18
TROUBLESHOOTING
Proper cleaning and maintenance will prevent common operational problems. When your
griddle is operating poorly, or on a less frequent basis, the following troubleshooting
tips may be helpful. For FAQ, please visit
www.pitboss-grills.com
. You may also
contact your local Pit Boss authorized dealer or contact Customer Service for assistance.
WARNING: Always disconnect the gas cylinder prior to opening
the grill for any inspection, cleaning, maintenance or service work.
Ensure the griddle is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
Burner Will
Not Light
The ignition
wire is broken
Contact Customer Service for assistance or a replacement
part.
No igniter spark
on electrode
Adjust the electrode. Contact Customer Service for
assistance or a replacement part.
No gas supplied Check the regulator valve. Check connection for leak.
Grease Fire
/ Frequent
Flare-Ups
Grilling fatty
meats
Grill fatty meats when the cooking surface is cold, and the
knobs are on the “LOW” setting.
Cooking
temperature
Attempt cooking at a lower temperature. Grease does
have a flash point. Keep the temperature under 176°C /
350°F when cooking highly greasy food.
Water sprayed
on gas flames
Do not spray water on gas flames.
Burner blows
out
No Gas Flow
Check gas fuel connection, and ensure it is open. Replace
gas cylinder if empty.
Gusting Or High
Winds
Turn front of grill away from wind or increase flame
height.
Low heat on
“HIGH”
Ports blocked
Clear ports of any obstructions.
Gas tank empty Refill the gas tank.
Gas Leakage
Improper
Installation
Turn the regulator knob to the OFF position, and allow the
regulator knob to pop out. Remove the gas cylinder. Re-
install and tighten. Perform leak test to ensure proper seal.
Replace gas cylinder if damaged.
Seal Failure
Gas cylinder has corroded, rusted, or has been mishandled.
Replace gas cylinder.
Regulator
Failure
Regulator needs to be replaced. Contact Customer Service
for a replacement part.
Summary of Contents for 10557
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