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16

TROUBLESHOOTING

Proper cleaning and maintenance will prevent common operational problems. When your griddle is operating poorly, or on a less 

frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit 

www.pitboss-grills.com

. You may also contact your local dealer or Customer Service for assistance. 

WARNING: Always ensure the griddle is completely cooled to avoid injury.

PROBLEM

CAUSE

SOLUTION

Burner Will Not Light The ignition wire is broken Contact Customer Service for assistance or a replacement part.

No igniter spark on 

electrode

Adjust the electrode. Contact Customer Service for assistance or a replacement part.

No gas supplied

Check the regulator valve. Check connection for leak.

Grease Fire / Frequent 

Flare-Ups

Grilling fatty meats

Grill fatty meats when the cooking surface is cold, and the knobs are on the “LOW” 

setting. 

Cooking temperature

Attempt cooking at a lower temperature. Grease does have a flash point. Keep the 

temperature under 176°C / 350°F when cooking highly greasy food.

Water sprayed on gas 

flames

Do not spray water on gas flames.

Burner blows out

No Gas Flow

Check gas fuel connection, and ensure it is open. Replace gas cylinder if empty.

Gusting Or High Winds

Turn front of grill away from wind or increase flame height.

Low heat on “HIGH”

Ports blocked

Clear ports of any obstructions.

Gas tank empty

Refill the gas tank.

Gas Leakage 

Improper Installation

Turn the regulator knob to the OFF position, and allow the regulator knob to pop 

out. Remove the gas cylinder. Re-install and tighten. Perform leak test to ensure 

proper seal. Replace gas cylinder if damaged. 

Seal Failure

Gas cylinder has corroded, rusted, or has been mishandled. Replace gas cylinder.

Regulator Failure

Regulator needs to be replaced. Contact Customer Service for a replacement part.

Burner Flames Are 

Yellow Or Orange

Poor Air Flow

Check burner tube and burner ports for spider webs or other obstructions. Follow 

Care and Maintenance

 instructions to clean the burner tube.

Burner Obstruction

Grease Cup Is Full, Spilling Empty grease cup and re-install. Follow 

Care and Maintenance

 instructions.

Regulator Valve Is Off

Check the regulator valve connection to the gas cylinder. Remove, then reinstall. 

Perform leak test.

Burner Is Dirty

Turn regulator knob to HIGH for five minutes, and burn-off the unit. Follow 

Care 

and Maintenance

 instructions.

Summary of Contents for 10555

Page 1: ...l before installation and use of this gas appliance Failure to follow these instructions could result in property damage bodily injury or even death Contact localbuildingor fireofficialsaboutrestrictionsandinstallationinspectionrequirementsinyourarea FOROUTDOORANDHOUSEHOLDUSEONLY NOTFORCOMMERCIALUSE PORTABLE GAS GRIDDLE IMPORTANT READ CAREFULLY RETAIN FOR FUTURE REFERENCE MANUAL MUST BE READ BEFOR...

Page 2: ...installation restrictions such as any grill being installed on a combustible surface inspection requirements or even ability to use in your area 1 A minimum clearance of 914mm 36 inches from combustible constructions to the sides of the griddle and 914mm 36 inches from the back of the griddle to combustible constructions must be maintained Do not use this appliance indoors or in an enclosed unvent...

Page 3: ... etc can cause LP gas to be released since the temperature increase causes gas to expand Gas released from the cylinder is flammable and can be explosive 2 Do not use an LP gas cylinder if it has a damaged valve or shows signs of dents gouges bulges fire damage corrosion leakage excessive rust or other forms of visual external damage it may be hazardous and should be checked immediately by a liqui...

Page 4: ...ddle 13 Care Maintenance 14 Tips Techniques 15 Troubleshooting 16 Replacement Parts 17 Warranty 17 COPYRIGHT NOTICE Copyright 2020 All right reserved No part of this manual may be copied transmitted transcribed stored in a retrieval system in any form or by any means without expressed written permission of Dansons 3411 North 5th Avenue Suite 500 Phoenix AZ USA 85013 sales pitboss grills com servic...

Page 5: ...0 cm 851 sq in 104 260 C 220 500 F 62 000 Part Description 1 Fire Box x1 2 Side Handle x2 3 Grease Cup x1 4 Control Knob x4 5 Bottom Shelf x1 A Screw x8 B Bolt x6 Wrench x1 Screwdriver x1 NOTE Due to ongoing product development parts are subject to change without notice Contact Customer Service if parts are missing when assembling the unit 1 2 4 3 A B 5 ...

Page 6: ...nt latch Open the side shelves to remove the bottom shelf Set aside bottom shelf for future installation ASSEMBLY PREPARATION Parts are located throughout the shipping carton including underneath the griddle Inspect the unit parts and hardware blister pack after removing from the protective shipping carton Discard all packaging materials from inside and outside of the griddle before assembly then ...

Page 7: ...w A Installation Mount one Side Shelf Handle to the left side of the Firebox using four screws Repeat same installation of other Side Shelf Handle on the right side of the Firebox 3 EXPANDING THE CART Parts Required 1 x Firebox 1 Installation Close the side shelves and lock the front latch Note illustration 3A Unlock the cart of the griddle by pulling back on the locking system pins near the wheel...

Page 8: ... now completely assembled 8 EXPANDING THE SIDE SHELVES Installation Unlock the front latch Unfold the side shelves to expose the hot plate for usage 6 MOUNTING THE CONTROL KNOBS Parts Required 4 x Control Knob 4 Installation Mount each Control Knob to the front panel of the unit 7 PLACING THE GREASE CUP Parts Required 1 x Grease Cup 3 Installation On the front of the unit place the Grease Cup into...

Page 9: ...lve Turn the cylinder clockwise until firm Hand tighten only 5 Gas cylinder is now installed The outdoor grill when installed must be electrically grounded in accordance with local codes or in the absence of local codes with the National Electrical Code ANSI NFPA 70 or Canadian Electrical Code CSA C22 1 1 Do not store a spare LP gas tank under or near this appliance 2 Never fill the tank beyond 80...

Page 10: ...rea Keep a log or history of what you cooked the outdoor temperature and the cooking time This will help later down the road to help you determine what to cook and how long it will take Have a heated platter or a dish cover ready to keep your food warm while making the trip back inside 3 HOT WEATHER COOKING As it becomes warmer outdoors the cooking time will decrease Follow these few suggestions o...

Page 11: ...rned to the OFF position 2 Connect LP gas cylinder as per instructions Turn LP gas tank valve to OPEN 3 Note the indicator marker on the control knobs Push and hold down the control knob on the griddle and turn 90 degrees or 1 4 counter clockwise SLOWLY 2 to 3 seconds to HIGH You should hear a click sound to indicate a spark from the igniter and look for flame to ensure the burner is lit If it doe...

Page 12: ...area of the burner This can cause injury NOTE Do not use spirit lighter fluid or kerosene for lighting or refreshing a fire in your griddle 5 After the burner has caught fire you are ready to enjoy your griddle at your desired temperature SHUTTING OFF YOUR GRIDDLE 1 When finished cooking turn LP gas tank valve to the CLOSED position and allow the regulator knob to pop out This safety feature locks...

Page 13: ...ok 1 2 3 4 2 Fold in the side shelves Lock the front latch 3 Remove the two bolts from the Bottom Shelf Remove the Bottom Shelf Remove the four bolts from the cart legs Pull back on the locking system pins to fold in the cart legs to collapse the cart NOTE To not misplace re install the bolts into the cart and Bottom Shelf once the cart is completely collapsed 4 Unlock the front latch Open the sid...

Page 14: ... griddle after each use to prevent rust extend the life of your griddle and create a non stick cooking surface The seasoning of your griddle is a continuous process that must be repeated over the life of your griddle to ensure the best cooking experience and longest life for your griddle 1 Clean the griddle after each use using a spatula or scraper to remove all food and debris from cooking surfac...

Page 15: ...NG PREPARATION Be prepared or Mise en Place This refers to preparing the cooking recipe fuel accessories utensils and all ingredients you require at grill side before you start cooking Also read the entire recipe start to finish before lighting the grill A BBQ floor mat is very useful Due to food handling accidents and cooking spatter a BBQ floor mat would protect a deck patio or stone platform fr...

Page 16: ...flames Burner blows out No Gas Flow Check gas fuel connection and ensure it is open Replace gas cylinder if empty Gusting Or High Winds Turn front of grill away from wind or increase flame height Low heat on HIGH Ports blocked Clear ports of any obstructions Gas tank empty Refill the gas tank Gas Leakage Improper Installation Turn the regulator knob to the OFF position and allow the regulator knob...

Page 17: ... Main gas valve and main manifold assembly 12 Gas control knob 4 per grill 13 Heat shield 14 Left side shelf 15 Side shelf handle 2 per grill 16 Grease cup 17 Cart leg assembly left 18 Caster locking 2 per grill 19 Control panel 20 Bottom shelf 21 Cart leg assembly Right 22 Handle screws 6 per grill 23 Latch 24 Caster 2 per grill NOTE Due to ongoing product development parts are subject to change ...

Page 18: ... coatings For these reasons the warranty does not cover rust or oxidization unless there is loss of structural integrity on the griddle components Should any of the above occur kindly refer to the care and maintenance section to prolong the lifespan of your unit Dansons recommends the use of a cover when the griddle is not in use This warranty is based on normal domestic use and service of the gri...

Page 19: ...SERVICE Contact your nearest Pit Boss Grills dealer for repair or replacement parts Dansons requires proof of purchase to establish a warranty claim therefore retain your original sales receipt or invoice for future reference The serial and model number of your Pit Boss can be found on the back of the unit Record numbers below as the label may become worn or illegible MODEL SERIAL NUMBER DATE OF P...

Page 20: ...Sunday 4am 8pm PST EN FR ES TOLL FREE 1 877 303 3134 TOLL FREE FAX 1 877 303 3135 service pitboss grills com WARNING Combustion of propane gas can expose you to chemicals including formaldehyde which is known to the State of California to cause cancer and carbon monoxide which is known to the State of California to cause birth defects or other reproductive harm For more information go to WWW P65WA...

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