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WARRANTY
CONDITIONS
All wood pellet grills by Pit Boss®, manufactured by Dansons, carry a limited warranty from the date of sale by the original owner. The warranty coverage
begins on the original date of purchase and proof of date of purchase, or copy of original bill of sale, is required to validate the warranty. Customers will be
subject to parts, shipping, and handling fees if unable to provide proof of purchase or after the warranty has expired. Dansons carries a five (5) year warranty
against defects and workmanship on all steel parts, and five (5) years on electrical components. Dansons warrants that all part(s) are free of defects in material
and workmanship, for the length of use and ownership of the original purchaser. There is no specifics warranty on the Grill Probe, meat probe, paint, powder
coat finish, burn pot, grill cover and all gaskets or against damage caused from corrosion. Warranty does not cover damage from wear and tear, such as
scratches, dents, dings, chips or minor cosmetic cracks. These aesthetic changes of the grill do not affect its performance. Repair or replacement of any part
does not extend past the limited warranty.
During the term of the warranty, Dansons’ obligation shall be limited to furnishing a replacement for defective and/or failed components. As long as it is
within the warranty period, Dansons’ will not charge for repair or replacement for parts returned, freight prepaid, if the part(s) are found by Dansons’ to
be defective upon examination. Dansons’ shall not be liable for transportation charges, labor costs, or export duties. Except as provided in these conditions
of warranty, repair or replacement of parts in the manner and for the period of time mentioned heretofore shall constitute the fulfillment of all direct and
derivate liabilities and obligations from Dansons to you.
Dansons takes every precaution to utilize materials that resist rust. Even with these safeguards, the protective coatings can be compromised by various
substances and conditions beyond Dansons’ control. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are
some of the substances that can affect metal coatings. For these reasons, the warranty does not cover rust or oxidization, unless there is loss of structural
integrity on the grill component. Should any of the above occur, kindly refer to the care and maintenance section to prolong the lifespan of your unit. Dansons
recommends the use of a grill cover when the grill is not in use. This warranty is based on normal domestic use and service of the grill, and neither limited
warranty coverage’s apply for a grill which is used in commercial applications.
EXCEPTIONS
There is no written or implied performance warranty on Pit Boss® units, as the manufacturer has no control over the installation, operation, cleaning,
maintenance or the type of fuel burned. This warranty will not apply nor will Dansons assume responsibility if your appliance has not been installed, operated,
cleaned and maintained in strict accordance with this owner’s manual. Burning other than quality wood pellets may void the warranty. The warranty does not
cover damage or breakage due to misuse, improper handling or modifications. Neither Dansons, or authorized Pit Boss® dealer, accepts responsibility, legal
or otherwise, for the incidental or consequential damage to the property or persons resulting from the use of this product. Whether a claim is made against
Dansons based on the breach of this warranty or any other type of warranty expressed or implied by law, the manufacturer shall in no event be liable for any
special, indirect, consequential or other damages of any nature whatsoever in excess of the original purchase of this product. All warranties by manufacturer
are set forth herein and no claim shall be made against manufacturer on any warranty or representation. Some states do not allow the exclusion or limitation
of incidental or consequential damages, or limitations of implied warranties, so the limitations or exclusions set forth in this limited warranty may not apply
to you. This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state.
ORDERING REPLACEMENT PARTS
To order replacement parts, please contact your local Pit Boss® dealer or visit our online store at:
www.pitboss-grills.com
CONTACT CUSTOMER SERVICE
If you have any questions or problems, contact Customer Service, Monday through Sunday, 4am - 8pm PST (EN/FR/ES).
[email protected] | Toll-Free: 1-877-303-3134 | Toll-Free Fax: 1-877-303-3135
WARRANTY SERVICE
Contact your nearest Pit Boss® dealer for repair or replacement parts. Dansons requires proof of purchase to establish a warranty claim; therefore, retain your
original sales receipt or invoice for future reference. The serial and model number of your Pit Boss® can be found on the lid of the hopper. Record numbers
below as the label may become worn or illegible.
MODEL
SERIAL NUMBER
DATE OF PURCHASE
AUTHORIZED DEALER
