23
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss
®
grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss
®
authorized dealer or contact Customer
Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power Lights On
The Control Board
Temperature Control
Dial is still off.
Press the Power Button, and ensure the button glows blue to show there is a power connection. Turn
the Temperature Control Dial to a temperature setting.
Not Connected To Power
Source
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see
Electric Wire Diagram
for access to electric components) Ensure all wire connections are
firmly connected and dry.
Fuse Blown On The
Control Board
Remove hopper access panel (see
Electric Wire Diagram
for diagram), press in plastic tabs holding
the control board in place and carefully pull controller inside the hopper to release controller. Check
the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Fire in Burn Pot Will
Not Light
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the igniter will timeout before
the pellets reach the Burn Pot. Follow
Hopper Priming Procedure
.
Auger Motor Is Jammed Remove cooking components from the main barrel. Press the Power Button to turn the unit on,
turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually confirm that
the auger is dropping pellets into the Burn Pot. If not operating properly, call Customer Service for
assistance or a replacement part.
Igniter Failure
Remove cooking components from the main barrel. Press the Power Button to turn the unit on,
turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm that the igniter
is working by placing your hand above the Burn Pot and feeling for heat. Visually confirm that the
igniter is protruding approximately 13mm / 0.5 inches in the Burn Pot. If not operating properly, follow
Manual Start-up Procedure
to continue use of grill; however, call Customer Service for assistance or a
replacement part.
Flashing Dots On LCD
Screen
The Igniter Is On
This is not an error that effects the grill. Used to show that the unit has power and is in Start-Up mode
(igniter is on). The igniter will turn off after five minutes. Once the flashing dots disappear, the grill
will begin to adjust to the desired temperature selected.
Flashing Temperature
On LCD Screen
Grill Temperature Is
Below 65°C /150°F
This is not an error that effects the unit; however, it is used to show that there is some risk that the
fire could go out. Check hopper for sufficient fuel or if there is an obstruction in the feed system.
Remove pellets and follow
Care and Maintenance
instructions. Check Grill Probe and follow
Care and
Maintenance
instructions if dirty. Check Burn Pot for ash build-up or obstructions, and follow
Care
and Maintenance
instructions for ash build-up. Check fan. Ensure it is working properly and air intake
is not blocked. Follow
Care and Maintenance
instructions if dirty. Check auger motor to confirm
operation (rotation), and ensure there is no blockage in the auger tube.
"ErH" Error Code
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
Press the Power Button to turn the unit off, and allow grill to cool. Follow
Care and Maintenance
instructions. After maintenance, remove pellets, and confirm positioning of all component parts. Once
cooled, press the Power Button to turn the unit on, then select desired temperature. If error code still
displayed, contact Customer Service.
