan on printing tape strips DM300 system only make sure you ve loaded an adequate supply See Chapter 5 Check that you have enough postage to handle your job press Funds to view the postage av...

Page 16: ...creen you actually see may look slightly different depending on how your meter is set up Checking Funds Available Press the Funds key to check the postage funds available the postage funds used and th...

Page 17: ...y Screen Returning to Today s Date The quickest way to return to today s date is to simply press the Normal Preset key Your meter will will return to the settings you use most often and the date will...

Page 18: ...needed the display briefly shows the account you selected and returns to the Ready Screen The display prompts you if an account password is needed If it is key in the four digit password and press En...

Page 19: ...mber of the Preset you want Simply key in the Preset number then press the Custom Presets key or if you don t know the number of the Preset you want 1 At the Ready Screen press the Custom Presets key...

Page 20: ...up against the Mailing Machine s back wall 4 Slide the envelope to the right B until the machine draws it in The envelope will be printed and ejected into the stacker IMPORTANT NOTE Always ensure that...

Page 21: ...n the DM300 1 Enter the postage value you want The system will imprint every tape in the batch with the same value 2 Press the Tape key 3 Key in the number of tapes you want You can key in any number...

Page 22: ...ing a Batch Register Report 1 With the Account Batch Totals displayed place an envelope on the feed deck and guide it to the rear and right or on the DM300 press Tape 2 The display prompts Print Accou...

Page 23: ...formation about your postage meter when you call for help or add postage 1 Press the Meter ID key The display shows information on two screens Screen 1 shows the meter s model number meter serial numb...

Page 24: ...2 10 Operation...

Page 25: ...to a menu prompt press Options no to answer no Use the meter s alpha keyboard to type in account and preset names All menus are self prompting they ll tell you what to do This chapter provides more d...

Page 26: ...3 25 New Town Circle page 3 26 Enable Features page 3 27 Scale Printer Cfg page 3 27 Replace Print Head page 3 28 Tape Calibration page 3 28 A Options Enable Disable Account page 3 20 Create Account...

Page 27: ...de page 3 11 Dialling Prefix page 3 12 PB Phone Number page 3 12 PB Account Number page 3 13 Modem Type page 3 13 A The Menu Structure This diagram shows the menu structure available when you press th...

Page 28: ...display prompts Mode set Postage Mode and returns to the Postage Mode Ready Screen Seal Only What is it Only available on the DM300 Select this option when you want to seal envelopes but you don t wan...

Page 29: ...ter maintenance menu as described on the previous page Perform the maintenance routine and print another test print Check the test print If the test print still shows gaps perform the maintenance rout...

Page 30: ...external printer to generate a Meter Setup or Detailed Accounting Report Meter Setup Report What is it A printed report of how your meter is setup The report shows register information warning and ti...

Page 31: ...t fit on one envelope tape the meter will ask for a second envelope or tape to be printed Refill Statement Date of Refill Time Refill Amount 29 12 99 16 57 200 00 15 12 99 15 09 200 00 26 11 99 14 35...

Page 32: ...your equipment Prints your meter serial account numbers and software levels Where is it In the Reports Menu Select Options Reports Configuration Report Action Place an envelope on the feed deck and gu...

Page 33: ...nu Select Options Setup Menu Basic Settings Action Allows you to select one of the following options Display Contrast Low Funds Warning High Value Warning Refill Setup Print Position Lock Code Supervi...

Page 34: ...events you from accidentally printing a postage value that s more than you need The high value warning is factory set at 1 00 If you wish you can change the value using this function Where is it In th...

Page 35: ...ostage by Phone system Press Enter The display shows the value you entered and returns to the Refill Setup Menu Refill Mode What is it Allows you to set your meter to refill automatically by modem or...

Page 36: ...dialling the prefix press the decimal point key Press Enter The display shows the prefix you entered including the pause if you entered one and goes back to the Refill Setup Menu PB Phone Number What...

Page 37: ...ess Enter The meter display shows the account number you entered and returns to the Refill Setup Menu Modem Type What is it The modem is the device your meter uses to communicate over the phone lines...

Page 38: ...ature Lock Code Set or Lock Feature Disabled and returns to the Basic Settings Menu Print Position What is it Allows you to adjust the position of the meter impression with respect to the right edge o...

Page 39: ...ed access to the meter s accounting setup functions Where is it In the Basic Settings Menu Select Options Setup Menu Basic Settings Supervisor Password Action Type in your current supervisor password...

Page 40: ...hour during British Summer Time Where is it In the Time of Day Menu Select Options Setup Menu Time of Day British Summer Time Action The display shows the current time and tells you if summer time is...

Page 41: ...press the Date Ad Insc key to see them If you don t want to assign an ad key in 0 None and press Enter The display shows the choices you made Press Enter to accept them or back CE C to go back if the...

Page 42: ...u want Key in the postage value you want to assign to the custom preset and press Enter The display shows the value you entered and if your meter has ads prompts you to select an ad from the list Key...

Page 43: ...clude the preset name postage value ad and account Once deleted the preset name is EMPTY CAUTION Once you delete a preset its values are gone forever Make sure you really want to delete it Where is it...

Page 44: ...bled on or disabled off Press 1 to enable accounting 2 to disable accounting Press Enter The display shows your choice and returns to the Accounting Setup Menu Your meter stores information for 10 acc...

Page 45: ...ccount passwords are not enabled the display won t prompt you for a password Type in a password up to four alphanumeric characters long and press Enter If you don t want to protect the account with a...

Page 46: ...letion Remember once you delete the account all the information associated with it is gone forever Press CE C if you don t want to delete The display returns to the Accounting Setup menu Press Enter t...

Page 47: ...swords What is it Use this menu option to turn the account password feature on enabled or off disabled If the feature is on you can protect each account from unauthorised access by assigning it a uniq...

Page 48: ...ng Setup Menu Key in the four digit password followed by Enter The display tells you if the clear individual account function is enabled on or disabled off Select 1 to turn the feature on select 2 to...

Page 49: ...nu Select Options Setup Menu Meter Graphics New Ad Action If your meter already has 10 ads loaded the display prompts you to delete an ad Key in the number next to the ad you want to delete The displa...

Page 50: ...change address when Pitney Bowes will supply you with an update Town Circle Smartcard Where is it In the Meter Graphics Menu Select Options Setup Menu Meter Graphics New Town Circle Action The displa...

Page 51: ...on and is on line ready before you attempt to print an external report If you use the A B Switch Box always make sure the box is switched to Printer before you attempt to print an external report Ena...

Page 52: ...ed Functions Menu Select Options Setup Advanced Functions Tape Calibration Action This is not an Operator function If you inadvertently select this option press CE C to exit Replace Print Head What is...

Page 53: ...When can I refill my meter In the U K auto refill using the meter s modem is available from 7 00am to 8 00pm Monday to Saturday including Bank Holidays What if I have difficulties If you have any pro...

Page 54: ...hone wall socket You may need a two way adapter splitter if you are using the same socket as your fax machine or telephone handset The meter can be refilled either in place on the mailing base preferr...

Page 55: ...your Postage by Phone Account Balance IMPORTANT You should always have adequate funds in your Postage by Phone account before you attempt to add postage to your meter To check your account balance you...

Page 56: ...e meter made a successful connection to the Data Centre and the refill is in progress You may also see moving dots this tells you the meter is working Refill Successful The display tells you how much...

Page 57: ...nt refill instructions 3 Feed a spare envelope into the feed deck or press the Tape key DM300 only to print refill instructions The printout has all the information you need to have at hand when you c...

Page 58: ...way 1 Push back on the meter release lever so that the bottom of the lever points to the Remove position 2 Slide the Postage Meter into its slot making sure it is correctly seated 3 Turn the meter rel...

Page 59: ...use it helps keep your moistener clean and improves sealing efficiency 3 If the tank was empty allow 30 minutes for the moistener pad to get completely wet CAUTION Don t overfill the moistener tank Ch...

Page 60: ...bs 2 Slide the brush back towards the rear of the moistener tank 3 Close the brush holder press down on it firmly and reinstall the moistener tank see next page Removing and Cleaning the Moistener Wic...

Page 61: ...nly fitted to the DM300 system To load the tape feeder 1 Remove any tape strips already in the feeder by pulling them straight out 2 Load the new tape strips print side white surface UP Take up to a m...

Page 62: ...ensure that your prints are clear and complete Poor prints may be rejected by Royal Mail Out of Ink Replace the ink cartridge immediately The ink supply is gone you won t be able to print 1 Open the r...

Page 63: ...range for one of our engineers to visit by calling the Pitney Bowes National Service Centre on 08705 12 13 14 Before You Call If you need to call please have the following information at hand Product...

Page 64: ...ise to the Operate position The Postage Meter may be in sleep mode Press any key to wake it Envelope Feeding Problems Envelope jams on transport deck To clear a jam 1 Pull the feed deck release knob f...

Page 65: ...ean tape strip feeder 1 Remove the moistener see page 5 1 2 Slide the tape strip feeder cover to the left and remove 3 Remove the tapes Inspect the feeder and clean out any debris Push down on the spr...

Page 66: ...guide Display Problems Display hard to read Display contrast needs adjustment 1 Press Options 2 Select the option Setup Menu 3 Select the option Basic Settings 4 Select the option Display Contrast 5...

Page 67: ...stener If the sealant level is low refill the moistener with E Z Seal solution See the instructions on page 5 1 Dry moistener brush Try wetting the moistener brush If the brush dries out quickly repla...

Page 68: ...s are firmly seated in their sockets Incorrect refill setup One or more of the refill setup options may be wrong Go to the refill setup instructions on the pages noted and check the following Does you...

Page 69: ...count number Ad Not Found A memory preset requires an ad that s no longer in the meter No ad is set when the meter returns to the Ready Screen Press CE C to clear this message Ad Not Installed You ins...

Page 70: ...is happens Instead the mailpiece exits the meter automatically Press CE C to clear the error and then reinsert the mailpiece Make sure you re feeding envelopes properly Follow the instructions on page...

Page 71: ...t be able to add funds until you have performed this function Your meter must be set up to perform a modem auto refill if necessary you can go into the setup menu and change it See the instructions on...

Page 72: ...unt When the meter s accounting feature is on you must enter a valid account number before the meter allows you to select a postage value Select an account as described on page 2 4 No Account Selected...

Page 73: ...ultiple of 50 You entered an invalid refill amount Enter an amount that is a multiple of 50 Refill Too High The meter can t hold the refill amount you asked for plus the funds already in it Enter a sm...

Page 74: ...entative what blink code you saw This helps to isolate the problem and gets your meter up and running faster 1 Blink Low ink Replace the ink cartridge The meter display normally tells you when it s ti...

Page 75: ...entre See page 6 1 12 Blinks Ink sensor error Call the National Service Centre See page 6 1 13 Blinks Jam in stand alone mode Remove envelope and restart machine 14 Blinks Skew in stand alone mode Rem...

Page 76: ...6 14 Problems...

Page 77: ...pe Capacity 50 tapes Internal Ad Slogan Storage 5 programmable 5 pre programmed Accounting 10 accounts standard 50 or 100 accounts optional Material Minimum Size 89mm x 105mm moistening DM300 only 76m...

Page 78: ...Use of unapproved ink may also contravene Royal Mail regulations for use of a postage meter Advertising Slogans Ads Pitney Bowes offers a wide range of standard and custom ad slogans These give your...

Page 79: ...our Postage Meter and Mailing Machine are designed to work with the current family of Pitney Bowes N Series electronic postal scales When combined they form a complete mailing system that Accurately w...

Page 80: ...ology and carries out its own printer maintenance To ensure optimum performance and maximum ink cartridge life ensure the machine remains plugged in and turned on at all times The machine is equipped...

Page 81: ......

Page 82: ...acy and usefulness of this guide however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products FOR SERVICE AND SUPPLIES The Pinnacles Ha...

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